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Change to CS Support service hours

Our Support department is closed on Friday, April 28th for a company event. However, limited Workpapers CS phone support is available on that date from 9 AM - 5 PM ET.

This topic compiles important information related to your software, such as the status of known issues, recently corrected problems, and answers to common questions.

Related topics

IRS Newswire and Security Summit alerts

User bulletins

Contacting our Support team

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Reported Date Service Category Reported Version Status Modified Date Fixed Version Synopsis
10/25/17 Platform All 2016 Notice 11/20/17 Notice Action required - update your CS Professional Suite license PIN

New for 2017, the license PIN you use for your CS Professional Suite applications cannot match your firm's ZIP code. If your license PIN matches your ZIP code, your firm's designated Licensee or Delegate must update it to a secure PIN. For details, see Managing your license PIN.

This update is required before you can successfully download and install the appropriate licenses to your programs. If you have received a "Firm ID and PIN do not match our records" error message, contact your firm's licensee to obtain the correct PIN. For addtional details about this error message, see License download failed: firm ID and PIN do not match our records.

11/17/17 Platform All All Open 11/17/17 N/A License PIN not saving / firm ID and PIN do not match

Communication was sent to firms in October explaining that they must update and/or verify their license PIN, as the PIN is no longer allowed to match the ZIP code. If a firm receives the CS Connect error that the firm ID and PIN do not match our records, they need to verify their PIN on the My Account page.

There have been reports of license PINs appearing to revert to the ZIP code after being updated. A fix for this issue was released 11.19.17. If a firm reports a "Firm ID and PIN do match our records" message in CS Connect, follow the instructions in the internal note of Troubleshooting license PIN update errors.

After troubleshooting, if the PIN is reverting to the firm ZIP code after updating it on our work with your departments CF to resolve the issue.

11/17/17 Payroll Tax Calculation 2017.3.2 Verified 11/17/17 TBD Colorado Denver OPT tax is overwithholding in some circumstances

Currently the calculation in the system looks at how much was deducted that month. If you have weekly checks and then do a quarterly check it will still calculate because it doesn't look at how much was deductioned previously, only for that month.

11/17/17 Payroll 1099 2017.3.2 Verified 11/17/17 TBD Oregon 1099 Internet File requirements have been updated

Oregon has updated their requirements to state that if either the client or vendor has an Oregon address, then they need to be included in the state 1099 file. So now when determining which 1099s to include in the Oregon file, both the client and vendor address need to be checked, and if either or both is in Oregon, that 1099 needs to go into the state file.

This applies to all OR 1099 files: 1099-MISC, 1099-G, 1099-R, and W-2G.

11/17/17 Payroll State Tax Forms 2017.3.2 Verified 11/17/17 TBD New York NYS 45 rejection - Date must equal date embedded in IP Timestamp

RequestedPaymentDate: ErrorMessage Payment Date for Late Payments- Date must equal the date embedded in IP Timestamp.

The payment effective date gets forwarded to the next day automatically.

11/13/17 Payroll Spreadsheet Import 2017.3.2 Verified 11/15/17 TBD Spreadsheet Import (Transactions): Import is missing 1099 form/box assignments on Payment distributions

Spreadsheet import of transactions does not import 1099 form box to distributions on payment type transactions

11/10/17 Payroll State Tax Forms 2017.3.2 Verified 11/15/17 TBD DC: FR-900Q Internet file amounts need decimal

Amount fields in the D.C. FR-900Q internet file currently do not print the decimal point and that could cause a rejection.

11/03/17 Workpapers Tax Export 2017.3.2 Open 11/14/17 TBD Exporting to CCH ProSystem FX with units greater than 10 importing as $0

Exporting to CCH ProSystem FX with units greater than 10 importing as $0

10/18/17 Payroll Tax Calculation 2017.3.1 Verified 11/14/17 TBD Missouri state w/h shows taxable wages when local Kansas City MO local withholdings exist

An employee that is a resident of MO, but works in KS and is marked to only withhold work location taxes may still calculate MO SIT subject wages.

11/10/17 Payroll Tax Calculation 2017.3.2 Verified 11/10/17 TBD Employer Medicare doesn't calculated correctly if the Employee Medicare has an override on a previous check

If you override the Employee Medicare amount on a check but leave the Employer Medicare alone, the next check will still try to catch up for both taxes instead of only the employee side.

11/03/17 Accounting Tax Export 2017.3.2 Verified 11/09/17 TBD ProSystem fx tax export file not creating correct file with tax code units

If you have a client with tax code units greater than 10 assigned to accounts the ProSystem FX tax export file may not be created with the correct number of 0’s within the file.

11/07/17 Accounting Bank Rec Adjustment 2017.3.2 Testing Fix 11/14/17 Pending Release An error is produced when editing a description for an Adjustment type Bank Rec Adjustment

You will receive an error if you edit the description on a bank rec adjustment within Enter Transactions. The error is: Unable to update the data value: Exception has been thrown by the target of an invocation.

11/07/17 Payroll SwipeClock 2017.3.2 Verified 11/07/17 TBD SwipeClock Integration Preference is not visible in some situations within Firm Preferences

In the Setup > Firm Information > Firm screen, Preferences tab, the new SwipeClock preferencess are not visible on screen if the computer is setup to use 125% or 150% text size or if you are using a custom DPI setting. In both of these situations the new SwipeClock preferences move over to the right-hand side of the Firm Preferences tab and you can only see part of the control (the ellipsis button is completely hidden).

11/07/17 Payroll State Tax Forms 2017.3.2 Verified 11/07/17 TBD Maine UC-1 Internet file is including a rate for reimburseable employers

The ME UC-1 Internet file is including a rate for direct reimbursable employers and it shouldn't be. The rate does not generate in Edit Payroll Tax forms, but it does within the Internet File.

11/07/17 Accounts Payable Accounts Payable 2017.3.2 Verified 11/07/17 TBD Unable to Apply negative payables properly in the Manage Payments screen

Currently, if there is a negative payable included in an application group, you are unable to apply it properly in the Manage Payments screen. As a workaround, when negative payables are used, you will need to choose Pay (creating a new AP check/payment), instead of Apply (using an existing AP check/payment).

11/07/17 Payroll Time Rack 2017.3.2 Verified 11/07/17 TBD Rejecting an employee pay rate change from Time Rack is not working

If you chose to reject an employee pay rate change when importing from Time Rack in Enter Batch Payroll the system does not honor that selection and will still bring the rate change in.

11/07/17 Accounting QuickBooks Online 2017.3.2 Verified 11/07/17 TBD Importing transactions with a zero dollar amount from QuickBooks Online will not import

Transactions that have a zero amount will not import into Accounting CS from QuickBooks Online. These should import as they do from QuickBooks Desktop versions.

