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This topic compiles important information related to your software, such as the status of known issues, recently corrected problems, and answers to common questions.

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Reported Date Service Category Reported Version Status Modified Date Fixed Version Synopsis
04/24/18 Payroll Tax Calculation 2018.1.0 Verified 04/24/18 TBD Missouri State Income Tax does not calculate properly when state allowances are entered on the employee

Missouri changed their state income tax calculation to not include allowances for 2018. Currently the program is still looking at those allowances when calculating the tax.

Workaround:

Set Missouri allowances to zero on the employees

04/24/18 Accounting QuickBooks 2018.1.0 Verified 04/24/18 TBD Bank accounts mapping model initialization is not complete error when importing from QuickBooks

When importing from QuickBooks an error may be received:

System.InvalidOperationException:

bank accounts mapping model initialization is not complete.

Our Development team is currently looking into this.

04/24/18 Payroll Tax Forms 2018.1.0 Verified 04/24/18 TBD Partial Replacement file for 1095-C/1094-C is not currently available

In some situations, the IRS is requesting a partial replacement file, which is not currently available in Accounting CS.

04/20/18 Payroll State Tax Forms 2018.1.0 Fixed 04/23/18 2018.1.1 Washington D.C. form FR-900Q does not show in the Process Internet/Magnetic Files screen for 2018

When you go to process a 2018 Washington DC FR-900Q internet file, the filing instructions and form summary work properly, but the return never gets queued up on Process Internet/Magnetic Files. It still works for 2017 returns, just not 2018. Happens for both monthly and quarterly deposit frequencies.

04/20/18 Payroll Liabilities 2018.1.0 Verified 04/20/18 TBD Rhode Island Liability Adjustment report shows the incorrect rate after changing the SUI Rate

For Rhode Island, the Liability adjustment dialog and its report is displaying the wrong SUI rate for Rhode Island SUI liability adjustments.

The program is taking the SUI Base rate and adding .51 (as the Job development fund rate) instead of the rate found in Client Setup.

04/20/18 Payroll State Tax Forms 2018.1.0 Verified 04/20/18 TBD Kentucky UI-3 page 2 chart showing incorrect Taxable Wage Base for 2018 - form still calculates correctly

Kentucky UI-3 page 2 is showing incorrectly. The chart Taxable Wage Base (TWB) & Surcharge (%) is showing the Taxable Wage Base as 10,800 for 2018 when it should actually be 10,200. This calculates correctly on the checks and on page 1 of the form, but it is stated incorrectly on page 2.

04/19/18 Payroll State Tax Forms 2018.1.0 Verified 04/19/18 TBD Mississippi Withholding Form 89-105 acknowledgements are behind

Some MS Withholding 89-105 forms status is still at Transmitted to Agency.

Our development team is working with Mississippi to investigate the status of those returns. The returns have been sent to the agency.

04/19/18 Payroll Time Clock 2018.1.0 Verified 04/19/18 TBD Hours are not importing from SwipeClock integration when pay items do not match the case in both programs

Currently the pay item mapping is case-sensitive when using the csxml2 file format and this is causing hours not to import from SwipeClock.

When importing hours from SwipeClock, the program should properly map the pay item hours and accruable benefit hours and not be case-sensitive.

04/19/18 Payroll State Tax Forms 2018.1.0 Verified 04/19/18 TBD Louisiana web Form L-1 does not include the paid preparer information at the bottom

The LA web form L-1 in the system does not currently include the paid preparer information at the bottom.

04/19/18 Payroll Banks 2018.1.0 Verified 04/19/18 TBD City of Springfield OH Tax Agent has updated their direct deposit account number and routing number

City of Springfield OH Tax Agent has updated their direct deposit account number and routing number.

Workaround:

Manually update within Setup > Firm Information > Tax Agents within the Direct Deposit tab of the City of Springfield OH Tax Agent.

04/19/18 Payroll Tax Calculation 2018.1.0 Verified 04/19/18 TBD In certain situations, Pennsylvania LST is not calculating correctly when one location is marked wage exempt

In certain situations, Pennsylvania LST is not calculating correctly when one location is marked wage exempt.

04/19/18 Accounting CS Login 2018.1.0 Verified 04/19/18 TBD Working offline will produce a Please Wait message when trying to sign into the CS Professional Suite login

Attempting to open Accounting CS without an Internet connection is producing a Please Wait message on the CS Professional Suite login and the program will not open.

04/10/18 Platform CS Connect 2018.1.1 Notice 04/10/18 2018.1.1 2018.1.1 CS Connect Update Tentatively Scheduled for April 23, 2018

The 2018.1.1 CS Connect update is tentatively scheduled to be released on Monday, April 23, 2018. It will be live in Virtual Office this day.

04/13/18 Payroll State Tax Forms 2018.1.0 Fixed 04/23/18 2018.1.1 Updated Internet File Format for Maine Form 941ME

There is an updated Internet file format for Maine Form 941ME.

04/11/18 Payroll Local Tax 2018.1.0 Fixed 04/23/18 2018.1.1 Increase in local tax for Guthrie, Kentucky

The city council of Guthrie, Kentucky has increased the local payroll tax to 2% effective April 1, 2018.

