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Change to CS Support service hours

Our Support department is closed on Friday, April 28th for a company event. However, limited Accounting CS phone support is available on that date from 9 AM - 5 PM ET due to the approaching deadline for quarterly payroll tax forms.

Links to our most popular payroll tax processing topics are available in the Alerts and notices section on the right side of most pages.

This topic compiles important information related to your software, such as the status of known issues, recently corrected problems, and answers to common questions.

Related topics

IRS Newswire and Security Summit alerts

User bulletins

Contacting our Support team

Use the Search field to search the table data, or click a column heading to sort the table. Click to view details



Reported Date Service Category Reported Version Status Modified Date Fixed Version Synopsis
01/23/18 Payroll Payroll Liabilities 2017.4.5 Verified 01/23/18 TBD Oregon Trimet tax is not pulling taxable wages consistently

Oregon Trimet tax is not pulling taxable wages consistently and there is not a limit

01/23/18 Payroll State Tax Forms 2017.4.4 Verified 01/23/18 TBD Missouri state W-3 is allowing spaces and special characters in the file name when creating the Internet file

The MO W-3 Internet file is allowing spaces and special characters within the file name currently and should not.

Workaround: Take out any spaces or special characters for the file name prior to uploading to the state.

01/23/18 Payroll Payroll Liabilities 2017.4.4 Verified 01/23/18 TBD NY MCTMT tax agent vendors for clients on the prompt tax rule are not making accelerated payments

New York tax agent vendors for clients on the prompt tax rule are not making accelerated payments currently.

01/23/18 Payroll State Tax Forms 2017.4.4 Verified 01/23/18 TBD IL-941 form IDOR credit is showing as a DCEO credit within the Electronic form transmission preview

The IL-941 form IDOR credit is showing as a DCEO credit within the Electronic form transmission preview.

Our development team is looking into this with Illinois.

01/16/18 Payroll 1099 2017.4.4 Verified 01/22/18 TBD Error when processing 1099s: Index was outside the bounds of the array

"System.IndexOutOfRangeException:

Index was outside the bounds of the array.

Workaround: Use Actions > Edit Payroll Tax Forms instead of Actions > Process Payroll Tax Forms

01/15/18 Payroll W2 2017.4.4 Verified 01/22/18 TBD System.NotSupportedException error printing W-2s

System.NotSupportedException: This data access script is too complex; a table-type variable is referenced by multiple batches. Please set TsqlRepresentTableScriptVariableAsBatchVariable to FALSE in the NetworkInstallation.ini file. Note that this may hurt performance of SQL Server's execution plan cache. See source code comments for other possible remedies.

Workaround: Processing smaller client batches or turn off datasharing.

01/10/18 Payroll W2 2017.4.3 Verified 01/22/18 TBD W-2 Box 7: pulling an amount for FICA-SS when reported tips employee is exempt

If the employee is marked on the employee level for being exempt for FICA-Med/SS for reported tips item, the W2 does not recognize it as tax exempt wages. Workaround: If you mark the pay item for reported tips to be tax exempt for FICA-Med/SS then the W2 will exclude it from box 7.

01/09/18 Payroll 1099 2017.4.2 Verified 01/22/18 TBD Process Payroll Tax Forms for 1099s may give a Not Responding message

Processing 1099s through Actions > Process Payroll Tax Forms could give a Not Responding message.

Workaround:

Go to Setup > Firm Information > Firm. Under the Preference tab, mark "Display all available clients for 1099 form processing".

12/14/17 Payroll Time Rack 2017.3.3 Verified 01/22/18 TBD Time Rack Manual Import: Unicode byte error

An error may occur when importing from Time Rack: "There is no Unicode byte order mark. Cannot switch to Unicode." This issue is currently being worked on by Time Rack Development.

01/02/18 Payroll Tax Tables 2017.4.2 Fixed 01/19/18 2017.4.6 Vanderburgh, Indiana Tax Increase

The tax Rate for Vanderburgh, Indiana increased to 1.2%. Some other Indiana counties also updated their tax rate for 2018.

01/08/18 Payroll State W-2 2017.4.3 Notice 01/19/18

NOTICE

Error processing the Georgia Form G-1003

When processing the Georgia Form G-1003 via Electronic method you may receive the following message:

Unable to add the file. The following are either missing or incorrect: Business Name Line 1

Remove the ampersand (&) within the Payroll Name of the client and re-process the form.

Important! With the v. 2017.4.6 update of Accounting CS tentatively scheduled for January 22, 2018 we will be removing the Electronic filling method for Form G-1003. This will be replaced with the Internet filling method. Any Electronic forms that were processed and not yet transmitted will be removed after this update. Please reprocess the form using the Internet filling method. 

01/05/18 Payroll State W-2 2017.4.1 Testing Fix 01/19/18 Pending Release Internet Filling method not available for Form Georgia G-1003

The Internet filling method is not available for Form Georgia G-1003.

This is tentatively scheduled to be added with v. 2017.4.6.

Important! With the v. 2017.4.6 update of Accounting CS tentatively scheduled for January 22, 2018 we will be removing the Electronic filling method for Form G-1003. This will be replaced with the Internet filling method. Any Electronic forms that were processed and not yet transmitted will be removed after this update. Please reprocess the form using the Internet filling method.

01/18/18 Payroll 1099 2017.4.4 Verified 01/18/18 TBD The 1099 forms for Oklahoma require a K record within the Internet file

Oklahoma 1099 forms are required to have a K record for Internet Submission and the program is not currently creating that record in the file.

