Accounting CS / Workpapers CS: Alerts and notices

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Reported Date Service Category Reported Version Status Modified Date Fixed Version Synopsis
12/01/20 Payroll Tax Forms N/A Notice 12/01/20 N/A 2020 Federal Forms 940/943/944/945 and State Annual Forms

The 2020 Forms 940/943/944 and 945, as well as several 2020 state annual forms, will be available in an application update that is tentatively scheduled to be released on December 21, 2020.

Note: For tax year 2020, Virgin Islands is the only applicable credit reduction state that is reportable on Form 940 Schedule A.

12/01/20 Payroll Tax Forms N/A Notice 12/01/20 N/A 2020 Federal Forms 1094-C and 1095-C

The 2020 federal Forms 1094-C (Transmittal of Employer-Provided Health Insurance Offer and Coverage Information Returns) and 1095-C (Employer-Provided Health Insurance Offer and Coverage) will be available in an application update that is tentatively scheduled to be released on December 21, 2020.

Note: The internet files for federal Forms 1094-C and 1095-C will be updated on a future release that is tentatively scheduled for January 7, 2021. The 1094-C/1095-C internet files for California and Rhode Island will also be released at that time.

12/01/20 Payroll Tax Forms N/A Notice 12/01/20 N/A 2020 Forms W-2 Copy A and W-3 Facsimile Copies

The 2020 Forms W-2 Copy A and W-3 facsimile copies will be available in an application update that is tentatively scheduled to be released on December 21, 2020

12/01/20 Payroll Tax Forms N/A Notice 12/01/20 N/A 2020 Form 1099 (including 1099-NEC) Internet Files

The internet files for the various 2020 federal 1099 forms, including Form 1099-NEC, as well as the state versions of the files for several states, will be available in an application update that is tentatively scheduled to be released on December 21, 2020.

12/01/20 Payroll Tax Forms N/A Notice 12/01/20 N/A 2020 Form 94x e-filing

The IRS has indicated that Form 94x e-filing will be open for production in January 2021, but they have not yet set an exact date. Using the application release tentatively scheduled for December 21, 2020, you will be able to process and transmit 94x returns starting on January 1, 2021. The returns will be held until e-filing is open for production with the IRS.

12/01/20 Payroll Tax Form 2020.3.0 Open 12/01/20 TBD Vendor not showing on 1099 NEC

Some users are not able to see vendors on the 1099-NEC form. A workaround is to enter a $0 check with 1099 Item 1099-NEC (1) Included from Enter Transactions and it will add the vendor to the form.

12/01/20 Payroll Tax Forms 2020.3.1 Notice 12/01/20 TBD Clients that only have independent contractors that receive 1099-NEC do not show up in Actions > Process Payroll Tax Forms

Some users are unable to see clients that only have independent contractors that receive 1099-NEC when they are in Actions < Process Payroll Tax forms and filtering by form 1099-NEC. Two workarounds available are to either create a blank 1099-NEC Vendor and then you will see in Actions < Process PAyroll Tax Forms. Or instead you can process via Edit Payroll Tax Forms.

11/11/20 Accounting QuickBooks 2020.3.2 Fixed 11/11/20 2020.3.3 Error Importing data from QuickBooks or QuickBooks Online that includes 1099 transactions

There is an issue when importing data from QuickBooks or QuickBooks Online that includes 1099 transactions. QuickBooks is still using 1099-MISC in scenarios that should be using 1099-NEC. Accounting CS is now expecting and enforcing the use of 1099-NEC in these scenarios. We are working on a fix for a future update to include special handling for this situation.

11/09/20 Payroll Enter Transactions 2020.3.2 Fixed 11/09/20 2020.3.3 Enter transactions and Enter Batch Payroll checks crash for PA Clients

We are currently investigating an issue that is preventing some people from entering in payroll checks on PA Clients. Causing error 'Object Reference not set to an instance of an object'.


If you need to get payroll checks out before we are able to release an update that addresses this issue, the following steps can be done.

1. Go to Setup > Employees.

2. For any employee that works in PA but lives outside of PA, click Edit.

3. On the Payroll Taxes tab, mark the Wage Exempt checkbox next to each Pennsylvania EIT tax item.

4. Click Enter to save employee.

5. Enter and print the payroll checks for the employee(s).

After an update is released to address the issue, you will want to unmark the Wage Exempt checkbox and enter the desired effective date. This will correct the taxable wages on the employee. On the next check, you will want to make up the difference of the Pennsylvania EIT tax that was not withheld on the prior check(s).

