Accounting CS enrollment rejections

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Occasionally you may encounter an enrollment rejection after submitting the initial file. Using an incorrect pin, EIN, or social security number can cause an enrollment file to be rejected.  You can correct the enrollment and resubmit the file after the original enrollment file is cleared on our servers by one of our Technical Support Representatives.

Contact our Support Department to ask a representative to start the process to clear the rejection.

You can find the status of enrollment rejections in the Actions > Enroll > Reporting Agent Authorization screen. This screen displays all clients for whom your firm is not enrolled as the reporting agent with the IRS.

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Internal only

Note: The user can resubmit the corrected enrollment file after the original enrollment is cleared in connect. If the status of the enrollment is "Accepted" but contains incorrect client information, speak to a Resolver to have the original rejection file cleared. (Resolvers - instructions on your Connect Permissions for Call Facilitators can be found on the CF HUB: Accounting, Practice & GFR CFs).

For a PIN file(s) that is more than 6 months old:

Visit the Resolver for approval. After the Resolver rejects the pin file in CS connect, you'll need to run the script (in the CLIENT-SPECIFIC approved scripts folder) called: ACS_DELETEFEDERALPINFILES

This script deletes all PIN statuses for that client in ACS.

 

If the status says "Rejected, duplicate transaction", the customer needs to call the IRS.

Important! Code these calls as Customer Service so the customer will not be billed.