01/04/18 Payroll 1099 2017.4.2 Verified 01/17/18 TBD Overrides for 1099s may not save

In some cases, overrides for 1099s in Edit Payroll Tax Forms may not save.

01/16/18 Payroll Tax Tables 2017.4.4 Notice 01/16/18

NOTICE

2018 Federal Tax Tables

On December 22nd, new legislation was signed into Law regarding Federal Income Tax, which was much later in the year than typical. On January 11th, the IRS released its guidance (linked below) on the new law and the updated tax tables for use in Payroll calculations. Once this release was posted we began the process of updating the Tables within ACS, this process takes time to ensure the accuracy in ACS. The notice from the IRS indicates that clients are not required to use the new Tax Tables until Feb 15th.

We currently are planning an update for ACS this Sunday, January 21, 2018 for Virtual Office/SaaS users and Monday, January 22, 2018 for Desktop users.

https://www.irs.gov/newsroom/updated-2018-withholding-tables-now-available-taxpayers-could-see-paycheck-changes-by-February

If you’re talking to a Firm who’s questioning the timeliness of the update, please let them know due to our development cycles, early February is the earliest we can implement the changes and ensure we release with the greatest accuracy. Additionally, in the notice from the IRS, they do indicate that the it’s not required to use the new Tax Tables until Feb 15th.

01/16/18 Payroll Payroll Tax Forms N/A NOTICE 01/16/18

NOTICE

E-File application summary required to electronically file payroll tax forms

As part of the Security Summit partnership, which includes the Internal Revenue Service, state tax agencies, and private-sector industry, you now need to provide a copy of your IRS e-file application summary before transmitting payroll tax forms from Accounting CS. For details, see E-File application summary required to electronically file payroll tax forms.

Note: If either of the following are true, you do not need to submit an e-file application summary.

  • You will use the same verified Electronic Filing Identification Number (EFIN) you have on file for UltraTax CS to transmit your payroll tax forms via Accounting CS.
  • You file all payroll tax forms using the Internet or Magnetic method. For details, see Processing internet and magnetic files.
01/16/18 Platform All 2018 NOTICE 01/16/18

NOTICE

Action required - update your CS Professional Suite license PIN

New for 2017, the license PIN you use for your CS Professional Suite applications cannot match your firm's ZIP code. If your license PIN matches your ZIP code, your firm's designated Licensee or Delegate must update it to a secure PIN. For details, see Managing your license PIN.

This update is required before you can successfully download and install the appropriate licenses to your programs. If you have received a "Firm ID and PIN do not match our records" error message, contact your firm's licensee to obtain the correct PIN. For additional details about this error message, see License download failed: firm ID and PIN do not match our records.

01/16/18 Engagement CS Licensing N/A Notice 01/16/18

NOTICE

Applying Engagement CS licenses

If you have recently renewed your Engagement CS license and are having difficulty applying it, you may need to right click on the CSA program icon before opening and choose Run As Administrator. Once the program opens, proceed to CS Connect to download your license again.

As a reminder, support is available for Engagement CS, including the bundled Trial Balance and Financial Reporter functionality only. Support for all other CSA products ended on May 31st, 2017.

01/12/18 Platform Client Setup 2017.4.4 Fixed 01/16/18 2017.4.5 Error adding new clients in Setup > Clients

An error may occur when adding new clients:

System.ArgumentException:

Requested value 'ListElement' was not found.

Exception Properties:

ParamName: null

Stack Trace:

at System.Enum.EnumResult.SetFailure(ParseFailureKind failure, String failureMessageID, Object failureMessageFormatArgument)

01/10/18 Accounts Receivable Reports 2017.4.3 Fixed 01/15/18 2017.4.6 AR Sales by Item Reports: Invoice details are grouped under the incorrect items, in some cases

AR Sales by Item Reports: Invoice details are grouped under the incorrect items when certain sort options are used.

01/09/18 Payroll Accruable Benefits 2017.4.2 Verified 01/09/18 TBD Accruable Benefits incorrect balance and warning message when entering payroll checks

When entering a payroll check that has a period end date in the prior year and a check date in the current year that uses accruable benefit hours, the system is not including all of the proper benefit hours to determine if the employee has enough hours used or not. An incorrect warning message is being displayed for how many hours the employee has available.

01/09/18 Platform Reports 2017.4.2 Verified 01/09/18 TBD When printing reports to Excel the cell merging and wrapping is not outputting correctly

Printing to Excel is causing differences in the output compared to how it used to work related to cell merging and wrapping. In some cases cells are being merged vertically are wiping out information in the cell below them.

01/09/18 Payroll State Tax Forms 2017.4.2 Verified 01/09/18 TBD The Louisville Metro W-1 tax form for Kentucky needs to be updated

The Louisville Metro W-1 tax form for KY needs to be updated in the software.

01/08/18 Accounting Bank Feeds 2017.4.2 Verified 01/15/18 TBD Bank Feeds error while retrieving data; Cannot set column description

Error retrieving bank feeds with really long descriptions.

System.ArgumentException:

Cannot set column 'description'. The value violates the MaxLength limit of this column."

01/08/18 Accounting QuickBooks Import 2017.4.3 Fixed 01/12/18 2017.4.6 Account Balances from QuickBooks Import May Not List Accounts to Map

When importing account balances from QuickBooks via the Spreadsheet Import the Chart of Accounts mapping dialog may not list any account in the drop-down list. Any existing accounts will save the mapping, but new accounts may not be able to be mapped.

