We need a credit card or bank account on file to process automatic payments for most of your programs and services.
- Log in to My Account as an administrator.
- In the My Orders & Payments section, click Manage Payment Options. If the link doesn't work, you don't have administrative access.
- Click:
- Add to update the credit card number or bank number.
- Edit to update anything else in an existing credit card or bank account.
- Enter the required information.
- Click Save.
- Optional: Click Remove on any old accounts to remove them.
Note: To add funds to your pre-paid PRP account, email Customer Support. Include the amount to add and only the last four digits of the credit card or bank account number. For confidentiality, do not include your full payment method.
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To view or manage the method of payment in EMS, use the following steps.
- Open the firm in EMS.
- Click Credit Card Exp in the Firm Information screen.
- The methods of payment on file are listed and include the services associated in the Services column.
- From this view, there are several options for managing the account. Review the following steps for each process.
- To add a new method of payment, click Add, select Credit Card or Direct Debit, and enter the account numbers. If the card is being used for recurring services, select the services in the Payment Services Selection by clicking each and clicking the right arrow to move them to the Selected column. While not required, it is helpful to add the Cardholder Information. When complete click Save.
- To update an existing method of payment, click the Account number and click Edit and make necessary changes.
- To remove an existing method of payment, first edit the services out of the method of payment, and then click the account number and click Remove.
- To change the method of payment for a financed order, click Edit Payment - Order Asso. Select the account in Payment Method and change to an existing account, then click Save.
- To review the history associated with a method of payment, select the account number and click the History button.
- To view the history of a method of payment that's been removed, click View End-dated Accounts and review the actions associated with the method of payment.
Canadian Firms - Use AA for the State and 00000 for the Zip Code to add Canadian credit cards to EMS.