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This topic compiles important information related to your software, such as the status of known issues, recently corrected problems, and answers to common questions.

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Reported Date Service Category Reported Version Status Modified Date Fixed Version Synopsis
02/18/19 Payroll Compliance Electronic Filing 2018.4.6 Verified 02/18/19 TBD Wisconsin W-2 forms when over 250 causes some W-2's to be missing

When e-filing the Wisconsin W-2 forms, if there is a client that has more than 250 W-2s being included in the file, it will only process the W-2s over 250. For example, if there are 265 W-2s being processed, only the last 15 will be included in the e-file.

Workaround: Please call support for a special line item to help you

As a workaround add the following line to the networkisntallation.ini file:

W2ProcessingEmployeeBatchCount=500

Notes from Dev:

If they need more than 500, they can change the number to whatever they wish. So, have the user insert the INI line below and process W2s and the WI electronic file as normal. The electronic file should be correct.

TFS 1617144

02/18/19 Payroll Reports 2018.4.6 Verified 02/18/19 TBD Alaska SUI limit needs to be updated to 2019

Currently the SUI limit is stopping at the 2018 limit, we are in the process of updating for the 2019 limit.

02/18/19 Payroll Compliance Reports 2018.4.6 Verified 02/18/19 TBD 1099- Misc Corrected not generating when box 7 is changed to 0

When updating box 7 to a zero amount an additional corrective form is not being generated. We are looking to resolve this shortly.

02/18/19 Payroll Reports 2018.4.6 Verified 02/18/19 TBD Accruable benefits are not accruing properly in some instances

If the pay date is in the new year but the payroll period is in the previous year the hours accrued are not included in the Available balance. This client does not reset balances in the new year. Which causes the accrual to be incorrect.

02/18/19 Payroll Compliance Reports 2018.4.5 Testing Fix 02/18/19 Pending Release W-2c: Accuwage Rejecting the file with error

Receive the error when submitting a corrected W-2. The error received is:

Issue Number

1

Level

ERROR

Reference:

The Originally Reported Permitted Benefits Under a Qualified Small Employer Health Reimbursement Arrangement [Position 821-835]

User Entry

000000000000000

Description

The Total Originally Reported Money field of the RCT record must be blank because all of the corresponding Originally Reported Money fields of the RCW records are blank.

02/15/19 Payroll Compliance State Tax Forms 2018.4.4 Testing Fix 02/15/19 Pending Release Lansing City Tax and Walker City Tax are not calculating correctly

When Walker city tax is marked exempt it will make Lansing city tax stop calculating. We will be fixing shortly.

Workaround: Override the check for the tax manually

02/15/19 Payroll Compliance State Tax Forms 2018.4.3 Testing Fix 02/15/19 Pending Release WI W-2 electronic state code

Currently when filing W-2's with Wisconsin the file is missing a state code line and will receive an error, this will be fixed shortly.

02/11/19 Payroll Reports 2018.4.6 Verified 02/11/19 TBD WorkforceHUB: Employee date of birth values can be off one day

When importing new hire employees, along with employee updates from WorkforceHUB the employee's Date of Birth is off by 1 day, if you are in a different time zone then Eastern Standard Time.

02/11/19 Workpapers Reports 2018.4.6 Testing Fix 02/11/19 Pending Release Annotations included when printing an engagement binder to FileCabinet

When printing an engagement binder to Filecabinet it is printing pdfs with the annotations made in the pdf editor. This only happens if in Setup>Firm Information>Firm>Preferences>Print engagement binder folder structure is marked.

Workaround: Unmark option mentioned above, or use the Print to file option instead of the direct integration

02/08/19 Accounting Reports 2018.4.5 Verified 02/08/19 TBD Tax Code Adjustments all import into the first unit in UltraTax

Even if you select a different unit, all tax code adjustments are going to UltraTax into the first unit.

See TFS for more details has been broken for awhile.