01/05/18 Payroll Compliance State Tax Forms 2017.4.2 Fixed 01/05/18 2017.4.6 Incorrect filing address for MI 5081 on Payroll Forms and Filing portlet

Accounting CS is currently listing the incorrect address for payments to be sent to the Michigan Department of Treasury on the Payroll Forms and Filing Portlet. The correct address is: Michigan Department of Treasury, P.O. Box 30401, Lansing, MI 48909-7901

This will be corrected in a future update.

01/05/18 Accounting Reports 2017.4.2 Fixed 1/16/18 2017.4.6 Basis selection on reports is being lost with certain actions

Basis selection on cells will reset to no basis in certain circumstances.

Our development is working to resolve this issue.

01/03/18 Payroll Compliance Tax Forms 2017.4.2 Verified 01/05/18 TBD Overrides to the selection of 1099 recipients is not being recognized

When deselecting recipients of 1099s on the Edit Payroll Tax Form screen, recipients are still printing and processing even if Print All Recipients is unmarked.

We hope to have this issue resolved as soon as possible.

01/02/18 Payroll CSA Conversion N/A Notice 01/02/18 TBD Cannot convert because CSA payroll period is not in the latest period

Because CSA licenses are now expired and past the grace period, some firms are finding they cannot convert certain clients because the client's payroll processing period is not in the latest period for that client. They cannot change the processing period with expired licenses so this will have to be completed by support.

If we get a customer who is unable to convert because they cannot move their payroll period forward, your FIRST STEP is to review CSA & CBS end of support workflow to determine if they are eligible for support.

Remember getting data isn’t ideal and this is a one time exception for this CSA issue. If they are eligible for support, please let the customer know that we need to make a change in the client data to resolve the issue. Have the customer upload the client to CS Connect and enter a CFR listing the CSA Client ID. Please do not download the CSA data. The CF will retrieve the client from CS Connect. The CF will manually move the client into the latest payroll processing period and provide you with the fixed client data to be sent back to the firm. Below are links to topics that can be used to walk the customers through sending in the client and how to securely send back the zip file the CF will provide. Once the firm receives the fixed zip file, they should save this in a folder named the same as the CSA Client ID. (Client IDs over eight characters long require a decimal after the eighth character EX: MICHIGAN.STA)

Sending CSA client data to CS Support via CS Connect

Internal: Sending/receiving confidential data to/from a firm securely

12/29/17 Payroll Compliance State Tax Forms 2017.4.2 Fixed 1/16/18 2017.4.3 W2 preview sending W-2's to Employee Self Service Portals

At any time if you preview a W2 employee copy it will send the copy to employee self service portal. It is not dependent on processing. It will show the numbers in the system at the time, when you preview it again (after making changes) it will update the numbers.

We are working on making sure that it only sends out when they are processed not when previewed but currently just remind our users that the new numbers will replace the existing ones.

TFS none

12/21/17 Payroll State Tax Forms 2017.4.1 Verified 01/12/18 TBD Louisiana L-3 missing 2nd page

The Louisiana W-2 Transmittal L-3 is missing a 2nd page which lists the employees. This 2nd page is required if you are paper filing.

This issue is tentatively scheduled to be addressed with the 2017.4.5 CS Connect update. 

12/21/17 Engagement CS Print Driver N/A Notice 12/21/17

NOTICE

Engagement CS: Error using the Engagement CS Print Driver

When using the Engagement CS printer to either print files or refresh you may receive the following error:

C:\Users\USERNAME\AppData\Roaming\CSADiamondPrint\ESPrintFlagFile was denied. [fcn:Open,oserr:5] Termination message.

This error is related to a recent Microsoft update that is affecting the WebRoot antivirus software. This error should be addressed with the V9.0.18.44 update for WebRoot.

Below is an article with further information regarding the error.

https://community.webroot.com/t5/Product-Releases/Windows-10-Fall-Creator-Update-Bug-Fix/td-p/305469

12/19/17 Platform Reports 2017.4.0 Verified 12/27/17 TBD Printing (exporting) reports or statements to Excel doesn't keep formatting - converts number cells to text format

Printing (exporting) reports or statements to Excel doesn't keep formatting - converts number cells to text format

12/12/17 Payroll Tax Agents 2017.3.2 Verified 12/12/17 TBD Kentucky Ohio County OLF tax agent needed

There is not a tax agent for Kentucky Ohio County OLF in they system currently. The tax is calculating correctly when there is no tax agent associated with it.

12/12/17 Accounts Receivable Invoice 2017.3.2 Verified 12/12/17 TBD Accounts Receivable Invoice reference is erroneously incrementing in some situations

In the Enter Invoices screen, when the client-level setting is such that the reference number automatically increments, there are times when the reference number increments erroneously.

12/12/17 Payroll Direct Deposit 2017.3.2 Verified 12/12/17 TBD A leading zero is being added to the South Carolina Unemployment ID within the ACH addenda record

A leading zero is always being added with in the ACH 7 addenda record. When the South Carolina Unemployment ID starts with a 0 a leading zero is still being added so it looks like there are two leading zeros.

12/11/17 Accounting Year End 2017.3.3 Verified 12/11/17 TBD Year End Closing - exact amounts entered in dialog are not reflected in beginning balance of the Next Year

In rare cases, the amounts entered in the Year End Close dialog are calculating a few cents off the ending balance of the prior year after the close process is complete. Our development team is aware and working to resolve this issue.

