Employee Self-Service: Updating employee email addresses

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An employee with an existing Employee Self-Service portal has changed her email address. What is the correct way to update this address, and make it associated with the existing portal?

Follow these steps to update the email address for an employee.

  1. Choose Setup > Employees and select the employee record to update from Main tab.
  2. Click the Edit button and replace the old email address with the new one in the Email field of the Addresses section of the Main tab.

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  3. Click the Enter button to save the changes to the employee record.

Be sure not to copy and paste the new email address into the field. The Employee Self-Service portal will only be updated if the new address is entered in manually.

See also, Resending a Web Employee (CSA) or Employee Self-Service (ACS) activation email.

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