04/16/18 Accounting QuickBooks 2018.1.0 Verified 04/16/18 TBD QuickBooks Import error: Value already exists

When importing from QuickBooks an error may be received if choosing Do Not Import on the Chart of Accounts screen or the Vendors mapping screen.

An example of the types of errors is:

Quick_Books_Account(client_KEY): Value already exists.

Quick_Books_Account(full_name): Value already exists.

Quick_Books_Account(list_id): Value already exists.

Quick_Books_Account(quick_books_class_KEY): Value already exists.

Quick_Books_Account_GL_Account(quick_books_account_KEY): Value does not exist.

Or

Quick_Books _Account(payee_name): value already exists.

Quick_Books _Account(payee_ID): value already exists.

Quick_Books _Account(list_id): value already exists.

Quick_Books _Account(employee_payee_key): value does not exist.

Quick_Books _Account(quick_books_payee_vendor): value already exists.

04/16/18 Payroll Enter Batch 2018.1.0 Verified 04/16/18 TBD The Rapid Tab in Enter Batch Payrolll is not displaying anything in the Amount field for an Hourly pay item

In the Actions > Enter Batch Payroll Checks screen, if you open the Edit > Options dialog, select a payroll schedule, choose the option at the bottom to "Display selected payroll items", choose a pay item that is setup to use the Hourly calculation method, and then choose the Amount column, the Amount column is blank by default when you first load that payroll schedule.

The Amount column should display 0.00 by default (or an amount if standard hours is turned on). If you then enter hours on the pay item the Amount column should update, but it currently does not. It is just blank. If you click in the field and manually type an amount it will show up in red as an override, and then if you clear overrides the correct amount will show up.

04/16/18 Accounting Accounts Payable/Accounts Receivable 2018.1.0 Verified 04/16/18 TBD Accounts Receivable Enter Invoices/Accounts Payable Enter Payables crash error

Hiding a column that was being sorted on within Enter Invoices for Accounts Receivable or Enter Payables for Accounts Payable results in a crash error when going back into the screen.

There are a few variations to the beginning of the error:

System.IndexOutOfRangeException:

Cannot find column DiscountAmount [hidden].

System.IndexOutOfRangeException:

Cannot find column DiscountAllowedAmount [hidden].

Or

System.IndexOutOfRangeException: Cannot find column NotEligibleForDiscountAllowedAmount [hidden].

at System.Data.DataTable.ParseSortString(String sortString)

Workaround:

Rename ClientSettings.xml file

04/16/18 Payroll State Tax Forms 2018.1.0 Verified 04/16/18 TBD The Suta ID field for South Carolina needs to be updated as the state is now issuing 8-digit UI numbers

The Suta ID field for South Carolina within Setup > Clients > Payroll Taxes tab needs to be updated as the state is now issuing 8-digit UI numbers.

03/26/18 Payroll State Tax Forms 2018.1.0 Fixed 04/23/18 2018.1.1 Error producing a 2017 G7 form

The following error may occur when producing a Georgia G7 form for 2017:

System.ArgumentException:

Type mismatch during set value function. Types are System.String and System.DateTime.

 

Exception Properties:

ParamName: null

 

Stack Trace:

at System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)

at System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)

at System.Windows.Forms.WindowsFormsSynchronizationContext.Send(SendOrPostCallback d, Object state)

at CreativeSolutions.Sbpr.TaxProcessing.Print.CfoSynchronizationContextManager.Invoke(Action action)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintForms.PrintClientForms(PrintFormsClientModel printFormsClientModel, FormPrintingContext formPrintingContext, DataSet employeeAmountDataSet)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintForms.PrintThread(FormPrintingContext formPrintingContext)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintForms.<>c__DisplayClass1_1. b__6(ReportProgress reportProgress)

at CreativeSolutions.Common.Controls.ThreadTools.<>c__DisplayClass2_0. b__1(Object )

at CreativeSolutions.Common.Controls.ThreadTools.CallWithModalBusyIndicator(Action`1 operation, Action cancel, Form owner, Int32 initialDelay, String busyStatusMessage)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintForms.DoPrintOrPreview(FormPrintingContext formPrintingContext, IDialogPrompter dialogPrompter, Action refreshProcessedStatus)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintFormsPresenter.view_PrintOrPreviewClicked(Object sender, PrintOrPreviewFormsClickedEventArgs e)

at System.EventHandler`1.Invoke(Object sender, TEventArgs e)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintFormsView.printButton_Click(Object sender, EventArgs e)

at System.Windows.Forms.Control.OnClick(EventArgs e)

at System.Windows.Forms.Button.OnClick(EventArgs e)

at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)

at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)

at System.Windows.Forms.Control.WndProc(Message& m)

at System.Windows.Forms.ButtonBase.WndProc(Message& m)

at System.Windows.Forms.Button.WndProc(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

03/26/18 Platform Opening Program 2018.1.0 Fixed 04/23/18 2018.1.1 Error opening ACS for certain staff

The following error may occur for some non-Administrator staff. Please contact Support via phone for more information on how to resolve this issue.

System.ArgumentNullException:

Value cannot be null.