12/08/17 Platform All All Open 12/08/17 N/A IRS e-Services account now requires two-factor authentication
As of December 10, 2017, all IRS e-Services users must register through Secure Access. Secure Access is Secure Access is a registration process to create an account that requires two-factor authentication. Once registered, returning users must enter their credentials (username and password) and a security code that is either texted to a mobile phone or accessed via the IRS2Go mobile app. For additional details, see IRS: Important details about your e-SErvices account.
12/05/17 Payroll On Demand Batch 2017.4.0 Verified 01/04/18 TBD On Demand Batch: Gross pay is not calculating when certain calculation types used

If you do an On Demand batch and select a pay item that uses the Salary amount or Fixed amount calculation type, everything works as expected. However, if you select a pay item that uses any other calculation type (i.e., Hourly, Percent of Gross Pay, etc.), the program will enter the amount you specify as the gross/net pay in the Rate field of the payroll check, but the Amount field stays 0.00. This, in turn, causes there to be no gross pay and no taxes calculate.

12/04/17 All CPE Certificate N/A NOTICE 12/04/17

NOTICE

How to access your CPE Certificate(s)

Did you know you can view or download your CPE Certificates for Thomson Reuters courses by logging in to your CS Web Account? For instructions, see Obtaining your CPE Certificate(s) via the My Account page.

11/29/17 Platform QuickBooks 2017.3.2 Verified 11/29/17 TBD All transactions are not imported from QuickBooks in certain scenarios

If you import transactions from QuickBooks Desktop, delete those transactions, and then try to import the same transactions again, there are unexpected results.

Workaround: Perform the import twice for those transactions to be imported after deletion.

11/17/17 Platform All All Open 11/17/17 N/A License PIN not saving / firm ID and PIN do not match

Communication was sent to firms in October explaining that they must update and/or verify their license PIN, as the PIN is no longer allowed to match the ZIP code. If a firm receives the CS Connect error that the firm ID and PIN do not match our records, they need to verify their PIN on the My Account page.

There have been reports of license PINs appearing to revert to the ZIP code after being updated. A fix for this issue was released 11.19.17. If a firm reports a "Firm ID and PIN do match our records" message in CS Connect, follow the instructions in the internal note of Troubleshooting license PIN update errors.

After troubleshooting, if the PIN is reverting to the firm ZIP code after updating it on our work with your departments CF to resolve the issue.

11/17/17 Payroll Tax Calculation 2017.3.2 Verified 11/17/17 TBD Colorado Denver OPT tax is overwithheld in some circumstances

Currently the calculation in the system looks at how much was deducted that month. If you have weekly checks and then do a quarterly check it will still calculate because it doesn't look at how much was deducted previously, only for that month.

11/10/17 Payroll Tax Calculation 2017.3.2 Verified 11/10/17 TBD Employer Medicare doesn't calculated correctly if the Employee Medicare has an override on a previous check

If you override the Employee Medicare amount on a check but leave the Employer Medicare alone, the next check will still try to catch up for both taxes instead of only the employee side.

11/07/17 Accounts Payable Accounts Payable 2017.3.2 Verified 11/07/17 TBD Unable to Apply negative payables properly in the Manage Payments screen

Currently, if there is a negative payable included in an application group, you are unable to apply it properly in the Manage Payments screen. As a workaround, when negative payables are used, you will need to choose Pay (creating a new AP check/payment), instead of Apply (using an existing AP check/payment).

11/07/17 Payroll Time Rack 2017.3.2 Verified 11/07/17 TBD Rejecting an employee pay rate change from Time Rack is not working

If you chose to reject an employee pay rate change when importing from Time Rack in Enter Batch Payroll the system does not honor that selection and will still bring the rate change in.

11/07/17 Accounting QuickBooks Online 2017.3.2 Verified 11/07/17 TBD Importing transactions with a zero dollar amount from QuickBooks Online will not import

Transactions that have a zero amount will not import into Accounting CS from QuickBooks Online. These should import as they do from QuickBooks Desktop versions.

11/03/17 Workpapers Tax Export 2017.3.2 Open 11/14/17 TBD Exporting to CCH ProSystem FX with units greater than 10 importing as $0

Exporting to CCH ProSystem FX with units greater than 10 importing as $0

11/03/17 Accounting Tax Export 2017.3.2 Verified 11/09/17 TBD ProSystem fx tax export file not creating correct file with tax code units

If you have a client with tax code units greater than 10 assigned to accounts the ProSystem FX tax export file may not be created with the correct number of 0’s within the file.

11/02/17 Platform All N/A NOTICE 11/02/17

NOTICE

Change to using the EMS Migration support tool

With the November 2, 2017, Onvio release you must now use Chrome with the SwitchySharp plug-in installed for access to any of the support tools.The EMS Migration support tool page will not load successfully without the plug-in installed or if you attempt to use an unsupported browser such as Internet Explorer. For details about the EMS Migration support tool, see Internal: Using the EMS Migration Support tool.

For SwitchySharp installation instructions, see Onvio Tools SwitchySharp rules. You will need to complete the installation, configuration, and enable proxy steps found on this page for proper setup of the SwitchySharp plug-in.

Note: During the configuration process you will need to create some new rules for SwitchySharp. Before creating new rules, after entering the Proxy Profile information you will need to click Save for the AWS Connectivity option to appear in the Proxy Profile drop-down menu.

10/16/17 Payroll Compliance State Tax Forms 2017.3.1 Verified 10/16/17 TBD Cannot select Tax Preparer information for Virginia VEC FC 20

The Virginia VEC FC 20 form requires Tax Preparer information to be included. Currently, there is not an option in Accounting CS to select Tax Preparer information from the staff setup in program.

