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Support Hours

Help is just a phone call away!

Our U.S. based staff of experienced professionals is dedicated to providing the assistance you need—when you need it.

Note: All times are in Eastern Time, and may be subject to occasional exceptions (advance notification will be posted on this website).

2014 Hours

Accounting CS, CS Professional Suite Accounting (CSA) Products, Practice CS (2014)

Weekdays

January 2 - February 28
9:00 a.m. - 9:00 p.m.
March 3 - December 31
9:00 a.m. - 8:00 p.m.*

Saturdays

January 4 - April 12
9:00 a.m. - 6:00 p.m.**
 

Support Closures

January 1
New Years Day
May 26
Memorial Day
July 4
Independence Day
September 1
Labor Day
November 27
Thanksgiving
November 28
Day after Thanksgiving
December 25
Christmas Day
December 26
Day after Christmas
 

*Early closing at 3:00 p.m. on December 24 and 5:30 p.m. on May 23, July 3, November 26, and December 31. Please also note Support Closures above.
**March and April Saturdays are email only.

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GoFileRoom (2014)

Weekdays

January 2 - April 15
9:00 a.m. - 9:00 p.m.
April 16 - December 31
9:00 a.m. - 8:00 p.m.*
 

Saturdays (email only)

February 1 - April 12
9:00 a.m. - 6:00 p.m.
September 13
9:00 a.m. - 6:00 p.m.
October 11
9:00 a.m. - 6:00 p.m.
 

Support Closures

January 1
New Years Day
May 26
Memorial Day
July 4
Independence Day
September 1
Labor Day
November 27
Thanksgiving
November 28
Day after Thanksgiving
December 25
Christmas Day
December 26
Day after Christmas
 

*Early closing at 3:00 p.m. on December 24 and 5:30 p.m. on May 23, July 3, November 26, and December 31. Please also note Support Closures above.

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GoSystem Tax RS (2014)

Weekdays

January 2 - January 31
9:00 a.m. - 8:00 p.m.
February 3 - February 28
9:00 a.m. - 9:00 p.m.
March 3 - April 15
9:00 a.m. - 10:00 p.m.
April 16 - August 29
9:00 a.m. - 8:00 p.m.*
September 1
11:00 a.m. - 5:00 p.m.**
September 2 - September 5
9:00 a.m. - 9:00 p.m.
September 8 - September 12
9:00 a.m. - 10:00 p.m.
September 15
9:00 a.m. - 12:00 a.m.
September 16 - October 3
9:00 a.m. - 8:00 p.m.
October 6 - October 15
9:00 a.m. - 9:00 p.m.
October 16 - December 31
9:00 a.m. - 8:00 p.m.*

Saturdays

February 1 - April 5
9:00 a.m. - 6:00 p.m.
April 12
9:00 a.m. - 8:00 p.m.
April 19 (e-file support only)
12:00 p.m. - 4:00 p.m.**
September 6
9:00 a.m. - 6:00 p.m.
September 13
9:00 a.m. - 8:00 p.m.
October 11
9:00 a.m. - 6:00 p.m.

Sundays

March 2**, March 9, March 16, March 23**, March 30**

11:00 a.m. - 5:00 p.m.
April 6**, April 13
11:00 a.m. - 5:00 p.m.
September 7**, September 14
11:00 a.m. - 5:00 p.m.
October 12
11:00 a.m. - 5:00 p.m.
 

Support Closures

January 1
New Years Day
May 26
Memorial Day
July 4
Independence Day
November 27
Thanksgiving
November 28
Day after Thanksgiving
December 25
Christmas Day
December 26
Day after Christmas
 

*Early closing at 3:00 p.m. on December 24 and 5:30 p.m. on May 23, July 3, November 26, and December 31. Please also note Support Closures above.
**Email only.

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UltraTax CS Support & Customer Service (2014)

Weekdays

January 2 - February 28
9:00 a.m. - 9:00 p.m.
March 3 - April 11
8:30 a.m. - 10:00 p.m.†
April 14 - April 15
8:30 a.m. - 12:00 a.m.†
April 16 - September 5
9:00 a.m. - 8:00 p.m.
September 8 - September 15
9:00 a.m. - 9:00 p.m.
September 16 - October 3
9:00 a.m. - 8:00 p.m.
October 6 - October 15
9:00 a.m. - 9:00 p.m.
October 16 - December 31
9:00 a.m. - 8:00 p.m.

Customer Service will close at 9:00 p.m. March 3 - April 15.

Saturdays

January 4 - March 8
9:00 a.m. - 6:00 p.m.
March 15
9:00 a.m. - 8:00 p.m.
March 22, 29
9:00 a.m. - 6:00 p.m.
April 5, 12
9:00 a.m. - 8:00 p.m.
April 19 (e-file support only)
12:00 p.m. - 4:00 p.m.**
September 13
9:00 a.m. - 6:00 p.m.
October 11
9:00 a.m. - 6:00 p.m.

Sundays

March 2 - March 30
11:00 a.m. - 5:00 p.m.
April 6, April 13
10:00 a.m. - 6:00 p.m.
September 14
11:00 a.m. - 5:00 p.m.
October 12
11:00 a.m. - 5:00 p.m.
 

Support Closures

January 1
New Years Day
May 26
Memorial Day
July 4
Independence Day
September 1
Labor Day
November 27
Thanksgiving
November 28
Day after Thanksgiving
December 25
Christmas Day
December 26
Day after Christmas
 

*Early closing at 3:00 p.m. on December 24 and 5:30 p.m. on May 23, July 3, November 26, and December 31. Please also note Support Closures above.
**Email only.

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Other Support Options

Even when we've taken the last call of the day, you can still find the help you need 24/7 online. Simply visit:

  • The Help & How-To Center
    Our one-stop support resource, combining the help content for your products, useful tips, answers to frequently asked questions, and much more.
  • GoSystem Tax Product Assistance
    The Product Assistance website allows you to access support-related materials for GoSystem Tax.
  • The ARNE Community
    The Accountant's Resource NEtwork—Featuring an informal online forum where you can exchange ideas 24/7 with accountants and industry professionals from across the country.
 

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On-Demand Training

Convenient, web-based training - accessible 24/7.