TFS 1612258

02/08/19 Payroll Compliance State Tax Forms 2018.4.5 Verified 02/08/19 TBD KW-3 Withholding Account Discontinue field pulling incorrect information

If you add an inactive date to a client, this date will pull into the KW-3 incorrectly, as the "Withholding Account Discontinue" field.

02/08/19 Payroll Reports 2018.4.5 Testing Fix 02/08/19 Pending Release Deposit Schedule won't change the Tax deposits report

When looking at the Tax Deposits report it will show that the deposit schedule is pulling whatever the first deposit schedule that was chosen on the client, instead of any changes.

02/08/19 Payroll Compliance State Tax Forms 2018.4.5 Verified 02/08/19 TBD WA Workers Compensation code 6411-14 is missing

Currently in the program the WA code 6411-14 is not available, we will be updating it shortly.

Workaround: Add the code manually, type the 6411-14 code and then the system will prompt for you to add it.

02/08/19 Payroll Compliance State Tax Forms 2018.4.2 Verified 02/08/19 TBD Saint Mary's PA local tax increase

This tax has increased for the 2019 year, we will have it updated shortly in the program

02/06/19 Payroll Reports 2018.4.5 Fixed 02/06/19 2018.4.6 Simple IRA Deduction Limit for 2019

Setup a deduction item with the special type of Simple 408(p), activate it on an employee it will calculate the deduction limit at $12,500 instead of the 2019 limit.

02/06/19 Payroll Compliance Reports 2018.4.4 Verified 02/06/19 TBD 1099-INT showing incorrect recipient state when editing

When in the edit payroll tax forms screen with a vendor who has a different state address than the client. When changing Box 15 for INT or state Abbr. in recipient data tab to the client state, it changes the recipient state as well.

01/31/19 Platform CS Connect 2018.4.6 Notice 01/31/19 2018.4.6 Release of v. 2018.4.6 update of Accounting CS

The v. 2018.4.6 update of Accounting CS is tentatively scheduled for release on Thursday, February 7th.  It is scheduled to be installed in Virtual Office the evening of Wednesday, February 6th. 

02/06/19 Payroll Compliance State Tax Forms 2018.4.3 Verified 02/06/19 TBD When editing large clients in Edit Payroll Tax forms, screen returns to top

When adding data in the Edit Payroll Tax forms screen, the screen will automatically roll back to top. Data is not being lost, we are looking into having it stop scrolling.

02/05/19 Payroll Compliance Reports 2018.4.4 Fixed 02/05/19 2018.4.6 W-2c Employee copy not populating when modifying Box 17

When trying to process a W-2c in ACS the employee copy will not populate when Box 17 is modified in the corrected data column

02/05/19 Payroll Compliance State Tax Forms 2018.4.3 Fixed 02/05/19 2018.4.6 Grand Rapids City Tax Agent Address change

We are aware that Grand Rapids has changed their banking information and will be updating to reflect the new routing and account number shortly.

02/01/19 Payroll Reports 2018.4.5 Testing Fix 02/01/19 Pending Release Virginia Creditor Garnishment incorrect

The creditor garnishment for VA is calculating incorrectly. This is only true when using the pay frequency of Semimonthly or Monthly. This is due to a rounding error we are looking to fix.

01/30/19 Payroll Compliance State Tax Forms 2018.4.4 Verified 01/30/19 TBD NJ WR-30 is calculating incorrect Base Week totals

We have confirmed that the WR-30 is not currently reflecting the correct amount of base weeks on employees if they have wages entered in a non primary department. We are currently working on a fix for this issue.

01/30/19 Payroll Compliance State Tax Forms 2018.4.3 Verified 01/30/19 TBD IT-941 and Coschocton return could reflect wrong numbers if including Coschocton city on form

The OH IT-941 and the Local Coschocton return could reflect incorrect numbers even with the W-2 and IT-3 are correct. We are currently investigating the discrepancies.

01/29/19 Accounting Reports 2018.4.5 Testing Fix 01/29/19 Pending Release Vendor direct deposit not adding checks from scheduled templates

Unprinted checks created from a scheduled template are not including direct deposit information.