11/02/17 Platform All N/A Notice 11/02/17 N/A Change to using the EMS Migration support tool

With the November 2, 2017, Onvio release you must now use Chrome with the SwitchySharp plug-in installed for access to any of the support tools.The EMS Migration support tool page will not load successfully without the plug-in installed or if you attempt to use an unsupported browser such as Internet Explorer. For details about the EMS Migration support tool, see Internal: Using the EMS Migration Support tool.

For SwitchySharp installation instructions, see Onvio Tools SwitchySharp rules. You will need to complete the installation, configuration, and enable proxy steps found on this page for proper setup of the SwitchySharp plug-in.

Note: During the configuration process you will need to create some new rules for SwitchySharp. Before creating new rules, after entering the Proxy Profile information you will need to click Save for the AWS Connectivity option to appear in the Proxy Profile drop-down menu.

10/31/17 Accounts Payable Print AP Checks 2017.3.2 Testing Fix 11/15/17 Pending Release Printing AP Checks from File > Print Checks does not utilize the 'Use due date as payment date' setting

In Actions > Manage Payments if you have the option marked to ‘Use due date as payment date’, the incorrect payment date displays when in File > Print Checks > Accounts Payable tab. It shows the parent row's date (which defaults to today's date) instead of using the expected due date.

Workaround: When using this option, print the AP checks from the Actions > Manage Payments screen.

10/31/17 Platform Report Designer 2017.3.2 Verified 11/03/17 TBD Report Designer: Merged cells are unmerged if you visit the Format Cells dialog and click OK

In the Report Designer if you select a merged cell, then visit the Format Cells dialog and click OK, the merged cell becomes unmerged.

11/01/17 Payroll Direct Deposit 2017.3.2 Testing Fix 11/01/17 Pending Release Cincinatti OH ACH file addenda records are not being properly formatted

Cincinnati OH has updated their ACH Credit specifications. The Tax Payment Type Code is now 011 and needs to be updated on the tax agent in the program.

11/01/17 Payroll State Tax Forms 2017.3.2 Testing Fix 11/01/17 Pending Release PA CapitalTax_LST Internet file is being rejected due to the first employee in the file being pushed to the far right

When creating internet file for CapitalTax LST Form, it pushes the first employee to the far right, and when uploading to the agency website, they are rejecting it because they cannot see that employee.

11/01/17 Payroll Tax Forms 2017.3.1 Verified 11/01/17 TBD Certain variables for the Corrected 1096 form are not printing on the form

When correcting certain information for the 1096 form the font size of some of the variables is currently too large to print on the form.

11/01/17 Payroll Tax Agents 2017.3.1 Testing Fix 11/01/17 Pending Release City of Montgomery Ohio tax agent name is spelled incorrectly

The City of Montgomery Ohio tax agent is incorrectly spelled as Montomery in the first line of the form filing address.

11/01/17 Payroll New Hire 2017.3.1 Testing Fix 11/01/17 Pending Release Missouri new hire file is dropping the leading zero from the employer EIN

When creating a new hire file for Missouri the preview and the file are dropping the leading zero from the employer EIN.

11/01/17 Payroll State Tax Forms 2017.3.2 Testing Fix 11/01/17 Pending Release Florida RT-6 form will try to adjust the liability to zero if the amount due with the form is $1 or less and show zero due on the filing instructions

If the FL RT-6 form has one dollar or less due the filing instructions will say zero due and it will try to make a liability adjustment to make the amount due zero.

The electronic with payment option is also currently showing zero for the payment and not the $1. Florida will accept it if it is $1, but if it is .99 cents or less it will continue to work how it is currently.

10/26/17 Accounting Change Fiscal Year End 2017.3.2 Testing Fix 11/15/17 Pending Release Error trying to save a client after changing the fiscal year end date

When changing the fiscal year end date for an existing client with transactions you may receive the following error after clicking the Enter button on the Accounting Information tab of the Setup / Clients dialog in certain cases.

Error: Cannot enter a write context while in state Failed.

Workaround: After setting the fiscal year to the desired end date and going through the mapping dialogs, set the current period end date to the last period of the newly set year. Then click Enter to save the client. After it has been saved, you can move the current period back to where it needs to be.

10/24/17 Payroll Compliance SwipeClock 2017.3.2 Testing Fix 11/15/17 Pending Release Cannot use numpad to enter the Accountant ID for SwipeClock

In the Setup > Firm Information > Firm > Preferences tab for the SwipeClock Partner Login Credentials dialog the system will not let you enter any numeric values in the Accountant ID field by using the numpad keys on your keyboard. It will only let you enter numbers via the numeric keys located across the top of your keyboard.

10/23/17 Payroll Enter Transactions 2017.3.1 Verified 10/25/17 TBD Enter Transactions (Payroll Checks): Tab between fields skips the Frequency field after typing employee selection

When entering a Payroll check in the Enter Transactions screen, if you type in the employee's ID/name to select an employee and then press the Tab key, it erroneously skips over the Frequency field (when that field is NOT set to skip in the Options dialog). If you click an employee from the drop-down list with your mouse, this issue doesn't happen.

10/19/17 Payroll Dashboard 2017.3.1 Fixed 10/24/17 2017.3.2 The Payroll Form and Filing Portlet should show 2017 W2 approval

The facsimile W-2s for 2017 are available now; however, the home page still shows approved for 2016 instead of approved for 2017.

10/17/17 Payroll State Tax Forms 2017.3.1 Fixed 10/24/17 2017.3.2 Chartiers LST not populating Keystone Form

The Chartiers Twp/Chartiers-Houston SD LST needs to be added to the Keystone Collections Group

10/16/17 Payroll State Tax Forms 2017.3.1 Fixed 10/24/17 2017.3.2 MN DEED-1D (MN SUTA) Q3 forms receives Int16 error when processing

An error may occur when processing the Minnesota MN DEED-1D form:


Value was either too large or too small for an Int16.

10/13/17 Payroll Tax Agent 2017.3.1 Verified 10/20/17 TBD Ohio tax agent - Village of Mount Eaton - Wrong address

The P.O. Box number will be changed from 227 to 287 so that the correct address is in Accounting CS for the OH Village of Mount Eaton tax agent.

10/11/17 Payroll Client Setup 2017.3.1 Verified 10/20/17 TBD Error accessing Client Payroll Taxes tab - "Deleted row information cannot be accessed through the row."

An error may occur when attempting to make changes to a client on various tabs in Setup > Clients before making attempting to access the Payroll Taxes tab.


Deleted row information cannot be accessed through the row.

