Privacy Policy
This Privacy Policy is designed to answer your questions about the
information Thomson Reuters collects on this website,
CS.ThomsonReuters.com (the "Site").
Jump to:
- Types of Information We Collect
- How We Use the Information
- Security
- When We Disclose Information to Others
- Your Choices
- Our Use of Cookies
- Links to Other Websites
- Children's Privacy
- Changes to this Privacy Notice
- Data Submitted to Thomson Reuters
- Contact Us
1. Types of Information We Collect.
The information we collect from you falls into the following two categories:
- Personal Information—information that tells us
who you are or that provides information about you (such as your order
history and preferences), and
- Technical Information—information about your
visit that is not linked to your identity
The Personal Information we collect when you use our Site may include your
name, mailing address, phone number, email address, employer, and job title.
We request Personal Information when you order a product or service, register
for newsletters, participate in certain promotional activities, fill out
surveys, and correspond with us.
When you visit our Site, we also collect technical information such as the
website you visited before our Site, the pages you visit on our Site, the
website you visit next, the browser you use, your computer's IP address, and
any search terms entered on our Site. We use cookies (see section "Our Use of
Cookies") and other technology to collect this data. In general, we do not
connect this Technical Information with the Personal Information we collect
from you.
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2. How We Use Information.
We use all the information we collect to provide our customers with superior
service and a smooth, efficient, and personalized experience when using our
Site. In particular, we use information for the following types of activities:
We use Personal Information to fill product orders and service and
information requests. For example, we use the information for delivery,
payment, and customer service.
We use Technical Information, on an aggregated basis, to understand
customer behavior and demographics, to help run our Site more efficiently
and monitor the level of activity on our Site, and to evaluate the
effectiveness of our advertising.
If you contact us, we may also save your correspondence or comments. We
use this information to help us provide better service in the event you
contact us again.
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3. Security.
When you make a purchase on the Site, we use Secure Sockets Layer (SSL)
encryption technology to safeguard your credit card information while it is
being sent to us. The SSL encryption is designed to make the information
unreadable by anyone but us. This security measure is working when you see
either the symbol of an unbroken key or closed lock (depending on your browser)
on the bottom of your browser window.
If you would prefer to place an order by phone, please call us at 800.968.8900
for new product information, evaluation software, training and all other requests.
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4. When We May Disclose Information to Others.
In general, we disclose customer information to other companies only for
the following reasons:
- To credit card processors, and other companies that perform services for us
and who have agreed not to use any of our information for any other purpose, or
- To assist a government investigation, verification or similar purposes, if
required by law, subpoena or court order, or otherwise necessary for fraud
prevention, or as needed to enforce our terms and conditions, or to a company
that purchases our business or assets.
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5. Your Choices.
Receiving promotional and/or product update emails from Thomson Reuters is
strictly voluntary. If you believe you received emails to which you
did not subscribe or if you wish to cancel a subscription, please manage your
subscriptions by logging in to My Account. Make sure
only topics you wish to receive emails about have a check next to them.
Please be aware that by selecting the option to opt out of receiving emails,
you will no longer be notified when product updates are posted.
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6. Our Use of Cookies.
A "cookie" is a small data file transferred by a website to your computer's
hard drive. We send cookies when you browse our Site, make purchases, respond
to online surveys or polls, or request information. Accepting the cookies used
on our Site does not give us access to your Personal Information, but we can
use the cookies to identify your computer. The aggregate information collected
permits us to analyze traffic patterns on our Site. This can enable us over
time to provide you with a better experience on our Site, by improving the
content and making it easier to use. For example, cookies can keep track of
what you have selected to purchase as you continue to shop and allow you to
enter your password only once on pages where a login is required.
Most browsers automatically accept cookies, but you can usually refuse
cookies or selectively accept certain cookies, by adjusting the preferences
in your browser. If you turn off cookies, there may be some features of our
Site that will not be available to you and some web pages may not display
properly. You can find information on popular browsers and how you can adjust
them to control cookies at the following websites:
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7. Links to other Websites.
Parts of our Site contain links to other websites for your convenience and
information. If you use these links, you will leave the CS.ThomsonReuters.com website.
When you access a non-CS.ThomsonReuters.com website, even one that may contain a
Thomson Reuters logo, please understand that we do not control
the content and are not responsible for the privacy practices of that site.