10/08/20 Payroll Compliance Tax Calculation 2020.2.6 Verified 10/08/20 TBD Deferred Employee FICA-SS is calculating for pay items that are exempt for FICA-SS and subject to Federal Withholding on checks when it should not be withheld

If a pay item is exempt to FICA-SS but subject to Federal Withholding and an employee has the “Defer withholding of FICA-SS to the end of 2020” checkbox marked Social Security is still calculated for that item and input into the deferred FICA-SS on the check.

Workaround: Override the taxable wages using Edit > Adjust Taxable Wages, and override the tax on the checks.

12/01/20 Platform CS Connect 2020.4.0 Notice 12/01/20 2020.4.0 Release of v. 2020.4.0 update of Accounting CS

The v. 2020.4.0 update of Accounting CS is tentatively scheduled for release on Monday, December 21st for Desktop users. It will be applied to Virtual Office the night of Sunday, December 20th.

09/29/20 Payroll Tax Calculation 2020.2.6 Verified 09/29/20 TBD "Defer withholding of FICA-SS to the end of 2020" option may not exclude tax exempt pay items from the calculation

"Defer withholding of FICA-SS to the end of 2020" option available on employees may not exclude tax exempt pay items from the calculation of the deferred amount. The amount for a pay item that is setup to be tax exempt from FICA-SS, FICA-Medicare, and FUTA may still be included in the calculation of the deferred FICA-SS amount. The current workaround is to override the deferred FICA-SS amount on the employee's check.

08/31/20 Platform Idea Incubator N/A Notice 08/31/20 N/A Idea Incubator will not work properly when launched from inside program

Due to ACS using IE as default browser (and Idea Incubator not being IE Compatible) users will face issue preventing them from comment or vote on ideas when launched through ACS. As a workaround they can still navigate to the Idea Incubator through their Google Chrome browser.

08/28/20 Payroll State Tax Forms 2020.2.4 Notice 08/28/20 N/A Indiana WH-1 Electronic Files

The Indiana Department of Revenue (DOR) is getting ready to launch Rollout 2 of Project NestDOR on September 8, 2020. Because of this Accounting CS will hold all Indiana returns sent to us and begin transmitting them to the Indiana DOR once their system is ready.

08/20/20 Platform All N/A Notice 08/20/20 N/A Ideas Community posts will not be migrated to Idea Incubator

Due to the format changes between the Ideas Community and Idea Incubator platforms, most of the Ideas Community ideas were not migrated to the Idea Incubator. Generally speaking, most products brought over the top 10 ideas from their respective Ideas Community. Outside of that, ideas submitted under the Ideas Communities have been archived for the Product Team to review as needed.

As part of our stronger focus on our customers, your input and expectation for implementation, the Idea Incubator will do a better job of letting you know when we are not able to implement a submission and help us collectively to select and prioritize the best submissions for implementation moving forward.

As of Friday, August 21st, ideas submitted under the Ideas Community will no longer be available for public viewing. We apologize for any inconvenience and encourage you to share anything that you feel is missing on the Idea Incubator as a result of the migration.

08/10/20 Payroll Tax Calculation N/A Notice 08/10/20 N/A President Trump’s Executive Order

Thomson Reuters is aware of the recent executive order, issued by President Trump on August 8, 2020. The order defers payroll tax obligations to the end of 2020 in response to the ongoing COVID-19 pandemic. We are currently evaluating the order and are waiting for further guidance to be issued from the Department of the Treasury.

For the most up-to-date information on all COVID-19 changes made to Accounting CS, please see Accounting CS Coronavirus response – updates and resources.

08/06/20 Payroll Enter Batch 2020.2.2 Verified 08/06/20 TBD Client Access users receive an error when entering a batch payroll in some situations

Client Access users setup for Payroll with Setup and Time Entry only marked may receive an error when attempting to save a payroll through Enter Batch. One situation we have seen this occur is if the client selects DNP on some employees and suspends the batch. After pulling up the suspended batch and trying to save the error occurs.

ERROR: System.Data.DeletedRowInaccessibleException: Deleted row information cannot be accessed through the row.

at System.Data.DataRow.GetDefaultRecord()

at System.Data.DataRow.get_Item(String columnName)

at CS.Accounting.Business.CheckEntry.BatchPayrollCreatorCore.CreateClientAccessNotification()

at CS.Accounting.Business.CheckEntry.BatchPayrollCreatorCore.SaveData(ReasonForSave reason, Nullable`1 clientCheckBook)

at CS.Accounting.PresentationModel.CheckEntry.CheckPayrollProcess.BatchPayrollCreator.SaveAndResetBatchPayroll(ReasonForSave reason)

at CS.Accounting.PresentationModel.CheckEntry.CheckPayrollProcess.BatchPayrollCreator.ManageSave()

at CS.Accounting.PresentationModel.CheckEntry.CheckPayrollProcess.BatchPayrollCreator.ViewEnterButtonClickedHandler(Object sender, EventArgs e)

07/29/20 Platform Virtual Office/Right Networks All Notice 07/29/20 Notice Changes with Right Networks

You may have recently received an email from Right Networks about discontinuing the Thomson channel. We have spoken with Right Networks and the message was sent in error. Right Networks will still work through Virtual Office after 09/01/2020. The change that is happening is how you are being billed for Right Networks access. Instead of being billed for the service through Thomson Reuters, you will be invoiced directly from Right Networks. We are still working on the specifics, so please refer back to this notice periodically. You could also contact Right Networks to work out the specifics about your account.