10/02/17 Payroll Tax Rates 2017.3.1 Fixed 10/24/17 2017.3.2 Lebanon Ohio City Tax Credit

The Lebanon Ohio City tax credit will be updated from 1% to .5%

09/28/17 Payroll Tax Rates 2017.2.2 Fixed 10/20/17 2017.3.2 Payroll Taxes: Changes in Indiana County Taxes as of Oct 1, 2017

Some Indiana County Tax rated changed as of October 1, 2017

09/13/17 Payroll EFTPS 2017.2.2 Verified 10/20/17 TBD Fica-Med2 payment is not flowing to the EFTPS screen when printed

If you print a tax agent check by itself for the 941 or 943 tax agent for Fica-Med2 liability and that tax agent is setup for EFTPS it will not flow to the EFTPS screen. If you print the Fica-Med2 liability with another 941/943 liability like FICA-Med then it will flow to the EFTPS screen.

09/06/17 Payroll Tax Rates 2017.2.2 Notice 10/20/17


State of Maine Withholding Rate

Tax rates for Maine will be updated

10/03/17 Payroll Payroll Checks 2017.3.1 Fixed 10/24/17 2017.3.2 Error reversing payroll checks thru Edit Multiple Transactions of Value was either too large or too small for an Int16

Reversing payroll checks thru the Edit Multiple Transactions dialog may cause an error of ‘Value was either too large or too small for an Int16.’

The payroll checks will still reverse properly and the error message may be ignored for the time being.

10/17/17 Payroll Compliance State Tax Forms 2017.3.1 Verified 10/17/17 TBD Changes to File Format for Kentucky Form UI-3

The Kentucky Division of Unemployment Insurance has updated the Internet file format for Form UI-3 to include Employee Excess Wages information. Although the prior file format does not include this information, the state will continue to accept that format for 3rd quarter filing.

The file format in Accounting CS will be updated to include Employee Excess Wages information and that application update should be released in time for 4th quarter filing.

10/16/17 Payroll Compliance State Tax Forms 2017.3.1 Verified 10/16/17 TBD Cannot select Tax Preparer information for Virginia VEC FC 20

The Virginia VEC FC 20 form requires Tax Preparer information to be included. Currently, there is not an option in Accounting CS to select Tax Preparer information from the staff setup in program.

Workaround: The Tax Preparer information for the VEC FC 20 can be added to the form as an override in Actions > Edit Payroll Tax Forms.

10/16/17 Accounts Receivable Enter Invoices 2017.3.1 Fixed 10/24/17 2017.3.2 Error occurs when trying to remove/change a shipping item or delete an invoice with a shipping item

An error occurs if attempting to delete an invoice with a shipping item, or when trying to remove or change a shipping item on an existing invoice.

The error is:


Deleted row information cannot be accessed through the row.

Stack Trace:

at System.Data.DataRow.GetDefaultRecord()

at System.Data.DataRow.get_Item(String columnName)

at CreativeSolutions.Common.Models.DataRowWrapper.GetValueFromDataSource[T](DataRow dataSourceRow, String fieldName, T defaultValue, ParseType`1 parseDelegate)

at CreativeSolutions.Common.Models.DataRowWrapper.GetValue_Nullable[T](String fieldName, T defaultValue, FieldLocation fieldLocation, IDictionary`2 values, ParseType`1 parseDelegate)

at CS.Accounting.PresentationModel.AccountsReceivable.Invoice.Rapid.ARTransactionModel.get_ShippingAmount()

at CS.Accounting.PresentationModel.AccountsReceivable.Invoice.InvoiceScreenDefinition.TotalTransactionAmount()

at CS.Accounting.PresentationModel.AccountsReceivable.Invoice.InvoiceScreenDefinition.SaveData(Boolean popConfirmSaveMessageBox)

at CS.Accounting.PresentationModel.AccountsReceivable.Invoice.InvoiceScreenDefinition.DeleteARTransactions(List`1 transactionKeys, Int32 selectedTransactionCount)

at CS.Accounting.PresentationModel.AccountsReceivable.Invoice.InvoiceScreenDefinition.ButtonView_DeleteButtonClicked()

at CS.Accounting.UI.GL.AccountsReceivable.Invoice.Button.InvoiceButtonView._deleteButton_Clicked(Object sender, EventArgs e)

at System.Windows.Forms.Control.OnClick(EventArgs e)

at Infragistics.Win.Misc.UltraButtonBase.OnClick(EventArgs e)

at Infragistics.Win.Misc.UltraButton.OnMouseUp(MouseEventArgs e)

at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)

at System.Windows.Forms.Control.WndProc(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

10/16/17 Payroll Compliance State Tax Forms 2017.3.1 Testing Fix 11/15/17 Pending Release Michigan UIA-4101 form using wrong address

The mailing address on the payment coupon for the Michigan UIA-4101 reflects 3024 W. Grand Blvd, Detroit, MI, 48202 in Accounting CS.

The correct address should be: Unemployment Insurance, P.O. Box 33598, Detroit, MI, 48232-5598

We are aware of this discrepancy and it will be corrected on a future update.

10/11/17 Platform Spreadsheet Import 2017.3.1 Fixed 10/31/17 2017.3.2 Worksheet to Import Field may not populate in Spreadsheet Import Wizard

UPDATE: This issue should be resolved by applying update 2017.3.2

For firms running 32-bit Office that are still experiencing this issue - please install the Microsoft Access Database Engine Redistributable that matches the version of Office being utilized on the workstation.

Office 2007

Office 2010

Office 2016

*If running Office 2013 please install the 2010 version

For firms running 64-bit Office and that are still experiencing this issue - please install the following:

2007 Data Connectivity Components

For additional information on this Windows update and how to resolve this issue please refer to the following help topics. Please consult with your qualified IT professional on resolving this issue.

10/09/17 Payroll Payroll Tax Forms 2017.3.1 Fixed 10/24/17 2017.3.2 Information from Form Label dialog disappearing from Edit Payroll Tax Forms for 1099s

The Clear All Overrides box in Actions | Edit Payroll Tax Forms | 1099 |1099 Type | Recipient Data tab is clearing out the additional detail in the Enter Transaction screen under the Form Label box. This clears out all detail for all vendors.

10/09/17 Payroll Payroll Tax Forms 2017.3.1 Verified 10/10/17 TBD Hamilton, Ohio Municipal City Tax

The Ohio municipal income tax for Hamilton, Ohio is being administered from the CCA (Central Collection Agency) effective 10/1/2017.

This municipal city tax will be included in a future update for Accounting CS.

10/05/17 Accounting / Workpapers Reports 2017.3.1 Verified 10/10/17 TBD Tickmarks in Trial Balance Worksheet report may cause missing cell borders

On the Trial Balance Worksheet report if you include a tickmark column and cell borders, the borders may be missing around the tickmark cells.