We suggest that you carefully review the privacy policies of each site you
visit. This Privacy Notice does not cover the information practices of those
websites linked to our Site. These other sites may send their own cookies to
users, collect data, or solicit personal information.
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8. Children's Privacy.
Our Site is not targeted at children of any age, and we do not collect
information from any children under age 13.
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9. Changes to this Privacy Notice.
If there are changes to the terms of this Privacy Notice, we will post those
changes here. Please be sure to check this page occasionally. If we make
material changes to this Notice, such as changes in the way we use or disclose
Personal Information, we will provide you with notice of the change and a
chance to choose not to have your information used or disclosed under the new
policy.
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10. Data Submitted to Thomson Reuters.
This section is designed to answer your questions about the information Thomson
Reuters has obtained through our Web Services products,
electronically filed returns, data sent to Technical Support, data sent for
conversions, and data sent for myPay Solutions payroll service.
We recognize the sensitive nature of personal and business financial
information and take every precaution to protect your privacy. Also, we
recognize your responsibility to safeguard the privacy of your clients' data.
When you entrust us with information, you can be certain it will be used only
within our strict guidelines.
Data sent from your firm to Thomson Reuters is encrypted to ensure
safety and privacy during transmission. All Thomson Reuters servers and
employee computers are protected by secure firewalls and all computers are kept
to current operating systems. All data is maintained and backed-up on a regular
schedule.
We want you to know that we use information responsibly to provide you with
the services you've requested. Under no circumstance do we provide account or
personal information to unrelated 3rd parties for the purpose of independent
telemarketing or direct mail marketing of any products or services of those
companies.
Maintaining the confidentiality of taxpayer return information is a core policy of Thomson Reuters, and we have designed our systems to ensure that such information is protected. Thomson Reuters makes every effort to be fully compliant with rules under sections 6713 and 7216 of the Internal Revenue Code.
Your Customer's Data
- All customer data is treated as strictly confidential.
- Access to your customer's information is limited to those employees
with a business reason for using such information.
- We continually educate our employees on the confidential nature of
this information and your needs for privacy, as well as incorporating
policies and procedures for this purpose. We will never disclose your
customer information to third parties without your permission.
- We destroy all hard copies of data before disposing of it.
- In order to continue to provide high-quality software, we
periodically use live data for follow-up testing. When the need for
this testing is completed we destroy and dispose of the data.
Outside Service Providers
At times, we enter into arrangements with companies whose expertise is
essential for our own services to function properly. For example, we work
with specialized firms that manage services with which our products
integrate. In any outside company situation, we share the information we
obtain about you (as described previously) only to the extent necessary to
allow these companies to perform services for us, or to provide you with
products or services.
We are extremely selective when choosing outside companies to become our
partners. So we require them to conform to our own strict confidentiality
and privacy standards. An outside company is never allowed to sell your
information, or to use it for any purpose other than providing the specific
product or service we intended the company to provide.
Protecting Your Information
To protect customer information, we maintain extensive physical,
electronic, and procedural safeguards. For example:
- We have a solid foundation of security policies that define
acceptable use of our information systems and data hosted on those
systems. These high-level security policies are implemented, supported
and enforced by more detail level policies, standards and guidelines
covering specific functional areas and technologies.
- We educate our employees about the importance of confidentiality
and privacy, and we train them in related policies and procedures. All
employees and consultants sign non-disclosure agreements to protect
your data and your clients' data. We also take appropriate disciplinary
measures whenever necessary to enforce these rules.
- Upon hire our employees all agree to confidentiality statements in
both our offer letter and in the Thomson Reuters Code of Business Conduct and
Ethics.
- When you submit data to us over the Internet, encryption helps
protect it from interception by a third party.
- User identification and authentication helps ensure that authorized
users only access the information you provide us.
- Our secure data centers are QS 9000 and IBM-certified.
- 24/7/365 internal security monitoring with camera surveillance is present
at all entry points.
As technology continues to advance, you can be sure we will provide the
most up-to-date safeguards possible to keep your personal financial
information confidential and secure. Your trust is important to us - and
we're committed to protecting your data.
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11. Contact Us.
If you have any questions or concerns about Thomson Reuters' use of
your information or about this Privacy Notice, please send an email to
CS.Webmaster@ThomsonReuters.com.
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