07/24/20 Platform Idea Incubator ALL Notice 07/24/20 N/A Certificate Error when Logging into the Idea Incubator

We are receiving reports of the following error when signing into the Idea Incubator:

Single Sign on Failure: SAML response missing X.509 Certificate

To correct this issue, please use the following link for the Idea Incubator: You can also refresh the page, but you may need to enter your credentials again.

07/14/20 Payroll Time Rack 2020.1.4 Verified 07/14/20 TBD Time-based accruable benefits are no longer pushing changes to Time Rack

Time-based accruable benefits (i.e. - Per month, Per quarter, Per calendar year, or Anniversary) are no longer pushing changes to Time Rack. The changes are also not being pushed when a balance reset occurs and the employee's beginning balances are updated.


Make a minor change to the employee(s) or print payroll checks to get the updated balances to flow over to Time Rack.

05/26/20 Platform QB Import/Export 2020.1.4 FYI 05/26/20 2020.1.4 Update to QuickBooks with v. 2020.1.4

With the v. 2020.1.4 update we have made some fixes for the integration with QuickBooks.

The following client-specific scripts should NO longer be used. 

  • Delete QuickBooks Account Mappings For Unexpected Number of Account Rows Error
  • Delete QuickBooks Accounts Causing Bidirectional Error
Specifically, we have fixed some mapping issues and we also made the 'Clear Mapping' button behavior more robust, like what that first script was doing. So if an error occurs that requires the Chart of Accounts mappings to be cleared, the buttons on the mapping pages should suffice. Also, we added the 'Clear Mapping' button into the QuickBooks Online Export process, which did not have the button before. Because we have the button for both directions now, the QBO Import option to clear mappings is specific to import only, and the QBO Export option to clear mappings is specific to export only. If there is a time where the mappings need to be cleared in both directions to truly start fresh, just make sure to use both buttons – the one within the import process and the one within the export process.
05/01/20 Payroll Employee Self-Service 2019.4.6 Verified 05/01/20 TBD Error may occur when importing W-4 changes with a batch of payroll checks

An error may occur when importing a batch of payroll if an edit is made to an employee to use the "Use 2020 (or newer)" W-4 checkbox.

Workaround: Go to Setup > Employees first and accept the W-4 changes before importing the batch into Enter Batch Payroll.


Invalid employee W4 data.

Exception Properties:

ParamName: null

Stack Trace:

at CreativeSolutions.Sbpr.CalculationEngine.PayrollTaxItemManager.FederalW4Processing(CsiCalculationItem calcObj, DataRow eW4Row)

at CreativeSolutions.Sbpr.CalculationEngine.PayrollTaxItemManager.InitializeCalcObjectWithTaxItemData(DataRow dr, DataRow clientTaxItemRow, DataRow employeeRow, Int32 workLocation, DataRow pbtxRow)

at CreativeSolutions.Sbpr.CalculationEngine.PayrollTaxItemManager.SetupTaxCalculationObjects()

at CreativeSolutions.Sbpr.CalculationEngine.PayrollCheckManager.CreatePayrollCheck(CreatePayrollCheckParams createPayrollCheckParams)

05/01/20 Payroll State Tax Forms 2020.1.2 Notice 05/01/20 TBD Electronic filing option for Jackson, MI JW-3 form

The city of Jackson, MI will be requiring electronic filing of the JW-3 form; however, they are accepting paper copies of the form this year. The electronic filing capability will be added to the program on a future update.

05/01/20 Payroll Electronic Filing 2019.4.2 Verified 05/01/20 TBD 'Object reference not set to an instance of an object' error when electronically processing a 943/94x

The error can occur if there is an override on the form to make it a final return. If this is not a final return, remove the override. If this is a final return, fill in the Final Statement information found in Setup > Clients > Payroll Taxes > 94x Additional Information.


Object reference not set to an instance of an object.