Workaround: The Tax Preparer information for the VEC FC 20 can be added to the form as an override in Actions > Edit Payroll Tax Forms.

10/10/17 Workpapers Finalize 2017.3.1 Testing Fix 01/02/18 Pending Release Error Finalizing Engagement Binder in View with Notes Portlet

If you finalize an engagement binder in which there is a note with a reply you may receive the following error, ‘Program error: Cannot complete the operation due to the Engagement Binder being finalized.’ This error occurs if you are working in a View within the Workpapers Dashboard that contains the Notes Portlet.

Workaround: Prior to finalizing the engagement binder remove the Notes Portlet within your View.

10/05/17 Accounting and  Workpapers Reports 2017.3.1 Verified 10/10/17 TBD Tickmarks in Trial Balance Worksheet report may cause missing cell borders

On the Trial Balance Worksheet report if you include a tickmark column and cell borders, the borders may be missing around the tickmark cells.

Workaround: Insert a column next to the tickmark column (whichever side is missing the border). Add the borders in this new column and then shrink the column down to 0.1” width. Also remove the problematic borders in the tickmark column to prevent double borders.

09/28/17 Payroll Client Access 2017.2.2 Verified 09/28/17 TBD Client Access is generating payroll liabilities associated with payroll agents but not tax agents in some situations

In some situations the Client Access program is generating liabilities associated with payroll agents but it is not generating any of the liabilities associated with tax agents. This appears to happen when a client is setup to do Setup/Time Entry payroll in Client Access only and the client enters a handwritten check via the Actions > Process Batch Payroll Checks screen.

09/28/17 Payroll Check Calc 2017.2.1 Verified 09/28/17 TBD Net to Gross does not calculate correctly if you have an employee in multiple locations that are in different states

Net to Gross does not calculate correctly if you have an employee in multiple locations and those locations are in different states.

09/20/17 Payroll Direct Deposit 2017.2.2 Verified 09/20/17 TBD Changing the effective date when recreating a direct deposit ACH file makes it an unbalanced file

The balanced file feature does not work if you recreate an ACH file that was originally a balanced file and change the effective date. The new ACH file will be an unbalanced file.

09/15/17 Payroll Enter Batch Payroll 2017.2.2 Verified 10/02/17 TBD System.ArgumentException error in Enter Batch Payroll if there is a pay and deduction item with the same name

An error may occur in certain situations in Enter Batch Payroll if a client has a pay item and a deduction item with the same name:

System.ArgumentException:

Key already exists

Parameter name: Key

Exception Properties:

ParamName: Key

Stack Trace:

at Infragistics.Shared.KeyedSubObjectsCollectionBase.ValidateKeyDoesNotExist(String key, IKeyedSubObject ignoreObject)

09/14/17 Accounting Integration 2017.2.2 Verified 09/14/17 TBD When using integration with GoFileRoom a DateTime index type is being sent with a blank date/time value

Documents sent from ACS to GoFileRoom when the document date index format is set to datetime in GFR do not display the document date in the Search or Search Results in GoFileRoom. The date and time 00:00:00 are present in the Document History Audit and Document Tracking report for the documents.

9/07/17 Payroll WAOT 2017.2.2 Verified 10/02/17 TBD WAOT not calculating correctly from Swipeclock import file

The program is not calculating Weighted Average Overtime (WAOT) properly when importing from an .xml file in some situations.

09/06/17 Payroll Tax Rates 2017.2.2 NOTICE 10/20/17

NOTICE

State of Maine Withholding Rate

Tax rates for Maine will be updated

08/29/17 Payroll Tax Calculation 2017.2.2 Verified 08/29/17 TBD Crestwood, IL has opted out of the Cook County Minimum Wage increase

Crestwood, IL has opted out of the Cook County Minimum Wage increase. The program needs to be updated to reflect this.

08/25/17 Payroll Garnishment 2017.2.2 Verified 08/25/17 TBD Virginia and Minnesota creditor garnishments

Virginia and Minnesota creditor garnishments should protect against 40 times the federal minimum wage rate

08/17/17 Payroll Workers Compensation 2017.2.1 Verified 08/17/17 TBD XactPAY files are not being received by The Hartford

In some instances XactPAY files are not being received by The Hartford. If this occurs, try resending the file. If resending does not work, please contact The Hartford to have them manually key it.

08/07/17 Payroll Accruable Benefits 2017.2.1 Verified 08/09/17 TBD 'Use Enter key to move between fields' not working properly in the Accruable Benefits tab of employees

The "Use Enter key to move between fields" feature in the Setup > User Preferences dialog does not work properly in the Setup > Employees > Accruable Benefits tab. This works fine on all of the other tabs but on the Accruable Benefits tab, the program will move past the checkbox when you press the Enter button. It will save the changes if the focus is in any of the other fields in the grid. It will not tab through those other fields.

08/02/17 Payroll State Tax Forms 2017.2.1 Verified 09/18/17 TBD California DE-9 Form Summary Totals are incorrect

The form summary report is calculating the difference incorrectly for form CA DE-9 if you override a value in Edit Payroll Tax Forms.

08/02/17 Payroll Garnishment 2017.2.0 Verified 08/02/17 TBD Virginia Creditor Garnishment should use 40 times federal minimum wage in the calculation

Virginia Creditor Garnishment should take the lessor of 25% of disposable earnings or the amount the disposable earnings for that week exceed 40 times the federal minimum wage. Currently the system only checks against 30 times the federal minimum wage.

