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Product support for the Creative Solutions Accounting platform ended on September 30, 2020.
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Use the Reverse Transactions dialog to reverse payroll and vendor direct deposit transactions that have already been processed by a bank or by InterceptEFT. If you discover that a processed direct deposit transaction contains an error, you can reverse the transaction and transmit a corrected one using this dialog.
Disclaimer: InterceptEFT is an unaffiliated third party that some of our customers have engaged to provide direct deposit, tax payments, ACH processing, or credit card merchant services.
From the CSA main window, choose Utilities > Direct Deposit and then choose File > Maintain ACH Files from the Maintain Electronic Transaction Files dialog. In the Maintain ACH Files dialog, choose File > Reverse Transactions when you have a single ACH file selected in the right-hand (selected) pane.
Note that there may be a delay between the time you transmit a reversed transaction, and the time the problem is corrected on the account(s). Also, you can reverse a transaction multiple times. Each time you reverse the same transaction, the application will create a new file and save all previous reversal files rather than overwriting the original.
Note: You cannot reverse tax transactions (because of the addenda record), transactions with zero amounts, or reversed transactions.
Before attempting to transmit reverse transaction, check with your bank to make sure that they allow reversals.
If you reverse a transaction, printed checks and/or employee earnings still need to be adjusted.
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Related topics
You can view or print the Payroll CS Guide to Handling Direct Deposit (PDF) for information on how to transmit ACH files either through direct transmission to InterceptEFT or through individual banks.
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