Parameter name: row

 

Exception Properties:

ParamName: row

 

Stack Trace:

at System.Data.DataRowExtensions.Field[T](DataRow row, String columnName)

at CS.Accounting.Business.Rules.WebServices.Export.PodExportService.TransmitQueuedW2PodFiles(IDataService dataService)

at CS.Accounting.Business.CronTasks.WebEmployeeDataTransmitCronTaskImplementation.TransmitWebEmployeeData()

at CreativeSolutions.Sbpr.RemotePayroll.EmployeeSelfService.Export.WebEmployeeDataTransmitCronTask.TaskAction()

at CreativeSolutions.Common.CronTask.Fire()

at CreativeSolutions.Common.CronTaskManager.DoCallbackActions(Object state)

at System.Threading.TimerQueueTimer.CallCallbackInContext(Object state)

at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

at System.Threading.TimerQueueTimer.CallCallback()

at System.Threading.TimerQueueTimer.Fire()

at System.Threading.TimerQueue.FireNextTimers()

at System.Threading.TimerQueue.AppDomainTimerCallback()

04/04/18 Payroll Spreadsheet Import 2018.1.0 Verified 04/10/18 TBD Spreadsheet import of employees/payroll checks coming in as CSA conversion for the source

When doing a spreadsheet import of employees, the payroll checks that are created to establish the earnings history are being created with the source of "CSA Conversion" instead of "Spreadsheet Import".

04/06/18 Payroll State Tax Forms 2018.1.0 Verified 04/10/18 TBD Alabama UC-CR-4: Possible incorrect file format error

An error "910: Incorrect File Format" may occur when uploading the ALreport.txt file.

Workaround: For now, users can compress the ALReport.txt into a zip file called ALReport.zip and this will be accepted by the state. To compress, right-click on the ALReport.txt file and choose Send to > Compressed zipped folder.

04/04/18 Payroll Compliance Tax Forms 2018.1.0 Fixed 04/23/18 2018.1.1 Errors when previewing/printing payroll tax forms: Object reference not set to an instance of an object

Some users have run into issues where they are getting an error when trying to print, process, or preview tax forms. The error should look similar to this:

System.NullReferenceException:

Object reference not set to an instance of an object.

Stack Trace:

at System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)

at System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)

at System.Windows.Forms.WindowsFormsSynchronizationContext.Send(SendOrPostCallback d, Object state)

at CreativeSolutions.Sbpr.TaxProcessing.Print.CfoSynchronizationContextManager.Invoke(Action action)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintForms.PrintClientForms(PrintFormsClientModel printFormsClientModel, FormPrintingContext formPrintingContext, DataSet employeeAmountDataSet)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintForms.PrintThread(FormPrintingContext formPrintingContext)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintForms.<>c__DisplayClass1_1. b__6(ReportProgress reportProgress)

at CreativeSolutions.Common.Controls.ThreadTools.<>c__DisplayClass2_0. b__1(Object )

at CreativeSolutions.Common.Controls.ThreadTools.CallWithModalBusyIndicator(Action`1 operation, Action cancel, Form owner, Int32 initialDelay, String busyStatusMessage)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintForms.DoPrintOrPreview(FormPrintingContext formPrintingContext, IDialogPrompter dialogPrompter, Action refreshProcessedStatus)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintFormsPresenter.view_PrintOrPreviewClicked(Object sender, PrintOrPreviewFormsClickedEventArgs e)

at System.EventHandler`1.Invoke(Object sender, TEventArgs e)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintFormsView.printButton_Click(Object sender, EventArgs e)

at System.Windows.Forms.Control.OnClick(EventArgs e)

at System.Windows.Forms.Button.OnClick(EventArgs e)

at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)

at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)

at System.Windows.Forms.Control.WndProc(Message& m)

at System.Windows.Forms.ButtonBase.WndProc(Message& m)

at System.Windows.Forms.Button.WndProc(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

If you get a call from a user with this issue, there is an edit to localinstallation.ini file to either alter for remove the following flag for the file:

ConfigureReportEngineForJobCosting=true

Users will need to either to make this false or remove it completely. This file controls many program operations, so care should be taken by the user when altering it. Recommend that they get their IT professional involved.

TFS 1391082

04/04/18 Accounts Payable Enter Transactions 2018.1.0 Verified 04/04/18 TBD Distributions entered for AP Checks or AP Payment change transaction total unexpectedly

In some cases, when entering distributions for an AP Check or AP Payment, the transaction total changes to that of the first distribution, rather than putting a remaining amount on the next line for additional distribution.

Example: Entering a AP Check for $1000, while filling out the first distribution for $500, instead of the remaining $500 appearing on the next line to be distributed, the check total changes to $500.

04/03/18 Accounts Receivable Customer Payments 2018.1.0 Testing Fix 04/03/18 Pending Release Filter fields appear cut off on Apply Customer Payments and Manage Customer Payments screens

On the Actions > Apply Customer Payments screen, the fourth field on a filter, if there is one, may appear cut off. On the Actions > Manage Customer Payments screen, the third field, after choosing a filter and method, may appear cut off.