Workaround: Insert a column next to the tickmark column (whichever side is missing the border). Add the borders in this new column and then shrink the column down to 0.1” width. Also remove the problematic borders in the tickmark column to prevent double borders.

10/09/17 Accounts Receivable Enter Invoices 2017.3.1 Fixed 10/24/17 2017.3.2 Adding an invoice item on the fly in the Enter Invoices dialog may cause an error

If you add an invoice item on the fly in the Enter Invoices dialog you may receive an error of 'Index was outside the bounds of the array' and Accounting CS may close. The invoice item does get added.

10/10/17 Workpapers Finalize 2017.3.1 Verified 10/10/17 TBD Error Finalizing Engagement Binder in View with Notes Portlet

If you finalize an engagement binder in which there is a note with a reply you may receive the following error, ‘Program error: Cannot complete the operation due to the Engagement Binder being finalized.’ This error occurs if you are working in a View within the Workpapers Dashboard that contains the Notes Portlet.

Workaround: Prior to finalizing the engagement binder remove the Notes Portlet within your View.

10/09/17 Payroll State Tax Forms 2017.3.1 Fixed 10/24/17 2017.3.2 Ohio Village of Mariemont Withholding Form W1 1346 Suite # in the address has changed

The Suite number in the address for the Ohio Mariemont Withholding form W1 1346 has changed from Suite #206 to Suite #315.

10/05/17 Accounting Reports 2017.3.1 Fixed 10/24/17 2017.3.2 Report Profiles Preview Button gives error: Object reference not set to an instance of an object

Setup > Report Profiles Preview Button gives error: Object reference not set to an instance of an object. Workaround: Preview the profile from File > Print Reports instead.

10/06/17 Workpapers Custom Excel Workpaper 2016.3.0 Fixed 10/24/17 2017.3.2 Custom Excel - Freeze Header Rows: Incorrect rows being frozen in some cases

When creating a custom Excel workpaper using account groupings, if there is a large amount of information, the header portion will freeze the incorrect rows.

This only appears to happen with account groupings with a lot of information. Using account numbers or tax codes works as expected.

10/05/17 Workpapers FileCabinet Printing 2017.3.1 Verified 10/06/17 TBD Printing an engagement binder to Filecabinet CS shows #Name?

When printing a binder to Filecabinet CS, any Excel document that has text variables such as the document name, client name, signoffs, or account descriptions print #Name? instead of the proper value.

10/03/17 Platform Enter Transactions 2017.3.1 Verified 10/05/17 TBD Enter Transactions (Payroll Checks): Enter key to move between fields does not work as expected for ATF Payroll client

In Actions > Enter Transactions screen, using the Enter key to move between fields skips fields in certain scenarios with after-the-fact payroll clients.

10/04/17 Payroll State Tax Forms 2017.3.1 Fixed 10/24/17 2017.3.2 Utah 33H not populating Contribution Due when subject wages are present

Utah 33H: "Contribution Due" not populating. Overriding the line will cause the rest of the form to populate as expected.

09/13/17 Payroll State Tax Forms 2017.2.2 Testing Fix 10/24/17 Pending Release Payroll Tax Forms: Michigan 5080 may truncate long client name

The Michigan 5080 form is cutting off client names longer than 35 characters.

09/29/17 Payroll State Tax Forms 2017.3.1 Fixed 10/24/17 2017.3.2 Hawaii has a new ACH credit addenda format for withholding

Hawaii ACH addenda record needs to add spaces after withholding IDs for direct deposit payments

10/02/17 Accounting Report Designer 2017.3.1 Testing Fix 10/24/17 Pending Release Report Designer - Losing Basis selection after performing certain actions

In certain situations, the basis field selection is lost when editing reports in the Report Designer.

10/03/17 Platform Report Designer 2017.3.1 Fixed 10/24/17 2017.3.2 Report Designer: Copy/Paste with a rename does not properly update the report name in all places

Pasting and renaming a copied report doesn't fully update the report name. The "Save As" feature still works as expected, but doing a Copy/Paste and renaming the report during the paste is not working.

09/28/17 Platform Reports 2017.3.1 Fixed 10/24/17 2017.3.2 Error attempting to preview a report profile from the setup screen

In the Setup > Report Profiles screen, the crash error below occurs when trying to preview the report profile via the Preview button.


Object reference not set to an instance of an object.

Stack Trace:

at CS.Accounting.Reports.UI.CommonReportEditingWorkspace.ReportEditingControls.PrintPreviewReport(Boolean printing, ReportControl rc, Int32 clientKey, Dictionary`2 reportAndOptionsDictionary, Boolean isReportProfile)

09/28/17 Payroll 1099s 2017.3.0 Fixed 10/24/17 2017.3.2 1099s: Corrected hiding 1099 copies when Firm option is unmarked

When attempting to process corrected 1099s, the Process Client Forms dialog is not displaying copies to select when the "Display all available clients for 1099 processing" checkbox is unmarked.

09/27/17 Accounts Receivable Enter Invoices 2017.3.0 Verified 10/02/17 TBD AR: Sales tax not calculating after changing tax-exempt customers to taxable

AR Enter Invoices: Tax Exempt customers default to Non-tax status, but changing to Taxable still doesn't calculate sales tax

09/27/17 Accounting Client Setup 2017.3.0 Fixed 10/24/17 2017.3.2 Clients: An error may occur attempting to change the fiscal year end for a non-monthly client

The error below occurs when you try to change the fiscal year end date to an older year for a non-monthly client.


Sequence contains no matching element

Stack Trace:

at System.Linq.Enumerable.First[TSource](IEnumerable`1 source, Func`2 predicate)

at CreativeSolutions.Sbpr.Windows.Forms.Setup.WorkItems.ClientSetup.GeneralLedger.GeneralLedgerModel.ChangeClientGLSetupEntityRow()


09/26/17 Platform Event Log 2017.3.0 Fixed 10/24/17 2017.3.2 Reports: The Event Log reports will no longer preview / print

The Event Log system reports will no longer preview/print. If you try to preview any version of the report, the program will try to do the preview but it never finishes.

09/25/17 Accounts Receivable Enter Invoices 2017.2.2 Testing Fix 10/24/17 Pending Release Enter Invoices: Crash error deleting invoice item rows from the Items grid

The following error may occur when in Actions > Enter Invoices on the Detail tab when attempting to delete invoice item rows:


Screen cannot become dirty while in Neutral Mode

Stack Trace:

at CS.Accounting.PresentationModel.Framework.ScreenState.MakeDirty()

at CS.Accounting.PresentationModel.AccountsReceivable.Invoice.Button.InvoiceButtonModel.MarkAsDirty()

09/25/17 Accounting Reports 2017.3.0 Fixed 10/24/17 2017.3.2 Output to Excel is blank when printing from View Account Activity preview using the Print All Reports button

Output to Excel is blank when printing from View Account Activity preview using the Print All Reports button. Workaround: Use the smaller Print button in the toolbarw, rather than the big Print All Reports button.

