Welcome Guest

Support

Support Hours

Help is just a phone call away!

Our U.S. based staff of experienced professionals is dedicated to providing the assistance you need—when you need it.

Note: All times are in Eastern Time, and may be subject to occasional exceptions (advance notification will be posted on this website).

2015 Hours

Accounting CS, CS Professional Suite Accounting (CSA) Products, Practice CS (2015)

Weekdays

January 2 - February 27
9:00 a.m. - 9:00 p.m.
March 2 - December 31
9:00 a.m. - 8:00 p.m.

Saturdays

January 3 - April 11
9:00 a.m. - 6:00 p.m.*
 
*March and April Saturdays are email only.

Support Closures

January 1
New Years Day
May 25
Memorial Day
July 3
Independence Day (Observed)
September 7
Labor Day
November 26
Thanksgiving
November 27
Day after Thanksgiving
December 25
Christmas Day
 

*Early closing at 3:00 p.m. on December 24 and 5:30 p.m. on May 22, July 2, November 25, and December 31. Please also note Support Closures above.
**Email only.

Back to top

GoFileRoom (2015)

Weekdays

January 2 - April 15
9:00 a.m. - 9:00 p.m.
April 16 - December 31
9:00 a.m. - 8:00 p.m.*
 

Saturdays (email only)

February 7 - April 11
9:00 a.m. - 6:00 p.m.
September 12
9:00 a.m. - 6:00 p.m.
October 10
9:00 a.m. - 6:00 p.m.
 

Support Closures

January 1
New Years Day
May 25
Memorial Day
July 3
Independence Day (Observed)
September 7
Labor Day
November 26
Thanksgiving
November 27
Day after Thanksgiving
December 25
Christmas Day
 

*Early closing at 3:00 p.m. on December 24 and 5:30 p.m. on May 22, July 2, November 25, and December 31. Please also note Support Closures above.

Back to top

GoSystem Tax RS (2015)

Weekdays

January 2 - January 30
9:00 a.m. - 8:00 p.m.
February 2 - February 27
9:00 a.m. - 9:00 p.m.
March 2 - March 13
9:00 a.m. - 10:00 p.m.
March 16
9:00 a.m. - 12:00 a.m.
March 17 - April 14
9:00 a.m. - 10:00 p.m.
April 15
9:00 a.m. - 12:00 a.m.
April 16 - September 4
9:00 a.m. - 8:00 p.m.
September 7
11:00 a.m. - 5:00 p.m.*
September 8 - September 14
9:00 a.m. - 9:00 p.m.
September 15
9:00 a.m. - 12:00 a.m.
September 16 - October 2
9:00 a.m. - 8:00 p.m.
October 5 - October 14
9:00 a.m. - 9:00 p.m.
October 15
9:00 a.m. - 12:00 a.m.
October 16 - December 31
9:00 a.m. - 8:00 p.m.

Saturdays

January 31 - March 7
9:00 a.m. - 6:00 p.m.
March 14
9:00 a.m. - 8:00 p.m.
March 21 - April 4
9:00 a.m. - 6:00 p.m.
April 11
9:00 a.m. - 8:00 p.m.
April 18
12:00 p.m. - 4:00 p.m.**
September 12
9:00 a.m. - 8:00 p.m.
October 10
9:00 a.m. - 6:00 p.m.

Sundays

March 1**, March 8, March 15, March 22**, March 29**

11:00 a.m. - 5:00 p.m.
April 5**, April 12
11:00 a.m. - 5:00 p.m.
September 13
11:00 a.m. - 5:00 p.m.
October 11
11:00 a.m. - 5:00 p.m.
 

Support Closures

January 1
New Years Day
May 25
Memorial Day
July 3
Independence Day (Observed)
November 26
Thanksgiving
November 27
Day after Thanksgiving
December 25
Christmas Day
 

*Early closing at 3:00 p.m. on December 24 and 5:30 p.m. on May 22, July 2, November 25, and December 31. Please also note Support Closures above.
**Email only.

Back to top

UltraTax CS Support & Customer Service (2015)

Weekdays

January 2 - February 27
9:00 a.m. - 9:00 p.m.
March 2 - March 13
8:30 a.m. - 10:00 p.m.†
March 16
8:30 a.m. - 12:00 a.m.†
March 17 - April 14
8:30 a.m. - 10:00 p.m.†
April 15
8:30 a.m. - 12:00 a.m.†
April 16 - September 4
9:00 a.m. - 8:00 p.m.
September 8 - September 14
9:00 a.m. - 9:00 p.m.
September 15
9:00 a.m. - 12:00 a.m.†
September 16 - October 2
9:00 a.m. - 8:00 p.m.
October 5 - October 14
9:00 a.m. - 9:00 p.m.
October 15
9:00 a.m. - 12:00 a.m.†
October 16 - December 31
9:00 a.m. - 8:00 p.m.

Customer Service will close at 9:00 p.m. March 2 - April 15, September 15, and October 15.

Saturdays

January 4 - March 7
9:00 a.m. - 6:00 p.m.
March 14
9:00 a.m. - 8:00 p.m.
March 21, 28
9:00 a.m. - 6:00 p.m.
April 4
9:00 a.m. - 6:00 p.m.
April 11
9:00 a.m. - 8:00 p.m.
April 18
12:00 p.m. - 4:00 p.m.**
September 12
9:00 a.m. - 6:00 p.m.
October 10
9:00 a.m. - 6:00 p.m.

Sundays

March 2 - April 5
11:00 a.m. - 5:00 p.m.
April 12
10:00 a.m. - 6:00 p.m.
September 13
11:00 a.m. - 5:00 p.m.
October 11
11:00 a.m. - 5:00 p.m.
 

Support Closures

January 1
New Years Day
May 25
Memorial Day
July 3
Independence Day (Observed)
September 7
Labor Day
November 26
Thanksgiving
November 27
Day after Thanksgiving
December 25
Christmas Day
 

*Early closing at 3:00 p.m. on December 24 and 5:30 p.m. on May 22, July 2, November 25, and December 31. Please also note Support Closures above.
**Email only.

Back to top

Web Builder CS (2015)

Weekdays

January 2 - December 31
9:00 a.m. - 8:00 p.m.*
 

Support Closures

January 1
New Years Day
May 25
Memorial Day
July 3
Independence Day (Observed)
September 7
Labor Day
November 26
Thanksgiving
November 27
Day after Thanksgiving
December 25
Christmas Day
 

*Early closing at 6:00 p.m. on December 24. Please also note Support Closures above.

Back to top

Other Support Options

Even when we've taken the last call of the day, you can still find the help you need 24/7 online. Simply visit:

  • The Help & How-To Center
    Our one-stop support resource, combining the help content for your products, useful tips, answers to frequently asked questions, and much more.
  • GoSystem Tax Product Assistance
    The Product Assistance website allows you to access support-related materials for GoSystem Tax.
  • The ARNE Community
    The Accountant's Resource NEtwork—Featuring an informal online forum where you can exchange ideas 24/7 with accountants and industry professionals from across the country.
 

Back to top

On-Demand Training

Convenient, web-based training - accessible 24/7.