Stack Trace:

at System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)

at System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)

at System.Windows.Forms.WindowsFormsSynchronizationContext.Send(SendOrPostCallback d, Object state)

at CreativeSolutions.Sbpr.TaxProcessing.Print.CfoSynchronizationContextManager.Invoke(Action action)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintForms.PrintClientForms(PrintFormsClientModel printFormsClientModel, FormPrintingContext formPrintingContext, DataSet employeeAmountDataSet)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintForms.PrintThread(FormPrintingContext formPrintingContext)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintForms.<>c__DisplayClass1_1. b__6(ReportProgress reportProgress)

at CreativeSolutions.Common.Controls.ThreadTools.<>c__DisplayClass2_0. b__1(Object )

at CreativeSolutions.Common.Controls.ThreadTools.CallWithModalBusyIndicator(Action`1 operation, Action cancel, Form owner, Int32 initialDelay, String busyStatusMessage)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintForms.DoPrintOrPreview(FormPrintingContext formPrintingContext, IDialogPrompter dialogPrompter, Action refreshProcessedStatus)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintFormsPresenter.view_PrintOrPreviewClicked(Object sender, PrintOrPreviewFormsClickedEventArgs e)

at System.EventHandler`1.Invoke(Object sender, TEventArgs e)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintFormsView.printButton_Click(Object sender, EventArgs e)

at System.Windows.Forms.Control.OnClick(EventArgs e)

at System.Windows.Forms.Button.OnClick(EventArgs e)

at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)

at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)

at System.Windows.Forms.Control.WndProc(Message& m)

at System.Windows.Forms.ButtonBase.WndProc(Message& m)

at System.Windows.Forms.Button.WndProc(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

04/23/20 Payroll Tax Calculation 2019.4.0 Verified 04/23/20 TBD Employer FLI (DC, MA & WA) Tax calculations are incorrect in certain situations

When the "Do not combine state unemployment" checkbox is unmarked in Setup > Clients > Payroll Taxes tab and the client has business locations in multiple states with primary location in Massachusetts, Washington D.C. or Washington the wages in the other location are not currently included in subject wages or gross subject wages for the primary locations Employer FLI.

04/10/20 Payroll Payroll Tax Forms N/A Notice 04/10/20 NOTICE Form 7200

There are no plans to add this form into the system currently, but development would like us to track the amount of firms asking for it. Please add firms requesting this form to ADO 1792151

03/23/20 Payroll Payroll N/A Notice 05/01/20 NOTICE The Families First Coronavirus Response Act

The U.S. Treasury, IRS, and U.S. Dept of Labor has communicated guidance on the Families First Coronavirus Response Act, which provides Coronavirus-related paid leave for workers and tax credits for small and midsize businesses to recover Coronavirus-related leave costs. For more specific information about this Act, refer to the March 20, 2020 IRS IR-2020-57 News Release.

03/26/20 Payroll Payroll Items 2019.3.4 Verified 03/26/20 TBD Special type 401k deduction items going over the limit in certain situations

When multiple special type 401k deductions items are used if one is no longer marked as active or has a YTD amount with a rate set to zero the annual limit is not being observed on the combined deduction total.

03/23/20 All All ALL Verified 03/23/20 N/A Communication & Posting Delay
We are currently experiencing delays with emails and email notifications being sent for CS Professional Suite, Onvio and GoFileRoom AdvanceFlow (including creation of portals, posting documents to portals, and eSigantures). You may see a delay of 4 hours receiving backlogged notifications. We are diligently investigating the issue to have it resolved as quickly as possible.
03/16/20 Platform Authentication ALL In Progress 03/16/20 In Progress "An Error occurred with your request. Please try again" message when resetting your password
We have identified an issue where resetting your password through the CS Professional Suite software results in the error message "An Error occurred with your request. Please try again". We are working on getting an update pushed out to fix this issue. In the meantime, if you come across this issue, please follow the steps under the section "Updating your Thomson Reuters ID password" in the following Help & How To Center article Password Reset
01/20/20 Payroll Tax Forms 2019.4.0 Notice 01/20/20 TBD Form 1099-NEC information

Effective in 2020, the IRS requires that non-employee compensation be reported on the new Form 1099-NEC instead of on Form 1099-MISC. Accordingly, we are taking actions to provide support for the new Form 1099-NEC.

  • We will release Form 1099-NEC in a future update. Currently, the IRS has published only a draft version of the form.
  • You can now select 1099-NEC in the Form Selection grid in the 1099 Properties tab of the Setup > Vendors screen for a vendor that is specified as a 1099 Recipient.
  • You can now select Form 1099-NEC as the 1099 type in the Actions > Enter Transactions screen when you enter a check for a vendor that is specified as a 1099 Recipient.
  • Transactions for independent contractor employees dated on or after January 1, 2020, will automatically be reported to the appropriate boxes on Form 1099-NEC rather than on Form 1099-MISC.

This information is copied directly from the User Bulletin for version 2019.4.0

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