Workaround: After an unprinted check is created, they can mark it as Handwritten, save, unmark it, and save again. The toggle then populates the necessary direct deposit allocations.

01/29/19 Payroll Compliance State Tax Forms 2018.4.4 Fixed 01/29/19 2018.4.5 REV-1667 Not generating W-2 attachment in Internet/Magnetic Media File

We have updated the REV-1667 form above the "Cut Here" line to support the new requirements for Number of W-2's and 1099's. Please make sure to manually enter those amounts under Actions / Edit Payroll Tax Forms

See1603735

TFS 1603735

01/29/19 Payroll Compliance State Tax Forms 2018.4.6 Fixed 01/30/19 2018.4.6 Waverly, OH Income Tax Department Address change

The City of Waverly, OH Income Tax Department mailing address has recently changed. We will be updating the programs hourly to have the new address reflect properly.

01/29/19 Payroll Compliance State Tax Forms 2018.4.3 Fixed 01/29/19 2018.4.6 1099-B error "There are no 1099s to print"

Currently when you attempt to process 1099-B you can receive a message that says "There are no 1099s to print!". This seems to be consistent and can also be related to 1099-B's that have overrides. We are currently working on this, tackling them together and separately to be able to get you the best answer quickly. Our development team understands the urgency to this and the deadline looming.

01/29/19 Payroll Compliance State Tax Forms 2018.4.3 Fixed 01/29/19 2018.4.6 Arizona Minimum wage change for 2019

We are aware that AZ has changed the minimum wage from $10.50 to $11.00 an hour and will be making a change shortly to be effective for our tipped employee calculation

ETA 2018.4.6

TFS 1600572

01/29/19 Payroll Compliance State Tax Forms 2018.4.4 Testing Fix 01/29/19 Pending Release WI W-2 Copy 1 filed electronically could have an error

When Transmitting the WI W-2 Copy 1 electronically you could receive the error:

"Unable to add the file. The following are either missing or incorrect RTRecordIdentifier"

The reason this is happening is if you file a zero WT-7 the state does not want you to file a Copy 1 W-2. Please refrain from filing a W-2 in this situation.

See 1600526 for more information

TFS 1600526

01/29/19 Payroll Compliance State Tax Forms 2018.4.3 Fixed 01/29/19 2018.4.6 School District of Green in Ohio splits their rate between two cities

The School District of Green in Ohio splits their rate into two parts. This will be fixed shortly

01/28/19 Payroll Compliance State Tax Forms 2018.4.3 Fixed 01/28/19 2018.4.6 Caldwell, Ohio no longer part of RITA

Caldwell has been removed from RITA. We have confirmed this and will be sure to remove from the RITA form shortly.

01/28/19 Payroll Compliance State Tax Forms 2018.4.4 Verified 01/28/19 TBD Louisiana L-3 Annual SIT form is not footing

On the LA L-3 form Page 1 shows four quarterly amounts which are correct but the total does not add up correctly

Workaround: Go into Actions | Edit Payroll Tax Forms and click the Employee Data tab, then override the values for each employee to match correctly to the total

01/23/19 Payroll Compliance State Tax Forms 2018.4.4 Fixed 01/25/19 2018.4.5 K-5 not pulling employee information if 0 dollars are withheld

K-5 is not pulling employee information if they have zero dollars of KY state withholding withheld

01/21/19 Payroll Compliance Electronic Filing 2018.4.3 Fixed 01/25/19 2018.4.5 Error when attempting preview 1099-MISC forms for certain clients

When previewing 1099-MISC for some clients you could possibly receive:

