Email settings for firewall and spam filters

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If you or your clients are not receiving emails sent from our servers, they may need to allow one or more of the applicable domains or emails.

  • IP addresses that begin with 167.68 are owned by Thomson Reuters. Allowing anything in this range will encompass everything sent from Thomson Reuters applications.
  • To ensure registration emails are received, allow no-reply@thomsonreuters.com, no-reply@cs.thomson.com, and no-reply@onvio.com.
  • To get Account locked notifications from NetFirm, allow no-reply@thomsonreuters.com and no-reply@onvio.com

tax.thomsonreuters.com

The following domains should be allowed by the SPAM filter.

  • *thomsonreuters.com
  • *tr.com
  • access.info@thomsonreuters.com

Virtual Office CS/SaaS/NetFirm

These emails may be spoofed if the user changes the "sender" field for notifications in the Admin tab of the Navigation pane. For more information, refer to Modifying templates for notification messages that are sent by NetFirm CS.

 

GoFileRoom and AdvanceFlow

The core GoFileRoom and FirmFlow applications, all workflows, and all documents (including those that are displayed as workpapers in AdvanceFlow) are hosted on Amazon Web Services (AWS) servers instead of Thomson Reuters servers. Thomson Reuters does not directly support restricting access to GoFileRoom by IP addresses, either static or range-based.

  • If your firm chooses to limit internet access, we recommend that you control this by URL, and allow www.gofileroom.com and www.advanceflow.com (and any others that may be necessary, such as for email, NetClient integration, etc.) and avoid IP address-based controls.
  • If your firm chooses to limit access by IP address, refer to the instructions provided by Amazon (using the US East 1 ranges).
  • To ensure that you receive email notifications from the system, allow the IP addresses and domains listed in the sections above.

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Internal only

MKT/Data Exchange

These IP addresses are used for MKT portals such as basic and conversion data exchanges.

  • 167.68.16.96
  • 167.68.17.96