09/15/17 Payroll Enter Batch Payroll 2017.2.2 Verified 10/02/17 TBD System.ArgumentException error in Enter Batch Payroll if there is a pay and deduction item with the same name

An error may occur in certain situations in Enter Batch Payroll if a client has a pay item and a deduction item with the same name:


Key already exists

Parameter name: Key

Exception Properties:

ParamName: Key

Stack Trace:

at Infragistics.Shared.KeyedSubObjectsCollectionBase.ValidateKeyDoesNotExist(String key, IKeyedSubObject ignoreObject)

9/07/17 Payroll WAOT 2017.2.2 Verified 10/02/17 TBD WAOT not calculating correctly from Swipeclock import file

The program is not calculating Weighted Average Overtime (WAOT) properly when importing from an .xml file in some situations.

09/29/17 Engagement CS CSA Add-In 2016.0.4 Verified 09/29/17 TBD Excel documents within Engagement CS are displaying #VALUE instead of the linked Trial Balance data

A Microsoft Office update for 2016 (desktop) and 365 (subscription), Version 1708 (Build 8431.2079) has caused the Creative Solutions Accounting Add-In within Engagement CS to display #VALUE instead of the linked Trial Balance data when opening Excel documents.

To correct this issue, we have updated the addin file, CSAAddIn.xla, for Engagement CS Office documents.

We highly advise that you work with a qualified IT professional to assist you with the following steps to update the CSAAddin.xla file.

See Engagement CS: Excel documents contain #VALUE upon opening for instructions.

09/28/17 Workpapers Excel 2017.2.2 Fixed 10/24/17 2017.3.2 When inserting an amount variable into a blank Excel document the correct amount does not populate in certain circumstances

In some instances when creating a blank Excel document and inserting an amount variable it will populate as $0. This appears to happen when choosing segments and using account groupings code/subcodes, but not when using the account number.

09/28/17 Payroll Client Access 2017.2.2 Verified 09/28/17 TBD Client Access is generating payroll liabilities associated with payroll agents but not tax agents in some situations

In some situations the Client Access program is generating liabilities associated with payroll agents but it is not generating any of the liabilities associated with tax agents. This appears to happen when a client is setup to do Setup/Time Entry payroll in Client Access only and the client enters a handwritten check via the Actions > Process Batch Payroll Checks screen.

09/28/17 Payroll Check Calc 2017.2.1 Verified 09/28/17 TBD Net to Gross does not calculate correctly if you have an employee in multiple locations that are in different states

Net to Gross does not calculate correctly if you have an employee in multiple locations and those locations are in different states.

09/26/17 Accounting Reports 2017.3.0 Verified 09/26/17 TBD Excel documents are blank when printing from View Account Activity

When printing a report from Actions > View Account Activity (CTRL + G), if choosing to Output to File, then choosing the file type as Microsoft Excel (*.xls), the document produced will be blank. This does not occur with other file types.

Work around: Select the General Ledger report in File > Print Reports and filter for a specific account number using Filtering and Sorting in the report options. Then choose Print Selected and Output to File to Excel.

09/20/17 Accounting Report Designer 2017.2.2 Fixed 10/24/17 2017.3.2 An error message may occur when selecting certain fonts within Letters in the Report Designer

Within Letters in the Report Designer if you change the font style without highlighting any text you will receive an error when selecting certain fonts. If you highlight text first and change the font style you will not receive an error.

09/20/17 Payroll Direct Deposit 2017.2.2 Verified 09/20/17 TBD Changing the effective date when recreating a direct deposit ACH file makes it an unbalanced file

The balanced file feature does not work if you recreate an ACH file that was originally a balanced file and change the effective date. The new ACH file will be an unbalanced file.

09/14/17 Accounting Integration 2017.2.2 Verified 09/14/17 TBD When using integration with GoFileRoom a DateTime index type is being sent with a blank date/time value

Documents sent from ACS to GoFileRoom when the document date index format is set to datetime in GFR do not display the document date in the Search or Search Results in GoFileRoom. The date and time 00:00:00 are present in the Document History Audit and Document Tracking report for the documents.

10/24/17 Platform All 2017.3.0 Verified 10/20/17 2017.3.2 Next Software Release Date for Accounting CS

The next CS Connect update for Accounting CS is tentatively scheduled for release on Friday, December 1, 2017. This is version 2017.3.3.

09/01/17 Payroll Time Clock Import 2017.2.2 Verified 09/01/17 TBD ASCII TCI Time Clock Import is importing hour and rate for Reported Tips

ASCII TCI Time Clock Import file is importing hours and rate on the check for Reported Tips. Reported Tips should only show a fixed amount, not hours and rate.

08/29/17 Payroll Tax Calculation 2017.2.2 Verified 08/29/17 TBD Crestwood, IL has opted out of the Cook County Minimum Wage increase

Crestwood, IL has opted out of the Cook County Minimum Wage increase. The program needs to be updated to reflect this.

08/25/17 Payroll Garnishment 2017.2.2 Verified 08/25/17 TBD Virginia and Minnesota creditor garnishments

Virginia and Minnesota creditor garnishments should protect against 40 times the federal minimum wage rate

08/17/17 Payroll Workers Compensation 2017.2.1 Verified 08/17/17 TBD XactPAY files are not being received by The Hartford

In some instances XactPAY files are not being received by The Hartford. If this occurs, try resending the file. If resending does not work, please contact The Hartford to have them manually key it.

08/09/17 Workpapers Preview Portlet 2017.2.1 Verified 08/09/17 TBD Word documents will not refresh in the Workpaper Preview portlet without opening and closing them

If you have a Word workpaper where you pull in an amount from the Workpapers addin by using the insert formula it will not refresh in the Workpaper Preview portlet until you open and close the document.

08/07/17 Payroll Accruable Benefits 2017.2.1 Verified 08/09/17 TBD 'Use Enter key to move between fields' not working properly in the Accruable Benefits tab of employees

The "Use Enter key to move between fields" feature in the Setup > User Preferences dialog does not work properly in the Setup > Employees > Accruable Benefits tab. This works fine on all of the other tabs but on the Accruable Benefits tab, the program will move past the checkbox when you press the Enter button. It will save the changes if the focus is in any of the other fields in the grid. It will not tab through those other fields.

