On the Web [Help menu]

Alerts and notices

Important reminder!

Product support for Engagement CS is ending on September 30, 2020. See Engagement CS license expiration 2020 - frequently asked questions for more information.

Licenses for Payroll CS, Trial Balance CS, and Write-Up CS permanently expired on March 1, 2017.

Some processes documented in the Help & How-To Center are no longer applicable, due to the discontinuation of Creative Solutions Accounting.

Using your internet browser, you can connect to the CS website directly from the CSA main window.

Choose On the Web from the CSA Help menu.

See also: Getting help

Special information

The following commands are available from the Help > On the Web menu:

  • CS Professional Suite Home Page. Points your internet browser to our website at CS.ThomsonReuters.com to view or link to general information, product demos, lists of training, system requirements for the CS Professional Suite products, the subscription page for Email Communication, and more.
  • Forms CS. Points your internet browser to the Forms CS website.
  • Checkpoint. Provides quick access Checkpoint for authoritative, web-based tax research services (for licensed users of Checkpoint).
  • IRS Home Page. Points your internet browser to the home page of the Internal Revenue Service website.
  • Social Security Administration Home Page. Points your internet browser to the home page of SSA website.
  • American Payroll Association State Links. Points your internet browser to the State, Local > Chapter Links page of the American Payroll Association website.
  • Adobe Reader. Points your internet browser to the main page of the Adobe website, where you can choose to download and install the latest version of Adobe Reader. To view or print the PDF guides for CSA, you should have the latest version of Adobe Reader installed on your computer. The Reader also enables you to search on keywords and to print individual pages, sections, or entire guides.
  • PPC Online Library. Enables existing subscribers to PPCnet online publications to access their online library via direct link from the Engagement CS workspace within CSA.
  • Capital Confirmation. Enables existing subscribers to access Capital Confirmation CONFIRM online services to perform secure online audit confirmations. This command is available from the Help menu in the Engagement CS workspace within CSA.

Note In addition to the commands listed above, the following commands are available from the Help > Additional Information menu in CSA.

  • General Support Information. Opens the Support page on our website. If prompted to provide your firm ID and zip code, you may locate your firm ID by looking on any statement, mailing label, or form regarding your CS Professional Suite software. The Support page includes links to many features, including Support hours, services for new users, and information about system requirements for CS Professional Suite applications, and much more.
  • Keyboard help.
  • Frequently Asked Questions.
  • Ask Support via E-mail. Points your web browser directly to a page in the CS website where you can create an email message to send to directly to staff of the CS Support department.

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