04/03/18 Accounts Receivable Enter Invoices 2018.1.0 Verified 04/03/18 TBD Invoice will not save with a taxable shipping item and a sales tax group applied

The enter button on the Actions > Enter Invoices screen will not respond and save an invoice when that invoice has both a taxable shipping item and a sales tax group applied to it.

Workaround: Remove the sales tax group from the customer setup and instead, apply a single sales tax item.

03/29/18 Accounting Report Designer 2018.1.0 Verified 03/29/18 TBD Sorting within a report on the row by amount ascending/descending and Left most amount is not working

Within Report Designer on the Row Properties, if you set the Sort order to Amount ascending or Amount descending and the Sort column to Left most amount, it no longer works as expected.

Workaround:

Sett the Sort column to the exact column letter you want to sort by

03/29/18 Payroll Garnishment 2018.1.0 Verified 03/29/18 TBD Illinois garnishment calculation requires it to be 45 x minimum wage instead of 30 x minimum wage

The state of IL requires garnishments to take the lessor of:

15% of gross wages paid for that week

or

The amount by which disposable income exceeds 45 x the federal minimum wage.

The system creditor garnishment currently uses the federal calculation of:

25% of disposable income (after all taxes including state and local).

or

The amount by which disposable income exceeds 30 x the federal minimum wage.

03/28/18 Payroll Tax Calculation 2018.1.0 Fixed 04/23/18 2018.1.1 Missouri State Income Tax is not calculating correctly

The Missouri State IncomeTax is not calculating according to the tables from the Missouri Dept of Revenue website Withholding tables.

03/28/18 Accounts Payable Enter Payables 2018.1.0 Fixed 04/23/18 2018.1.1 Unable to update the data value: Exception has been thrown by the target of an invocation error when entering payables

When entering payables for a 1099 vendor, an error can occur. This happens with a 1099 vendor that does not have a default 1099 assignment.

Error:

Unable to update the data value: Exception has been thrown by the target of an invocation.

Workaround:

Make sure the vendor has a 1099 assignment marked as "Default" on the 1099 Properties tab of the Setup > Vendors screen.

03/26/18 Platform File Cabinet 2018.1.0 Verified 03/26/18 TBD Images are getting cut off when printing multi-page letters to FileCabinet CS

If you print a letter from ACS to FileCabinet CS, using the direct integration (Output to FileCabinet CS section of the Print dialog), then images are getting chopped off in the output of multi-page letters within FileCabinet CS. The image is fine in a single page letter, but it's cut off in a multi-page letter. You can only see the very bottom portion of the image.

03/26/18 Accounts Payable Enter Payables 2018.1.0 Fixed 04/23/18 2018.1.1 Error unable to add a row: value cannot be null within Enter Payables adding a new row to a 1099 vendor

Trying to add a new row for a 1099 recipient vendor within Enter Payables produces the following error:

Unable to add a row:

Value cannot be null.

Parameter name: row

Workarounds:

1. Setup the additional distribution information on the vendor within Setup > Vendors prior to entering the payable.

2. Go to the Detail tab then back to the rapid tab a few times to create extra rows, you will then be able to add the information.

or

During data entry on either the Rapid or Detail tab on the Enter Payables screen, add Amount information last rather than first. This may clear the Vendor ID field, but once the Vendor ID is selected again, the payable should be able to be saved. 

03/20/18 Platform Payroll Tax Forms 2018.1.0 Notice 03/20/18

NOTICE

2018 1st Quarter Payroll Tax Forms

The 2018 First Quarter Payroll Tax Forms were updated with the release of the 2018.1.0 update on Monday, March 26th. If you are not seeing the 2018 Tax Forms in Accounting CS, please verify the version of Accounting CS you are working in by going to the Help menu and choosing About.

03/15/18 Accounting Spreadsheet Import 2017.4.10 Verified 03/16/18 TBD Spreadsheets with Custom Account Groupings may not import if columns in certain order

If your spreadsheet contains custom Account Grouping codes/subcodes along with the Account Classifications codes/subcodes, data will not import if the custom Account Groupings are in a column before the standard Account Classifications.


Workaround: Have the Account Classification column to the left of any custom Account Groupings included on the spreadsheet.

03/12/18 Payroll Payroll Tax Calculation 2017.4.10 Verified 03/16/18 TBD New York FLI not calculating correctly when an employee lives in New Jersey but works in New York

New York FLI is not calculating correctly when an employee lives in New Jersey but works in New York.

03/13/18 Accounting Export 2017.4.10 Verified 03/13/18 TBD Error occurs when exporting to Quickbooks Data Utility

When exporting client data to the Quickbooks Data Utility, Accounting CS can error with the following message:

"CS.Accounting.InconsistentDataException:

unable to find a class for Acs GL account segment code"

Workaround: If the chart of accounts has accounts set to MEMO classification code, switch them to another code. This has allowed the export to continue in some cases.

02/26/18 Payroll Direct Deposit 2017.4.8 Verified 02/28/18 TBD Vendor with suspended direct deposit bank creates a direct deposit file instead of a paper check

A vendor with a direct deposit bank account set to the status of 'Suspend' will create the direct deposit ACH file instead of a paper check.

Workaround: On the Main tab of the vendor's setup, change the payment preference method from 'Direct Deposit' to 'Check'.