07/25/17 Payroll Tax Calculation 2017.2.1 Verified 08/09/17 TBD FICA tax calculation may be incorrect with OT hours and marking/unmarking Wage Exempt

In some cases, if employee was marked as Wage Exempt for FICA and since unmarked with an effective date at the beginning of the year, the catch-up of FICA does not occur if overtime hours are entered.

08/03/17 Accounting Client Setup 2017.2.1 Fixed 10/25/17 2017.3.2 Error saving clients with a prior year current fiscal year and period end date

Accounting CS is producing either the error "Value does not exist" or "Value is in use" when attempting to save a new client with a current fiscal year end date and current period end date that is in a year prior to the current system year. Our developers are working to resolve this error.

Workaround: Save the new client with the current fiscal year end date and current period end date set to the current system year. Edit the client and go to the Accounting Information tab. Select the edit dates button and click the add prior years button to add years up to the year that you require. Now change the current fiscal year end date and current period end date to the original dates desired. Select enter and save the client.

08/02/17 Payroll State Tax Forms 2017.2.1 Testing Fix 09/18/17 Pending Release California DE-9 Form Summary Totals are incorrect

The form summary report is calculating the difference incorrectly for form CA DE-9 if you override a value in Edit Payroll Tax Forms.

08/02/17 Payroll Garnishment 2017.2.0 Verified 08/02/17 TBD Virginia Creditor Garnishment should use 40 times federal minimum wage in the calculation

Virginia Creditor Garnishment should take the lessor of 25% of disposable earnings or the amount the disposable earnings for that week exceed 40 times the federal minimum wage. Currently the system only checks against 30 times the federal minimum wage.

07/25/17 Payroll Check Layout 2017.2.0 Verified 07/25/17 TBD Accounting CS Payroll Check Layout: Tipped Wages Overtime Rate is Incorrect for the Payroll.Check.PayItem.OTRate variable

The Payroll.Check.PayItem.OTRate variable is pulling the wrong rate on payroll checks for Tipped Wages pay items.

07/20/17 Workpapers CDMU 2017.2.0 Verified 10/25/17 TBD Using the Client Data Management Utility to restore clients results in losing Staff Assignments on Workpapers

When a Workpapers CS client is restored using the Client Data Management Utility, the staff assignments on workpapers are being lost currently. The staff assignments are being reset on workpapers to be the first alphabetical staff ID who is in the Administrators security group.

Our development team is currently looking into this issue.

07/06/17 Payroll Tax Calculation 2017.1.3 Verified 07/06/17 TBD PA Philadelphia tax is not populating when the Employee is a resident of Massachusetts

Philadelphia city tax does not calculate when there is a business location in Philadelphia, PA, MA business location, and the employee is a resident of MA.

06/28/17 Platform Security N/A NOTICE 06/28/17


Responding to questions regarding Petya ransomware

For users asking questions about this, here is the approved Thomson Reuters customer statement regarding Petya ransomware.

"Thomson Reuters takes the security of its global systems seriously. We are well aware of the latest, highly publicized, Petya ransomware attack that has impacted a number of organizations around the world, and our systems continue to function normally.

We are continually monitoring our systems to ensure the protection of our customers’ information and achieve consistent reliability of our products and services.

In the event customers experience any difficulties, they should contact their customer representative as usual.

06/27/17 Workpapers Workpapers 2017.1.3 Verified 06/27/17 TBD Email address is removed in FileCabinet CS when printing an Engagement Binder to FileCabinet CS from Workpapers CS

This will happen when the following actions occur:

1. You setup a client within Ultra Tax with an Email address and print the Prepare copy of the return to File Cabinet CS.

2. Create a new client within Workpapers CS with the same client ID as the Ultra Tax client.

3. Create a new binder and print it to File Cabinet.

After you print the binder to FileCabinet CS, the email address is now be blank.

06/16/17 Payroll Local Taxes 2017.1.3 Verified 06/16/17 TBD Ohio local taxes may not calculate correctly in certain situations

We have identified an issue with the Ohio local tax calculation when the following conditions are present on a client/employee:

Multiple work locations including one that isn't subject to local taxes and one that has a JEDD/JEDZ.

The employee resident address is subject to local with Nexus marked for courtesy withholding.

The employee has both the no-local tax work location and the JEDZ location active.

In this situation, taxes may not appear to calculate initially when hours/amounts are entered, but may start calculating again if the user overwrites the hours/amounts or adds hours to another column on the check. Our development is aware of the issue and is working to resolve it.

The error is occurring because while initial calculation is not appearing, overrides or additional hours/amounts trigger a recalculation that causes the tax to calculate. The user adding more information after this point can cause the tax to stop calculating again. This issue may repeat from calculating to not calculating each time a recalculation is triggered.

We have only observed this issue when all the conditions above are present. Please make sure you are continuing to test with the user if all the conditions are not being met.

TFS 1186435

06/15/17 Accounting Reports 2017.1.3 Verified 06/22/17 TBD Tax Code Adjustments not included in certain reports

Tax code adjustments are not included in the Tax Code Worksheet or the Tax Reconciliation Worksheet.

06/13/17 Platform Report Designer 2017.1.0 Verified 06/14/17 TBD Report Designer: Issue with 'If False, Print' logic within row conditional expressions

In the Report Designer when creating a row conditional expression if you set the first condition to 'if false, test next condition' and then set the next condition to 'if false, print' it will ignore the first condition and skip right to the next condition.

06/13/17 Payroll Check Calculation 2017.1.0 Verified 06/13/17 TBD Child support disposable income limit does not properly reflect when order is in arrear is inactive

If you have multiple child support deductions items setup on an employee and one is marked as inactive and in arrear the disposable income of the active child support deductions item is calculated incorrectly at 65% vs. 60%.

Workaround: Unmark the checkbox for ‘In Arrear’ when entering an inactive date for a child support deduction item. 

06/12/17 Payroll Datasharing 2017.1.3 Verified 06/12/17 TBD Datasharing of employee information between clients not functioning

Employees with the same SSN are not currently datasharing between clients. Changes made to one employee record are not causing changes to other employee records with the same SSN as intended. Our development team is working to resolve this issue.

Workaround: The option to transfer employee information between clients is still available by going to File > Transfer Client Information. That would transfer more than just the demographic changes made, but, would remove the need to re-enter all the information for an employee when creating a new record. For more information about this feature, see:

06/12/17 Accounting Import 2017.1.3 Verified 06/12/17 TBD Quickbooks Online import error due to description length

Users can get an error stating "There is a problem access the SQL server, do you will wish to retry the action" when importing from Quickbooks Online. This is due to the length of a transaction description in Quickbooks, as Accounting CS limits those descriptions to 200 characters. Page breaks in descriptions can be misinterpreted by Accounting CS causing the program to see the descriptions as being longer than 200 characters. Our development team is reviewing the issue and hopes to resolve this on a future update.

