Troubleshooting the Workpapers print driver

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Use the following information to troubleshoot any situations you encounter while using the Workpapers CS Print Driver. This applies to either with the Workpapers CS standalone application, or Accounting CS.

Note: If you are using the Workpapers CS standalone application (the product icon is a green square with a white piece of paper on it), replace the words "Accounting CS" with "Workpapers CS" below.

Delete pending documents

If there are any pending documents waiting to be printed, try deleting them.

  1. Choose Start > Control Panel > Devices and Printers.
  2. Double-click on the Workpapers CS printer to open it.
  3. Delete any items that are listed.
  4. If the items cannot be deleted, use these steps:
    1. Choose Start > Run, enter cmd and then click OK.
    2. When Command Prompt opens, type "Net Stop Spooler" without the quotes and press Enter.
    3. Wait for the spooler to stop, and then type "Net Start Spooler" and press Enter.
  5. Go back to Devices and Printers and verify that the items are now removed from the Workpapers CS printer.
  6. Reinstall the Workpapers print driver (see below).

Reinstall the Workpapers print driver

  1. Navigate to C:\Program Files (x86)\Creative Solutions\Accounting CS\Print Driver and run the ACSPrintDriverUninstall.exe file.
  2. When the uninstall finishes, you can verify that the Workpapers print driver is uninstalled by going to Start > Control Panel > Devices and Printers. Workpapers CS should no longer be listed.
  3. Navigate to C:\Program Files (x86)\Creative Solutions\Accounting CS\Print Driver and run the ACSPrintDriverInstall.exe file.

Verify the Workpapers service is started

Workpapers CS also includes a print service. Verify it is running by using these steps:

  1. Choose Start > Control Panel > Administrative Tools > Services.
  2. Click the Name column to sort the list, and then find "Workpapers CS Print Service"
  3. Verify that the Status is Started (Running in Windows 10) and the Startup Type is Automatic.
    1. You can change either of these settings by right clicking.

Completely uninstall the Workpapers print driver

  1. Uninstall the Workpapers CS Print Driver again, but do not install it yet.
  2. Delete or rename the following files:
    1. wpdrv.bud, wpdrv.dll, and wpdrv.gpd from C:\Windows\System32\spool\drivers\W32X86\3 or C:\Windows\System32\spool\drivers\x64\3
    2. wpntprt.dll and wpntprt.pdb from C:\Windows\System32\spool\prtprocs\W32X86 or C:\Windows\System32\spool\prtprocs\x64
    3. wpsvc.exe and wppurge.exe from C:\Windows
  3. Install the Workpapers CS Print Driver (see above).

Check permissions

See Permissions guidelines for the CS Professional Suite and Terminal Server Best Practices for CS Professional Suite applications to make sure the appropriate permissions are set at both the server and workstation.

Note: The applicable permissions information is listed under FileCabinet CS. These are the exact same permissions needed for the Workpapers Print Driver. Replace "FileCabinet CS" with "Workpapers CS" as needed.

Internal notes


Continued: Verify the workpapers service is started

RARE: The service is pointing to the incorrect executable.

  1. Right-click on the Workpapers CS Print Service and choose Properties.
  2. Verify that the Path to executable field says "C:\windows\wpsvc.exe"
  3. If the path is wrong, you will need to modify the registry key.
  4. Choose Start > Run and then type in "regedit" without the quotes and press OK. 
  5. It is important to make a registry backup before continuing with the next two steps!!
  6. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\WPCSvc\Parameters.
  7. Change the Data value for the ServiceDll item.

VO/SaaS Users

Every time a VO or SaaS user logs in, they are randomly assigned a server. Use these steps to see if the problem is server-specific.

  1. In the System Tray, right-click the Citrix Receiver icon and choose About.
  2. Under Advanced, click the Connection Center link.
  3. Write down the server name the user is connected to (formatted similar to EG-NASCSI-A250).
  4. Log out and log back in.
  5. If the problem does NOT persist, contact the Systems or Web Services CF - the problem is server specific at this point.

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