07/25/17 Payroll Tax Calculation 2017.2.1 Verified 08/09/17 TBD FICA tax calculation may be incorrect with OT hours and marking/unmarking Wage Exempt

In some cases, if employee was marked as Wage Exempt for FICA and since unmarked with an effective date at the beginning of the year, the catch-up of FICA does not occur if overtime hours are entered.

07/25/17 Payroll Check Layout 2017.2.0 Verified 07/25/17 TBD Accounting CS Payroll Check Layout: Tipped Wages Overtime Rate is Incorrect for the Payroll.Check.PayItem.OTRate variable

The Payroll.Check.PayItem.OTRate variable is pulling the wrong rate on payroll checks for Tipped Wages pay items.

07/06/17 Payroll Tax Calculation 2017.1.3 Verified 07/06/17 TBD PA Philadelphia tax is not populating when the Employee is a resident of Massachusetts

Philadelphia city tax does not calculate when there is a business location in Philadelphia, PA, MA business location, and the employee is a resident of MA.

06/28/17 Platform Security N/A NOTICE 06/28/17

NOTICE

Responding to questions regarding Petya ransomware

For users asking questions about this, here is the approved Thomson Reuters customer statement regarding Petya ransomware.

"Thomson Reuters takes the security of its global systems seriously. We are well aware of the latest, highly publicized, Petya ransomware attack that has impacted a number of organizations around the world, and our systems continue to function normally.

We are continually monitoring our systems to ensure the protection of our customers’ information and achieve consistent reliability of our products and services.

In the event customers experience any difficulties, they should contact their customer representative as usual.

06/27/17 Workpapers Workpapers 2017.1.3 Verified 06/27/17 TBD Email address is removed in FileCabinet CS when printing an Engagement Binder to FileCabinet CS from Workpapers CS

This will happen when the following actions occur:

1. You setup a client within Ultra Tax with an Email address and print the Prepare copy of the return to File Cabinet CS.

2. Create a new client within Workpapers CS with the same client ID as the Ultra Tax client.

3. Create a new binder and print it to File Cabinet.

After you print the binder to FileCabinet CS, the email address is now be blank.

06/16/17 Payroll Local Taxes 2017.1.3 Verified 06/16/17 TBD Ohio local taxes may not calculate correctly in certain situations

We have identified an issue with the Ohio local tax calculation when the following conditions are present on a client/employee:

Multiple work locations including one that isn't subject to local taxes and one that has a JEDD/JEDZ.

The employee resident address is subject to local with Nexus marked for courtesy withholding.

The employee has both the no-local tax work location and the JEDZ location active.

In this situation, taxes may not appear to calculate initially when hours/amounts are entered, but may start calculating again if the user overwrites the hours/amounts or adds hours to another column on the check. Our development is aware of the issue and is working to resolve it.

The error is occurring because while initial calculation is not appearing, overrides or additional hours/amounts trigger a recalculation that causes the tax to calculate. The user adding more information after this point can cause the tax to stop calculating again. This issue may repeat from calculating to not calculating each time a recalculation is triggered.

We have only observed this issue when all the conditions above are present. Please make sure you are continuing to test with the user if all the conditions are not being met.

TFS 1186435

06/15/17 Accounting Reports 2017.1.3 Verified 06/22/17 TBD Tax Code Adjustments not included in certain reports

Tax code adjustments are not included in the Tax Code Worksheet or the Tax Reconciliation Worksheet.

06/13/17 Platform Report Designer 2017.1.0 Verified 06/14/17 TBD Report Designer: Issue with 'If False, Print' logic within row conditional expressions

In the Report Designer when creating a row conditional expression if you set the first condition to 'if false, test next condition' and then set the next condition to 'if false, print' it will ignore the first condition and skip right to the next condition.

06/13/17 Payroll Check Calculation 2017.1.0 Verified 06/13/17 TBD Child support disposable income limit does not properly reflect when order is in arrear is inactive

If you have multiple child support deductions items setup on an employee and one is marked as inactive and in arrear the disposable income of the active child support deductions item is calculated incorrectly at 65% vs. 60%.

Workaround: Unmark the checkbox for ‘In Arrear’ when entering an inactive date for a child support deduction item. 

06/12/17 Payroll Datasharing 2017.1.3 Verified 06/12/17 TBD Datasharing of employee information between clients not functioning

Employees with the same SSN are not currently datasharing between clients. Changes made to one employee record are not causing changes to other employee records with the same SSN as intended. Our development team is working to resolve this issue.

Workaround: The option to transfer employee information between clients is still available by going to File > Transfer Client Information. That would transfer more than just the demographic changes made, but, would remove the need to re-enter all the information for an employee when creating a new record. For more information about this feature, see:

http://cs.thomsonreuters.com/ua/acct_pr/acs/cs_us_en/topics/transferclientinformationdialog.htm

06/12/17 Accounting Import 2017.1.3 Verified 06/12/17 TBD Quickbooks Online import error due to description length

Users can get an error stating "There is a problem access the SQL server, do you will wish to retry the action" when importing from Quickbooks Online. This is due to the length of a transaction description in Quickbooks, as Accounting CS limits those descriptions to 200 characters. Page breaks in descriptions can be misinterpreted by Accounting CS causing the program to see the descriptions as being longer than 200 characters. Our development team is reviewing the issue and hopes to resolve this on a future update.

Workaround: Remove either the page breaks or enough characters that the characters and the page breaks together are less than 200.