Workaround: Remove either the page breaks or enough characters that the characters and the page breaks together are less than 200.

06/06/17 Payroll Compliance Tax Calculation 2017.1.3 Verified 06/07/17 TBD California SDI wage limit appearing incorrect on reports

The program is currently displaying the SDI wage limit for California as $110,902.22 rather that the correct limit of $110,902.00

05/31/17 Payroll Liabilities 2017.1.2 Verified 05/31/17 TBD Due date for liabilities are not updated properly when changing an employee from agricultural to standard

Due date for liabilities are not updated properly when changing an employee from agricultural to standard.

05/26/17 Payroll State Tax Forms 2017.1.3 Verified 06/01/17 TBD Wisconsin WT-7 for 2016 will not create a zero file

Wisconsin WT-7 for 2016 will not create a zero amount file.

Workaround: Put a withholding amount on an employee as an override, the form will appear, the amount from that employee can be changed to zero on the form, and the form can be printed.

05/23/17 Payroll Payroll Tax Forms N/A NOTICE 05/23/17


E-File application summary required to electronically file payroll tax forms

As part of the Security Summit partnership, which includes the Internal Revenue Service, state tax agencies, and private-sector industry, you now need to provide a copy of your IRS e-file application summary before transmitting payroll tax forms from Accounting CS. For details, see E-File application summary required to electronically file payroll tax forms.

Note: If either of the following are true, you do not need to submit an e-file application summary.

  • You will use the same verified Electronic Filing Identification Number (EFIN) you have on file for UltraTax CS to transmit your payroll tax forms via Accounting CS.
  • You file all payroll tax forms using the Internet or Magnetic method. For details, see Processing internet and magnetic files.
05/09/17 Payroll Tax Calculation 2017.1.0 Verified 05/09/17 TBD Michigan courtesy withholding stops calculating after working in resident city in some situations

MI courtesy withholding stops calculating in some situations where an employee works in multiple cities with local tax including their resident city.

04/19/17 Workpapers PPC SMART 2017.1.0 Verified 04/19/17 TBD PPC SMART Practice Aids XML exception error when uploading documents

Uploading PPC SMART Practice Aids documents to Workpapers CS may produce an error.

Upload error: XML exception is an unexpected token

An application error occurred. Please contact the administrator with the following information:

Application Exception details:

System.Xml.XmlException: '>' is an unexpected token. The expected token is '='.

04/18/17 Accounts Payable Accounts Payable 2017.1.0 Verified 04/18/17 TBD Accounts Payable Check Printing error

The following error may occur if using Automatic Application for Accounts Payable in certain situations:

Preprocessing: An error occurred when creating AP checks from pending payments.

04/17/17 Payroll Payroll Check Calculation 2017.1.0 Verified 04/17/17 TBD Special Type Deduction items are not properly excluding certain amounts

Special type deduction items do not properly exclude amounts entered into non-taxable pay items in non-primary locations.

04/10/17 Payroll Reports 2017.1.0 Verified 04/12/17 TBD Workers Comp report not including excluded wages in the appropriate column

The Excluded Wages column of the Workers Compensation - Detailed report may not include wages marked exempt from workers compensation.

04/06/17 Payroll Data Entry 2017.1.0 Verified 04/10/17 TBD Convert hours to decimal is not working properly when entering negative hours

The 'Convert hours to decimal' feature is not converting the hours to decimals properly when the hours are negative amounts.

03/21/17 Workpapers Custom Excel Workpapers 2016.4.4 Verified 03/21/17 TBD Custom Excel Workpaper produces a blank worksheet if you select all Lead Sheet Codes

Using the Select All feature when creating a Custom Excel Workbook based on account groupings only works for the Account Classification grouping.

If you use select all when selecting any other account grouping type, the excel document never opens automatically as you would expect. When opened manually, the document is blank and the Properties tool in the Workpapers CS Add-in is grayed out.

Workaround: Right click, select all again a second time, and it will hold.

03/21/17 Accounting Spreadsheet Import 2016.4.3 Verified 03/21/17 TBD Spreadsheet Import Chart of Accounts Tax Codes are not mapping correctly

In some circumstances, the Tax Codes are not being mapped correctly to what is setup in Setup - Firm Information - FirmTax Codes when importing a Chart of Accounts

03/18/17 Accounting Reports 2016.4.5 Verified 03/18/17 TBD Virtual Office Reports Hidden

If you currently have the Accounting CS icon and Workpapers CS icon on Virtual Office, and one person goes into Accounting CS and another goes into Workpapers CS, it may cause certain reports to not display in the Print Reports list.

03/16/17 Accounting Chart of Accounts 2016.4.5 Verified 03/24/17 TBD Segment Code filtering may not work as expected

Using a filter to retrieve a certain segment code or a group of codes may not work.

03/02/17 Workpapers PPC Integration 2016.4.4 Verified 04/07/17 TBD PPC Smart Practice Aids: Uploading documents with similar Workpaper References and gives error

When uploading documents from PPC's Smart Practice Aids to Workpapers with similar Workpaper References you get the following error:

"Attempting to add a tree item: Value already exists"

Workaround: Change the workpaper references in Smart Practice Aids prior to choosing "Create Smart Docs".

03/02/17 Workpapers PPC Integration 2016.4.4 Verified 04/07/17 TBD Replacing SMART placeholders with & in engagement name causes Rollforward error

Replacing SMART placeholders with a '&' (ampersand) in engagement name causes Rollforward error, error occurred while parsing EntityName. Line1, position 292

Workaround:  Rename engagement name in both programs to remove the '&' character.

03/01/17 Payroll Bank Reconciliation 2016.4.4 Verified 03/07/17 TBD Error opening Reconciled Impound Bank Accounts

An error occurs if a staff member attempts to enter Reconcile Impound Bank Accounts but does not have access to the FIRM client.


Object reference not set to an instance of an object.

02/20/17 Payroll Reports 2016.4.3 Verified 02/20/17 TBD Cash Requirements and Deposits report incorrectly reports amounts entered as historical liabilities

For taxes that have both an employee and employer portion, when you generate liabilities as historical the amount is combined together and not kept separately. When running reports like the Cash Requirements and Deposits, this amount is displayed in full next to both the employee and the employer portion, instead of split out.

02/20/17 Accounting Consolidation 2016.4.3 Verified 02/20/17 TBD Consolidating budget amounts uses the first subsidiary's numbers

When consolidating clients including budget amounts, the budget amounts from the first subsidiary in the list will be used for the core master client accounts and all of the subsidiaries.