02/19/18 Accounting Bank Feeds 2017.4.7 Verified 02/19/18 TBD Cannot unlink a bank account for Bank Feeds that has an Invite Pending

You are unable to unlink a bank account for Bank Feeds that has an Invite Pending.

02/09/18 Payroll Billing 2017.4.7 Verified 02/09/18 TBD Fixed amount discount is only reducing one billing item when multiple are marked for payroll billing invoices

If you have a fixed amount discount within Setup > Clients on the Billing tab it is currently only applying to one billing item instead of reducing all.

02/07/18 Payroll Tax Calculation 2017.4.2 Verified 02/07/18 TBD Ohio resident tax is calculating when marked as exempt

In situations where there is an Ohio resident tax with nexus marked for courtesy withholding and a payroll item marked as tax exempt for Ohio Cities tax the tax is still calculating.

01/31/18 Payroll W-2 N/A Notice 01/31/18

NOTICE

W-2 Box 9

For filing season 2018, the Internal Revenue Service has expanded the pilot to verify the authenticity of Form W-2 data. Thomson Reuters is not part of this pilot program. To learn more about the W-2 verification, visit IRS Expands W-2 Verification Code for Filing Season 2018.

01/31/18 Payroll Spreadsheet Import 2017.4.6 Testing Fix 01/31/18 Pending Release Vendor Spreadsheet Import is not pulling in some vendor addresses

If the state abbreviation is in lowercase the Vendor Spreadsheet Import is not pulling in the address.

01/25/18 Payroll State Tax Forms 2017.4.6 Notice 01/25/18

NOTICE

Paper Copy of W-2 Copy 1's for Louisiana L-3

If you are processing the Louisiana L-3 via paper and want a paper copy of the W-2 Copy 1's, please follow these steps:

1) Go to Process or Edit Payroll Tax Forms > W-2 > Select W-2 Copy 1 - Louisiana via Internet.

2) Select 'Client Copy' and print or output to PDF.

3) If you would like the 'CLIENT COPY' watermark removed from W-2 Copy 1 - Louisiana go to Setup > Firm Information > Firm> select the Preferences tab and mark the checkbox for 'Disable watermark on client copy payroll tax forms' before printing the client copies of the W-2s.

01/24/18 All Data Security N/A Notice 01/24/18 N/A Phishing E-mail
There has been a confirmed phishing e-mail being sent to CS Professional Suite users from cs.service@thomsreuters.com. Below is a facsimile of the email being received.

Hello,

Your account has been Approved, you are all set but do not forget to verify your CS Professional Suite Account.

CLICK HERE to verify your CS Professional Suite Account.

*Link Expires in 24 hours

If you speak with a customer that has received this e-mail, please contact the Support-Incident Management team.

01/10/18 Payroll W2 2017.4.3 Verified 01/22/18 TBD W-2 Box 7: pulling an amount for FICA-SS when reported tips employee is exempt

If the employee is marked on the employee level for being exempt for FICA-Med/SS for reported tips item, the W2 does not recognize it as tax-exempt wages. Workaround: If you mark the pay item for reported tips to be tax exempt for FICA-Med/SS then the W2 will exclude it from box 7.

01/08/18 Payroll State W-2 2017.4.3 Notice 01/19/18

NOTICE

Error processing the Georgia Form G-1003

When processing the Georgia Form G-1003 via Electronic method you may receive the following message:

Unable to add the file. The following are either missing or incorrect: Business Name Line 1

Remove the ampersand (&) within the Payroll Name of the client and re-process the form.

Important! With the v. 2017.4.6 update of Accounting CS tentatively scheduled for January 22, 2018, we will be removing the Electronic filling method for Form G-1003. This will be replaced with the Internet filling method. Any Electronic forms that were processed and not yet transmitted will be removed after this update. Please reprocess the form using the Internet filling method. 

01/16/18 Payroll Payroll Tax Forms N/A Notice 01/16/18

NOTICE

E-File application summary required to electronically file payroll tax forms

As part of the Security Summit partnership, which includes the Internal Revenue Service, state tax agencies, and private-sector industry, you now need to provide a copy of your IRS e-file application summary before transmitting payroll tax forms from Accounting CS. For details, see E-File application summary required to electronically file payroll tax forms.

Note: If either of the following is true, you do not need to submit an e-file application summary.

  • You will use the same verified Electronic Filing Identification Number (EFIN) you have on file for UltraTax CS to transmit your payroll tax forms via Accounting CS.
  • You file all payroll tax forms using the Internet or Magnetic method. For details, see Processing internet and magnetic files.
01/16/18 Platform All 2018 Notice 01/16/18

NOTICE

Action required - update your CS Professional Suite license PIN

New for 2017, the license PIN you use for your CS Professional Suite applications cannot match your firm's ZIP code. If your license PIN matches your ZIP code, your firm's designated Licensee or Delegate must update it to a secure PIN. For details, see Managing your license PIN.

This update is required before you can successfully download and install the appropriate licenses to your programs. If you have received a "Firm ID and PIN do not match our records" error message, contact your firm's licensee to obtain the correct PIN. For additional details about this error message, see License download failed: firm ID and PIN do not match our records.