05/31/17 Payroll Liabilities 2017.1.2 Verified 05/31/17 TBD Due date for liabilities are not updated properly when changing an employee from agricultural to standard

Due date for liabilities are not updated properly when changing an employee from agricultural to standard.

05/09/17 Payroll Tax Calculation 2017.1.0 Verified 05/09/17 TBD Michigan courtesy withholding stops calculating after working in resident city in some situations

MI courtesy withholding stops calculating in some situations where an employee works in multiple cities with local tax including their resident city.

04/19/17 Workpapers PPC SMART 2017.1.0 Verified 04/19/17 TBD PPC SMART Practice Aids XML exception error when uploading documents

Uploading PPC SMART Practice Aids documents to Workpapers CS may produce an error.

Upload error: XML exception is an unexpected token

An application error occurred. Please contact the administrator with the following information:

Application Exception details:

System.Xml.XmlException: '>' is an unexpected token. The expected token is '='.

04/18/17 Accounts Payable Accounts Payable 2017.1.0 Verified 04/18/17 TBD Accounts Payable Check Printing error

The following error may occur if using Automatic Application for Accounts Payable in certain situations:

Preprocessing: An error occurred when creating AP checks from pending payments.

04/17/17 Payroll Payroll Check Calculation 2017.1.0 Verified 04/17/17 TBD Special Type Deduction items are not properly excluding certain amounts

Special type deduction items do not properly exclude amounts entered into non-taxable pay items in non-primary locations.

04/10/17 Payroll Reports 2017.1.0 Verified 04/12/17 TBD Workers Comp report not including excluded wages in the appropriate column

The Excluded Wages column of the Workers Compensation - Detailed report may not include wages marked exempt from workers compensation.

04/06/17 Payroll Data Entry 2017.1.0 Verified 04/10/17 TBD Convert hours to decimal is not working properly when entering negative hours

The 'Convert hours to decimal' feature is not converting the hours to decimals properly when the hours are negative amounts.

03/21/17 Workpapers Custom Excel Workpapers 2016.4.4 Verified 03/21/17 TBD Custom Excel Workpaper produces a blank worksheet if you select all Lead Sheet Codes

Using the Select All feature when creating a Custom Excel Workbook based on account groupings only works for the Account Classification grouping.

If you use select all when selecting any other account grouping type, the excel document never opens automatically as you would expect. When opened manually, the document is blank and the Properties tool in the Workpapers CS Add-in is grayed out.

Workaround: Right click, select all again a second time, and it will hold.

03/21/17 Accounting Spreadsheet Import 2016.4.3 Testing Fix 01/16/18 Pending Release Spreadsheet Import Chart of Accounts Tax Codes are not mapping correctly

In some circumstances, the Tax Codes are not being mapped correctly to what is setup in Setup - Firm Information - FirmTax Codes when importing a Chart of Accounts

03/18/17 Accounting Reports 2016.4.5 Verified 03/18/17 TBD Virtual Office Reports Hidden

If you currently have the Accounting CS icon and Workpapers CS icon on Virtual Office, and one person goes into Accounting CS and another goes into Workpapers CS, it may cause certain reports to not display in the Print Reports list.

03/16/17 Accounting Chart of Accounts 2016.4.5 Verified 03/24/17 TBD Segment Code filtering may not work as expected

Using a filter to retrieve a certain segment code or a group of codes may not work.

03/02/17 Workpapers PPC Integration 2016.4.4 Verified 04/07/17 TBD PPC Smart Practice Aids: Uploading documents with similar Workpaper References and gives error

When uploading documents from PPC's Smart Practice Aids to Workpapers with similar Workpaper References you get the following error:

"Attempting to add a tree item: Value already exists"

Workaround: Change the workpaper references in Smart Practice Aids prior to choosing "Create Smart Docs".

03/02/17 Workpapers PPC Integration 2016.4.4 Verified 04/07/17 TBD Replacing SMART placeholders with & in engagement name causes Rollforward error

Replacing SMART placeholders with a '&' (ampersand) in engagement name causes Rollforward error, error occurred while parsing EntityName. Line1, position 292

Workaround:  Rename engagement name in both programs to remove the '&' character.

03/01/17 Payroll Bank Reconciliation 2016.4.4 Verified 03/07/17 TBD Error opening Reconciled Impound Bank Accounts

An error occurs if a staff member attempts to enter Reconcile Impound Bank Accounts but does not have access to the FIRM client.

System.NullReferenceException:

Object reference not set to an instance of an object.

02/20/17 Payroll Reports 2016.4.3 Verified 02/20/17 TBD Cash Requirements and Deposits report incorrectly reports amounts entered as historical liabilities

For taxes that have both an employee and employer portion, when you generate liabilities as historical the amount is combined together and not kept separately. When running reports like the Cash Requirements and Deposits, this amount is displayed in full next to both the employee and the employer portion, instead of split out.

02/20/17 Accounting Consolidation 2016.4.3 Verified 02/20/17 TBD Consolidating budget amounts uses the first subsidiary's numbers

When consolidating clients including budget amounts, the budget amounts from the first subsidiary in the list will be used for the core master client accounts and all of the subsidiaries.

02/20/17 Workpapers Engagement Binders 2016.3.2 Verified 02/20/17 TBD Error when using the Replace - Selected Engagement Binder roll forward selection

You may see an error message when replacing Workpapers from selected engagement binder during the roll forward process that says "There was an error copying a workpaper. workpaper_name-Value already exists" or "There was an error copying a workpaper. workpaper_reference-Value already exists." As a workaround, change the roll forward setting to Exclude, and then manually re-add the workpaper in the new binder after the roll forward.