02/20/17 Workpapers Engagement Binders 2016.3.2 Verified 02/20/17 TBD Error when using the Replace - Selected Engagement Binder roll forward selection

You may see an error message when replacing Workpapers from selected engagement binder during the roll forward process that says "There was an error copying a workpaper. workpaper_name-Value already exists" or "There was an error copying a workpaper. workpaper_reference-Value already exists." As a workaround, change the roll forward setting to Exclude, and then manually re-add the workpaper in the new binder after the roll forward.

02/15/17 Payroll Remote Payroll 2016.4.4 Verified 03/10/17 TBD Pay rate changes in Remote Payroll may not update employees in multiple locations/departments

In some situations when retrieving payroll from the remote payroll portal, the program is not using an updated pay rate on the check. This appears to be an issue with linked pay items for employees that work in multiple locations/departments.

02/10/17 Payroll Remote Payroll 2016.4.3 Verified 02/10/17 TBD Remote Payroll: Salary - Hours Sensitive payroll items not marked to Auto-Pay are not being pushed correctly to the portal

Pay items that are setup on employees with method of "Salary - Hours Sensitive" and the Auto-pay option for "Standard Hours" is not marked are being pushed to the client's remote payroll portal as if the "Standard Hours" option was marked on them. This is causing the timesheet on the portal to auto-pay those pay items.

01/17/17 Accounting Report Designer 2016.4.1 Verified 01/17/17 TBD Report Designer: Print zeros option in Row Properties doesn't show all zero-amount rows, in some cases

With reports and statements, there are cases where marking the Print zeros checkbox option in the Row Properties design tools frame still doesn't allow zero balance rows to output.

01/16/17 Payroll Tax Forms 2016.4.1 Verified 01/16/17 TBD The program freezes and locks up when previewing a W-2 or W-3 and printing to FileCabinet at the same time

The program freezes and locks up when previewing a W-2 or W-3 and printing to FileCabinet at the same time. This is also happening on the 1095 forms.

01/12/17 Accounts Receivable Reports 2016.4.2 Verified 01/31/17 TBD Aging Schedule prints differently depending on 30 or 31 days in the month

When running the AP and AR Aging Schedules, transaction amounts are being placed in the incorrect columns in certain scenarios.

01/07/17 Payroll Edit Multiple Clients 2016.4.0 Verified 02/17/17 TBD Edit Multiple Clients: Changes made to the Deposit Schedule (Federal) and 943 Deposit Schedule options are not saving

In the Edit Multiple Clients wizard, Payroll Taxes tab, if you make a change to the 'Deposit Schedule (Federal)' or the '943 Deposit Schedule' options, the program does not save those changes.

You must currently modify each client individually.

03/28/16 Accounting Integration 2017.2.2 Notice 08/25/17


Integration between UltraTax CS 2010 and Accounting CS

Users may experience integration failures between UltraTax CS 2010 and Accounting CS. Currently, there is no work around to accomplish integration. Data from Accounting CS will need to be manually added to UltraTax CS 2010 if failures occur. This is not effecting any other years of UltraTax CS.

01/04/17 Payroll Data Entry 2016.4.0 Verified 03/06/17 TBD Calculate Net to Gross may calculate a zero amount

The Net to Gross may not work when the employee is in many locations (e.g. more than five).

01/04/17 Platform General 2016.4.1 Verified 01/25/17 TBD Issue that preventing a user from entering in certain numbers or letters to bring up a client in Client ID fields

There can be an issue typing in a client ID in the dropdown list if someone is not an administrator and does not have staff access to whatever is the first client in the list.

11/23/16 Accounting Report Designer 2016.3.2 Verified 12/12/16 TBD Issue with the Variable in Report Designer if GL account number contains a dash or forward slash separator

Report designer variable issue with dashes in chart of accounts. Sometimes there may be an error and sometimes you may receive "This report contains no data". As a workaround, use a grouping code to pull in the specific account needed instead of referencing the specific account in the formula of the report/statement.

11/23/16 Payroll Tax Calculation 2016.3.0 Verified 11/29/16 TBD 401k employer contribution does not stop calculating after employee earns $265,000

The 401k employer contribution does not stop calculating after employee earns $265,000.

11/18/16 Payroll Accruable Benefits 2016.3.0 Verified 11/29/16 TBD Wrong next accrual date on accruable benefit if method is changed

In some situations the program is assigning the wrong next accrual date to employees when an accruable benefit item's accrual method is changed. This appears to only be an issue when changing the new accrual method to be Anniversary.

There are two workarounds that will force the system to set the next accrual date to the proper value.

Workaround 1: Choose Setup > Accruable Benefits screen and change both the Accrual Method AND the Balance Reset Date.

Workaround 2:  After the accrual method has been changed on the accruable benefit item, edit the employee and change ANY setting on the accruable benefit item (such as enter an Adjustment or modify the employee's hire date).  Save the change.  Edit the employee and change the settings back to what they should be.  This will force the program to refresh and pick up the proper next accrual date.

11/17/16 Accounting Reports 2016.3.2 Verified 01/05/17 TBD Reports - Tax Reconciliation Worksheet repeating data

The Tax Reconciliation Worksheet report may repeat all rows multiple times when printing the report. This is occurring on both the Detailed and Summary versions of the report.

10/26/16 Workpapers Note 2016.3.0 Verified 11/16/16 TBD Performance lag when typing into the subject field of a note

When entering a note there may be a performance lag when typing into the subject field. Typing into the text field is fine.

09/16/16 Accounts Payable Accounts Payable 2016.2.3 Verified 12/15/16 TBD Unable to delete AP Vendor beginning balance

Unable to delete a vendor's beginning balance in Setup > Vendors > Accounts Payable tab. Workaround - delete the historical payable from Actions > Enter Payables.

09/15/16 Payroll Report Designer 2016.2.2 Verified 09/15/16 TBD Report Designer: Voided checks causing the company expenses to print zeros in certain situations

If a filter is set when printing a payroll report such as the Payroll Journal - Detailed to include both voided and printed checks it is causing the company expenses to print zeroes.

08/08/16 Payroll Reports 2016.2.0 Verified 08/08/16 TBD Payroll Tax Summary Report is using the rate from the first check entered instead of the last

Currently the Payroll Tax Summary Report is using the state unemployment insurance rate (SUI) from the first check entered for the employee. It should be pulling from the rate that was used on the latest check entered for the employee. Our development team is currently looking into correcting this.

06/28/16 Payroll Tax Calculation 2016.1.4 Verified 06/28/16 TBD Caneyville Kentucky tax not calculating

Caneyville Kentucky tax is not calculating as expected.

Internal notes


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