01/16/18 Engagement CS Licensing N/A Notice 01/16/18

NOTICE

Applying Engagement CS licenses

If you have recently renewed your Engagement CS license and are having difficulty applying it, you may need to right-click on the CSA program icon before opening and choose Run As Administrator. Once the program opens, proceed to CS Connect to download your license again.

As a reminder, support is available for Engagement CS, including the bundled Trial Balance and Financial Reporter functionality only. Support for all other CSA products ended on May 31st, 2017.

01/09/18 Payroll Accruable Benefits 2017.4.2 Verified 01/09/18 TBD Accruable Benefits incorrect balance and warning message when entering payroll checks

When entering a payroll check that has a period end date in the prior year and a check date in the current year that uses accruable benefit hours, the system is not including all of the proper benefit hours to determine if the employee has enough hours used or not. An incorrect warning message is being displayed for how many hours the employee has available.

01/09/18 Platform Reports 2017.4.2 Verified 01/09/18 TBD When printing reports to Excel the cell merging and wrapping is not outputting correctly

Printing to Excel is causing differences in the output compared to how it used to work related to cell merging and wrapping. In some cases, cells are being merged vertically are wiping out information in the cell below them.

01/02/18 Payroll CSA Conversion N/A Notice 01/02/18 TBD Cannot convert because CSA payroll period is not in the latest period

Because CSA licenses are now expired and past the grace period, some firms are finding they cannot convert certain clients because the client's payroll processing period is not in the latest period for that client. They cannot change the processing period with expired licenses so this will have to be completed by support.

If we get a customer who is unable to convert because they cannot move their payroll period forward, your FIRST STEP is to review  CSA & CBS end of support workflow to determine if they are eligible for support.

Remember getting data isn’t ideal and this is a one-time exception to this CSA issue. If they are eligible for support, please let the customer know that we need to make a change in the client data to resolve the issue. Have the customer upload the client to CS Connect and enter a CFR listing the CSA Client ID. Please do not download the CSA data. The CF will retrieve the client from CS Connect. The CF will manually move the client into the latest payroll processing period and provide you with the fixed client data to be sent back to the firm. Below are links to topics that can be used to walk the customers through sending in the client and how to securely send back the zip file the CF will provide. Once the firm receives the fixed zip file, they should save this in a folder named the same as the CSA Client ID. (Client IDs over eight characters long require a decimal after the eighth character EX: MICHIGAN.STA)

Sending CSA client data to CS Support via CS Connect

Internal: Sending/receiving confidential data to/from a firm securely

12/19/17 Platform Reports 2017.4.0 Verified 12/27/17 TBD Printing (exporting) reports or statements to Excel doesn't keep formatting - converts number cells to text format

Printing (exporting) reports or statements to Excel doesn't keep formatting - converts number cells to text format

12/12/17 Accounts Receivable Invoice 2017.3.2 Testing Fix 12/12/17 Pending Release Accounts Receivable Invoice reference is erroneously incrementing in some situations

In the Enter Invoices screen, when the client-level setting is such that the reference number automatically increments, there are times when the reference number increments erroneously.

12/11/17 Accounting Year End 2017.3.3 Verified 12/11/17 TBD Year End Closing - exact amounts entered in dialog are not reflected in beginning balance of the Next Year

In rare cases, the amounts entered in the Year End Close dialog are calculating a few cents off the ending balance of the prior year after the close process is complete. Our development team is aware and working to resolve this issue.

12/08/17 Platform All All Open 12/08/17 N/A IRS e-Services account now requires two-factor authentication
As of December 10, 2017, all IRS e-Services users must register through Secure Access. Secure Access is Secure Access is a registration process to create an account that requires two-factor authentication. Once registered, returning users must enter their credentials (username and password) and a security code that is either texted to a mobile phone or accessed via the IRS2Go mobile app. For additional details, see IRS: Important details about your e-SErvices account.
12/05/17 Payroll On Demand Batch 2017.4.0 Verified 01/04/18 TBD On Demand Batch: Gross pay is not calculating when certain calculation types used

If you do an On Demand batch and select a pay item that uses the Salary amount or Fixed amount calculation type, everything works as expected. However, if you select a pay item that uses any other calculation type (i.e., Hourly, Percent of Gross Pay, etc.), the program will enter the amount you specify as the gross/net pay in the Rate field of the payroll check, but the Amount field stays 0.00. This, in turn, causes there to be no gross pay and no taxes calculate.

12/04/17 All CPE Certificate N/A Notice 12/04/17

NOTICE

How to access your CPE Certificate(s)

Did you know you can view or download your CPE Certificates for Thomson Reuters courses by logging in to your CS Web Account? For instructions, see Obtaining your CPE Certificate(s) via the My Account page.

11/29/17 Platform QuickBooks 2017.3.2 Verified 11/29/17 TBD All transactions are not imported from QuickBooks in certain scenarios

If you import transactions from QuickBooks Desktop, delete those transactions, and then try to import the same transactions again, there are unexpected results.

Workaround: Perform the import twice for those transactions to be imported after deletion.

