Unable to play On Demand training or other CS Web video content

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When trying to play On Demand trainings or other flash-based content on our website, if Flash crashes your browser window completing the following steps may help resolve the issue:

Troubleshooting Adobe Flash Player

  1. Make sure you are on the most current version of Flash.
  2. Make sure you are on the latest version of your browser. Updates for Internet Explorer can be found through the Windows Update Manager. Updates for FireFox can be found here.
  3. Test your Adobe Flash player.
  4. Reinstall the Flash Player.
    • Before installing Flash Player, check the following browser settings:
    • Internet Explorer ActiveX settings Browser security settings should be chosen by you or by your system administrator. For single users who do not have an administrator, the Medium: Default Level allows you to view Flash content. For any Custom Level, ensure that both the "Download Signed ActiveX controls" and "Run ActiveX controls and plug-ins" options are set to "Prompt". To change your security level:
    • Open Internet Explorer.
    • Choose Tools > Internet Options.
    • Select the Security tab.
    • Select Custom Level.
    • Find the section "ActiveX controls and plug-ins".
    • Set 'Download Signed ActiveX Controls' to Prompt.
    • Set 'Run ActiveX Controls And Plug-ins' to Prompt.
  5. If you are having trouble installing or viewing, make sure that your Internet Explorer security level is not set to High or to a custom level that does not allow viewing of ActiveX controls.
  6. A common cause of Flash movies failing to display is the presence of pop-up/ad blocker software that specifically targets Flash content. Disable all pop-up software on your machine.
  7. Some Internet utilities, such as Norton Internet Utilities, perform functions similar to a firewall and may restrict viewing of ActiveX controls, and in some instances, specifically blocking Flash content. You need to ensure that your firewall or utility settings are set to allow ActiveX controls and Flash (SWF) content.
  8. While we support and recommend Internet Explorer for use with our products and services, try playing the movie using the latest version of FireFox or vice versa depending on your default browser.