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Support Hours

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Our U.S. based staff of experienced professionals is dedicated to providing the assistance you need—when you need it.

Note: All times are in Eastern Time, and may be subject to occasional exceptions (advance notification will be posted on this website).

2013 Hours

Accounting CS, CSA Products, Practice CS (2013)

Weekdays

January 2 - March 1
9:00 a.m. - 9:00 p.m.
March 4 - December 31
9:00 a.m. - 8:00 p.m.*

Saturdays

January 5 - April 13
9:00 a.m. - 6:00 p.m.**
 

Support Closures

January 1
New Years Day
May 27
Memorial Day
July 4
Independence Day
July 5
Day after Independence Day
September 2
Labor Day
November 28
Thanksgiving
November 29
Day after Thanksgiving
December 25
Christmas Day
 

*Early closing at 5:30 p.m. on May 24, July 3, November 27, December 24 and December 31. Please also note Support Closures above.
**March and April Saturdays are email only.

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GoFileRoom (2013)

Weekdays

January 2 - April 15
9:00 a.m. - 9:00 p.m.
April 16 - December 31
9:00 a.m. - 8:00 p.m.
 

Saturdays (email only)

February 2 - April 13
9:00 a.m. - 6:00 p.m.
September 14
9:00 a.m. - 6:00 p.m.
October 12
9:00 a.m. - 6:00 p.m.
 

Support Closures

January 1
New Years Day
May 27
Memorial Day
July 4
Independence Day
July 5
Day after Independence Day
September 2
Labor Day
November 28
Thanksgiving
November 29
Day after Thanksgiving
December 25
Christmas Day
 

*Early closing at 5:30 p.m. on May 24, July 3, November 27, December 24 and December 31. Please also note Support Closures above.

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GoSystem Tax RS (2013)

Weekdays

January 2 - February 1
9:00 a.m. - 8:00 p.m.
February 4 - March 1
9:00 a.m. - 9:00 p.m.
March 4 - April 15
9:00 a.m. - 10:00 p.m.
April 16 - August 30
9:00 a.m. - 8:00 p.m.*
September 2 (Labor Day)
11:00 a.m. - 5:00 p.m.**
September 3 - September 6
9:00 a.m. - 9:00 p.m.
September 9 - September 13
9:00 a.m. - 10:00 p.m.
September 16
9:00 a.m. - 12:00 a.m.
September 17 - October 4
9:00 a.m. - 8:00 p.m.
October 7 - October 15
9:00 a.m. - 9:00 p.m.
October 16 - December 31
9:00 a.m. - 8:00 p.m.*

Saturdays

February 2 - April 6
9:00 a.m. - 6:00 p.m.
April 13
9:00 a.m. - 8:00 p.m.
September 7
9:00 a.m. - 6:00 p.m.
September 14
9:00 a.m. - 8:00 p.m.
October 12
9:00 a.m. - 6:00 p.m.

Sundays

March 3**, March 10, March 17**, March 24**

11:00 a.m. - 5:00 p.m.
March 31
Closed for Easter Sunday
April 7**, April 14
11:00 a.m. - 5:00 p.m.
September 8**, September 15
11:00 a.m. - 5:00 p.m.
October 13
11:00 a.m. - 5:00 p.m.
 

Support Closures

January 1
New Years Day
May 27
Memorial Day
July 4
Independence Day
July 5
Day after Independence Day
November 28
Thanksgiving
November 29
Day after Thanksgiving
December 25
Christmas Day
 

*Early closing at 5:30 p.m. on May 24, July 3, November 27, December 24 and December 31. Please also note Support Closures above.
**Email only.

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UltraTax CS Support & Customer Service (2013)

Weekdays

January 2 - March 1
9:00 a.m. - 9:00 p.m.
March 4 - April 12
8:30 a.m. - 10:00 p.m.†
April 15
8:30 a.m. - 12:00 a.m.†
April 16 - September 6
9:00 a.m. - 8:00 p.m.*
September 9 - September 16
9:00 a.m. - 9:00 p.m.
September 17 - October 4
9:00 a.m. - 8:00 p.m.
October 7 - October 15
9:00 a.m. - 9:00 p.m.
October 16 - December 31
9:00 a.m. - 8:00 p.m.*

†Customer Service will close at 9:00 p.m. March 4 - April 15.

Saturdays

January 5 - March 2
9:00 a.m. - 6:00 p.m.
March 9
9:00 a.m. - 8:00 p.m.
March 16 - 30
9:00 a.m. - 6:00 p.m.
April 6, 13
9:00 a.m. - 8:00 p.m.
September 14
9:00 a.m. - 6:00 p.m.
October 12
9:00 a.m. - 6:00 p.m.

Sundays

March 3 - March 24
11:00 a.m. - 5:00 p.m.
March 31
Closed for Easter Sunday
April 7, April 14
10:00 a.m. - 6:00 p.m.
September 15
11:00 a.m. - 5:00 p.m.
October 13
11:00 a.m. - 5:00 p.m.
 

Support Closures

January 1
New Years Day
May 27
Memorial Day
July 4
Independence Day
July 5
Day after Independence Day
September 2
Labor Day
November 28
Thanksgiving
November 29
Day after Thanksgiving
December 25
Christmas Day
 

*Early closing at 5:30 p.m. on May 24, July 3, November 27, December 24 and December 31. Please also note Support Closures above.

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Other Support Options

Even when we've taken the last call of the day, you can still find the help you need 24/7 online. Simply visit:

  • The Help & How-To Center
    Our one-stop support resource, combining the help content for your products, useful tips, answers to frequently asked questions, and much more.
  • GoSystem Tax Product Assistance
    The Product Assistance website allows you to access support-related materials for GoSystem Tax.
  • The ARNE Community
    The Accountant's Resource NEtwork—Featuring an informal online forum where you can exchange ideas 24/7 with accountants and industry professionals from across the country.
 

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