11/17/17 Platform All All Open 11/17/17 N/A License PIN not saving / firm ID and PIN do not match

Communication was sent to firms in October explaining that they must update and/or verify their license PIN, as the PIN is no longer allowed to match the ZIP code. If a firm receives the CS Connect error that the firm ID and PIN do not match our records, they need to verify their PIN on the My Account page.

There have been reports of license PINs appearing to revert to the ZIP code after being updated. A fix for this issue was released 11.19.17. If a firm reports a "Firm ID and PIN do match our records" message in CS Connect, follow the instructions in the internal note of Troubleshooting license PIN update errors.

After troubleshooting, if the PIN is reverting to the firm ZIP code after updating it on our work with your departments CF to resolve the issue.

11/17/17 Payroll Tax Calculation 2017.3.2 Verified 11/17/17 TBD Colorado Denver OPT tax is overwithheld in some circumstances

Currently, the calculation in the system looks at how much was deducted that month. If you have weekly checks and then do a quarterly check it will still calculate because it doesn't look at how much was deducted previously, only for that month.

11/07/17 Accounts Payable Accounts Payable 2017.3.2 Verified 11/07/17 TBD Unable to Apply negative payables properly in the Manage Payments screen

Currently, if there is a negative payable included in an application group, you are unable to apply it properly in the Manage Payments screen. As a workaround, when negative payables are used, you will need to choose Pay (creating a new AP check/payment), instead of Apply (using an existing AP check/payment).

11/07/17 Payroll Time Rack 2017.3.2 Verified 11/07/17 TBD Rejecting an employee pay rate change from Time Rack is not working

If you chose to reject an employee pay rate change when importing from Time Rack in Enter Batch Payroll the system does not honor that selection and will still bring the rate change in.

11/07/17 Accounting QuickBooks Online 2017.3.2 Verified 11/07/17 TBD Importing transactions with a zero dollar amount from QuickBooks Online will not import

Transactions that have a zero amount will not import into Accounting CS from QuickBooks Online. These should import as they do from QuickBooks Desktop versions.

11/02/17 Platform All N/A Notice 11/02/17

NOTICE

Change to using the EMS Migration support tool

With the November 2, 2017, Onvio release you must now use Chrome with the SwitchySharp plug-in installed for access to any of the support tools.The EMS Migration support tool page will not load successfully without the plug-in installed or if you attempt to use an unsupported browser such as Internet Explorer. For details about the EMS Migration support tool, see Internal: Using the EMS Migration Support tool.

For SwitchySharp installation instructions, see Onvio Tools SwitchySharp rules. You will need to complete the installation, configuration, and enable proxy steps found on this page for proper setup of the SwitchySharp plug-in.

Note: During the configuration process you will need to create some new rules for SwitchySharp. Before creating new rules, after entering the Proxy Profile information you will need to click Save for the AWS Connectivity option to appear in the Proxy Profile drop-down menu.

09/28/17 Payroll Client Access 2017.2.2 Verified 09/28/17 TBD Client Access is generating payroll liabilities associated with payroll agents but not tax agents in some situations

In some situations, the Client Access program is generating liabilities associated with payroll agents but it is not generating any of the liabilities associated with tax agents. This appears to happen when a client is setup to do Setup/Time Entry payroll in Client Access only and the client enters a handwritten check via the Actions > Process Batch Payroll Checks screen.

09/28/17 Payroll Check Calc 2017.2.1 Verified 09/28/17 TBD Net to Gross does not calculate correctly if you have an employee in multiple locations that are in different states

Net to Gross does not calculate correctly if you have an employee in multiple locations and those locations are in different states.

09/20/17 Payroll Direct Deposit 2017.2.2 Verified 09/20/17 TBD Changing the effective date when recreating a direct deposit ACH file makes it an unbalanced file

The balanced file feature does not work if you recreate an ACH file that was originally a balanced file and change the effective date. The new ACH file will be an unbalanced file.

09/14/17 Accounting Integration 2017.2.2 Verified 09/14/17 TBD When using integration with GoFileRoom a DateTime index type is being sent with a blank date/time value

Documents sent from ACS to GoFileRoom when the document date index format is set to datetime in GFR do not display the document date in the Search or Search Results in GoFileRoom. The date and time 00:00:00 are present in the Document History Audit and Document Tracking report for the documents.

9/07/17 Payroll WAOT 2017.2.2 Verified 10/02/17 TBD WAOT not calculating correctly from Swipeclock import file

The program is not calculating Weighted Average Overtime (WAOT) properly when importing from an .xml file in some situations.

08/25/17 Payroll Garnishment 2017.2.2 Verified 08/25/17 TBD Virginia and Minnesota creditor garnishments

Virginia and Minnesota creditor garnishments should protect against 40 times the federal minimum wage rate

08/02/17 Payroll State Tax Forms 2017.2.1 Verified 09/18/17 TBD California DE-9 Form Summary Totals are incorrect

The form summary report is calculating the difference incorrectly for form CA DE-9 if you override a value in Edit Payroll Tax Forms.

07/25/17 Payroll Tax Calculation 2017.2.1 Verified 08/09/17 TBD FICA tax calculation may be incorrect with OT hours and marking/unmarking Wage Exempt

In some cases, if an employee was marked as Wage Exempt for FICA and since unmarked with an effective date at the beginning of the year, the catch-up of FICA does not occur if overtime hours are entered.