02/15/17 Payroll Remote Payroll 2016.4.4 Verified 03/10/17 TBD Pay rate changes in Remote Payroll may not update employees in multiple locations/departments

In some situations when retrieving payroll from the remote payroll portal, the program is not using an updated pay rate on the check. This appears to be an issue with linked pay items for employees that work in multiple locations/departments.

02/10/17 Payroll Remote Payroll 2016.4.3 Verified 02/10/17 TBD Remote Payroll: Salary - Hours Sensitive payroll items not marked to Auto-Pay are not being pushed correctly to the portal

Pay items that are setup on employees with method of "Salary - Hours Sensitive" and the Auto-pay option for "Standard Hours" is not marked are being pushed to the client's remote payroll portal as if the "Standard Hours" option was marked on them. This is causing the timesheet on the portal to auto-pay those pay items.

01/17/17 Accounting Report Designer 2016.4.1 Verified 01/17/17 TBD Report Designer: Print zeros option in Row Properties doesn't show all zero-amount rows, in some cases

With reports and statements, there are cases where marking the Print zeros checkbox option in the Row Properties design tools frame still doesn't allow zero balance rows to output.

01/16/17 Payroll Tax Forms 2016.4.1 Verified 01/16/17 TBD The program freezes and locks up when previewing a W-2 or W-3 and printing to FileCabinet at the same time

The program freezes and locks up when previewing a W-2 or W-3 and printing to FileCabinet at the same time. This is also happening on the 1095 forms.

01/12/17 Accounts Receivable Reports 2016.4.2 Verified 01/31/17 TBD Aging Schedule prints differently depending on 30 or 31 days in the month

When running the AP and AR Aging Schedules, transaction amounts are being placed in the incorrect columns in certain scenarios.

01/07/17 Payroll Edit Multiple Clients 2016.4.0 Verified 02/17/17 TBD Edit Multiple Clients: Changes made to the Deposit Schedule (Federal) and 943 Deposit Schedule options are not saving

In the Edit Multiple Clients wizard, Payroll Taxes tab, if you make a change to the 'Deposit Schedule (Federal)' or the '943 Deposit Schedule' options, the program does not save those changes.

You must currently modify each client individually.

01/04/17 Payroll Data Entry 2016.4.0 Verified 03/06/17 TBD Calculate Net to Gross may calculate a zero amount

The Net to Gross may not work when the employee is in many locations (e.g. more than five).

01/04/17 Platform General 2016.4.1 Verified 01/25/17 TBD Issue that preventing a user from entering in certain numbers or letters to bring up a client in Client ID fields

There can be an issue typing in a client ID in the dropdown list if someone is not an administrator and does not have staff access to whatever is the first client in the list.

11/23/16 Accounting Report Designer 2016.3.2 Verified 12/12/16 TBD Issue with the Variable in Report Designer if GL account number contains a dash or forward slash separator

Report designer variable issue with dashes in chart of accounts. Sometimes there may be an error and sometimes you may receive "This report contains no data". As a workaround, use a grouping code to pull in the specific account needed instead of referencing the specific account in the formula of the report/statement.

11/23/16 Payroll Tax Calculation 2016.3.0 Verified 11/29/16 TBD 401k employer contribution does not stop calculating after employee earns $265,000

The 401k employer contribution does not stop calculating after employee earns $265,000.

11/18/16 Payroll Accruable Benefits 2016.3.0 Verified 11/29/16 TBD Wrong next accrual date on accruable benefit if method is changed

In some situations the program is assigning the wrong next accrual date to employees when an accruable benefit item's accrual method is changed. This appears to only be an issue when changing the new accrual method to be Anniversary.

There are two workarounds that will force the system to set the next accrual date to the proper value.

Workaround 1: Choose Setup > Accruable Benefits screen and change both the Accrual Method AND the Balance Reset Date.

Workaround 2:  After the accrual method has been changed on the accruable benefit item, edit the employee and change ANY setting on the accruable benefit item (such as enter an Adjustment or modify the employee's hire date).  Save the change.  Edit the employee and change the settings back to what they should be.  This will force the program to refresh and pick up the proper next accrual date.

11/17/16 Accounting Reports 2016.3.2 Verified 01/05/17 TBD Reports - Tax Reconciliation Worksheet repeating data

The Tax Reconciliation Worksheet report may repeat all rows multiple times when printing the report. This is occurring on both the Detailed and Summary versions of the report.

09/15/16 Payroll Report Designer 2016.2.2 Verified 09/15/16 TBD Report Designer: Voided checks causing the company expenses to print zeros in certain situations

If a filter is set when printing a payroll report such as the Payroll Journal - Detailed to include both voided and printed checks it is causing the company expenses to print zeroes.

06/28/16 Payroll Tax Calculation 2016.1.4 Verified 06/28/16 TBD Caneyville Kentucky tax not calculating

Caneyville Kentucky tax is not calculating as expected.

03/28/16 Accounting Integration 2017.2.2 NOTICE 08/25/17

NOTICE

Integration between UltraTax CS 2010 and Accounting CS

Users may experience integration failures between UltraTax CS 2010 and Accounting CS. Currently, there is no work around to accomplish integration. Data from Accounting CS will need to be manually added to UltraTax CS 2010 if failures occur. This is not effecting any other years of UltraTax CS.

Internal notes


future

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