Updating credit card information for ELF transactions via the CS Professional Suite website

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Your firm can keep a credit card on file with Thomson Reuters to be billed when you incur charges for electronic filing.

Note: If the credit card on file has either expired or has insufficient funds, you will need to update your credit card information to resolve a Rejected due to account problem message while attempting to file payroll tax forms electronically.

To update credit card information using the the CS Professional Suite website, follow the steps outlined below:

  1. Visit the CS Professional Suite website at tax.thomsonreuters.com/cs-professional-suite.
  2. If not automatically logged in, click on the Your Accounts link at the top-right of the page, click the Sign In link for the CS Professional Suite, enter your e-mail address and password, and then click the Log In button.
  3. On the My Account page, click the Manage Payment Options link on the right.
  4. The Manage Payment Options screen will appear, on which will be listed all credit cards on file for the firm.
  5. If editing an existing card to alter the expiration date, simply locate that card, click the link to the right to EDIT, and modify the expiration date. If adding a new card, first choose to REMOVE any obsolete cards; then, click the button to ADD a new card, complete all applicable fields on the resulting screen (the "PRP/ELF/Web Organizer" checkbox is required for 94x electronic filing), and click the button to SAVE.

Note: Access to payment method management is restricted to users with Administrative privileges. To assign Administrative privileges to one or more CS web accounts, the firm licensee should contact the CS Customer Service department by dialing 800.968.0600 and following the prompts.

See also, E-file error rejection codes for 94x forms and state forms

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