07/25/17 Payroll Check Layout 2017.2.0 Verified 07/25/17 TBD Accounting CS Payroll Check Layout: Tipped Wages Overtime Rate is Incorrect for the Payroll.Check.PayItem.OTRate variable

The Payroll.Check.PayItem.OTRate variable is pulling the wrong rate on payroll checks for Tipped Wages pay items.

07/06/17 Payroll Tax Calculation 2017.1.3 Verified 07/06/17 TBD PA Philadelphia tax is not populating when the Employee is a resident of Massachusetts

Philadelphia city tax does not calculate when there is a business location in Philadelphia, PA, MA business location, and the employee is a resident of MA.

06/28/17 Platform Security N/A Notice 06/28/17

NOTICE

Responding to questions regarding Petya ransomware

For users asking questions about this, here is the approved Thomson Reuters customer statement regarding Petya ransomware.

"Thomson Reuters takes the security of its global systems seriously. We are well aware of the latest, highly publicized, Petya ransomware attack that has impacted a number of organizations around the world, and our systems continue to function normally.

We are continually monitoring our systems to ensure the protection of our customers’ information and achieve consistent reliability of our products and services.

In the event customers experience any difficulties, they should contact their customer representative as usual.

06/13/17 Platform Report Designer 2017.1.0 Verified 06/14/17 TBD Report Designer: Issue with 'If False, Print' logic within row conditional expressions

In the Report Designer when creating a row conditional expression if you set the first condition to 'if false, test next condition' and then set the next condition to 'if false, print' it will ignore the first condition and skip right to the next condition.

06/12/17 Accounting Import 2017.1.3 Verified 06/12/17 TBD Quickbooks Online import error due to description length

Users can get an error stating "There is a problem access the SQL server, do you will wish to retry the action" when importing from Quickbooks Online. This is due to the length of a transaction description in Quickbooks, as Accounting CS limits those descriptions to 200 characters. Page breaks in descriptions can be misinterpreted by Accounting CS causing the program to see the descriptions as being longer than 200 characters. Our development team is reviewing the issue and hopes to resolve this in a future update.

Workaround: Remove either the page breaks or enough characters that the characters and the page breaks together are less than 200.

05/09/17 Payroll Tax Calculation 2017.1.0 Verified 05/09/17 TBD Michigan courtesy withholding stops calculating after working in resident city in some situations

MI courtesy withholding stops calculating in some situations where an employee works in multiple cities with local tax including their resident city.

04/18/17 Accounts Payable Accounts Payable 2017.1.0 Verified 04/18/17 TBD Accounts Payable Check Printing error

The following error may occur if using Automatic Application for Accounts Payable in certain situations:

Preprocessing: An error occurred when creating AP checks from pending payments.

04/17/17 Payroll Payroll Check Calculation 2017.1.0 Verified 04/17/17 TBD Special Type Deduction items are not properly excluding certain amounts

Special type deduction items do not properly exclude amounts entered into non-taxable pay items in non-primary locations.

04/10/17 Payroll Reports 2017.1.0 Verified 04/12/17 TBD Workers Comp report not including excluded wages in the appropriate column

The Excluded Wages column of the Workers Compensation - Detailed report may not include wages marked exempt from workers compensation.

03/16/17 Accounting Chart of Accounts 2016.4.5 Testing Fix 03/24/17 Pending Release Segment Code filtering may not work as expected

Using a filter to retrieve a certain segment code or a group of codes may not work.

03/01/17 Payroll Bank Reconciliation 2016.4.4 Verified 03/07/17 TBD Error opening Reconciled Impound Bank Accounts

An error occurs if a staff member attempts to enter Reconcile Impound Bank Accounts but does not have access to the FIRM client.

System.NullReferenceException:

Object reference not set to an instance of an object.

02/10/17 Payroll Remote Payroll 2016.4.3 Verified 02/10/17 TBD Remote Payroll: Salary - Hours Sensitive payroll items not marked to Auto-Pay are not being pushed correctly to the portal

Pay items that are set up on employees with a method of "Salary - Hours Sensitive" and the Auto-pay option for "Standard Hours" is not marked are being pushed to the client's remote payroll portal as if the "Standard Hours" option was marked on them. This is causing the timesheet on the portal to auto-pay those pay items.

11/18/16 Payroll Accruable Benefits 2016.3.0 Verified 11/29/16 TBD Wrong next accrual date on accruable benefit if method is changed

In some situations, the program is assigning the wrong next accrual date to employees when an accruable benefit item's accrual method is changed. This appears to only be an issue when changing the new accrual method to be Anniversary.

There are two workarounds that will force the system to set the next accrual date to the proper value.

Workaround 1: Choose Setup > Accruable Benefits screen and change both the Accrual Method AND the Balance Reset Date.

Workaround 2:  After the accrual method has been changed on the accruable benefit item, edit the employee and change ANY setting on the accruable benefit item (such as enter an Adjustment or modify the employee's hire date).  Save the change.  Edit the employee and change the settings back to what they should be.  This will force the program to refresh and pick up the proper next accrual date.

Internal notes


future

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