System.NullReferenceException: Object reference not set to an instance of an object. at CreativeSolutions.Sbpr.TaxProcessing.W21099.Form1099.Client1099Information.AddStateIdOverride(String currentState, String stateIdNumber, Client1099StateOverrideType overrideType) at CreativeSolutions.Sbpr.TaxProcessing.W21099.Form1099.Client1099Information.LoadOverrides() at CreativeSolutions.Sbpr.TaxProcessing.W21099.Form1099.Client1099Information..ctor(ICommonDataService dataService, Int32 clientKey, FilterInfoEventArgs filterInformation) at CreativeSolutions.Sbpr.TaxProcessing.W21099.Form1099.Form1099Processor.Calculate1099s(Form1099OutputMethod copy1096OutputMethod) at CreativeSolutions.Sbpr.TaxProcessing.WorkItems.EditPayrollTaxForms.EditPayrollTaxFormsModel.ReloadOrDisposeOfForm1099Processor(ClientModel clientModel, FilterInfoEventArgs filter, Boolean forceReload) at CreativeSolutions.Sbpr.TaxProcessing.WorkItems.EditPayrollTaxForms.EditPayrollTaxFormsPresenter.ReloadProcessors(Boolean forceReload) at CreativeSolutions.Sbpr.TaxProcessing.WorkItems.EditPayrollTaxForms.EditPayrollTaxFormsPresenter.FilterChanged() at CreativeSolutions.Sbpr.TaxProcessing.WorkItems.EditPayrollTaxForms.Filter.EditPayrollTaxFormsFilterPresenter.Process(FilterInfoEventArgs filterInfoEventArgs) at CreativeSolutions.Sbpr.TaxProcessing.WorkItems.EditPayrollTaxForms.Filter.EditPayrollTaxFormsFilterView.ViewProcessClicked(Object sender, FilterInfoEventArgs filterInfoEventArgs) at CreativeSolutions.Sbpr.TaxProcessing.WorkItems.TaxProcess.Framework.ClientPresenters.ClientFilterPresenter.Process() at CreativeSolutions.Sbpr.TaxProcessing.WorkItems.TaxProcess.Framework.ClientPresenters.ClientFilterPresenter.ViewRefreshClicked(Object sender, EventArgs e) at CreativeSolutions.Sbpr.TaxProcessing.WorkItems.TaxProcess.Framework.ClientPresenters.ClientFilter.refreshButton_Click(Object sender, EventArgs e) at System.Windows.Forms.Control.OnClick(EventArgs e) at System.Windows.Forms.Button.OnClick(EventArgs e) at System.Windows.Forms.Button.WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam

01/23/19 Accounting Reports 2018.4.1 Testing Fix 01/24/19 Pending Release Credit Card Credit type transactions imported from QuickBooks are incorrect

The type of transaction of "Credit Card Credit" is being imported as a reversed sign transaction.

01/11/19 Payroll Compliance Electronic Filing 2018.4.3 Fixed 01/24/19 2018.4.6 KS W-2 Copy 1

The internet file for KS City W-2 will create but does not end in the proper format. The file will need to be updated manually by adding a .txt to the end of the file after creation. The file should then say KCMOTAX.txt. This will allow it to be filed, we are working diligently on a fix.

01/11/19 Payroll Compliance State Tax Forms 2018.4.3 Fixed 01/24/19 2018.4.6 Maine Minimum wage change

The tip credit is not reflecting correctly for Maine as the minimum wage has recently changed to 11.00. We are aware and will making an update shortly to fix this issue.

Per dev should be in the first update in Feb.

TFS 1596268

01/31/19 Platform CS Connect 2019.1.0 Notice 01/31/19 2019.1.0 Release of v. 2019.1.0 update of Accounting CS

The v. 2019.4.6 update of Accounting CS is tentatively scheduled for release on Thursday, February 7th.  It is scheduled to be installed in Virtual Office the evening of Wednesday, February 6th. 

01/09/19 Payroll Compliance Reports 2018.4.3 Verified 01/23/19 TBD "Not Responding" while processing 1099's

We have had reports of 1099's and W2's being slow to process inside Edit Payroll Tax Forms. We are researching this issue at this point.

01/09/19 Payroll Compliance State Tax Forms 2018.4.3 Fixed 01/23/19 2018.4.6 MO 1099 file incorrect

MO requires the file to end in .txt, currently it does not have that extension.

Workaround: Save the file and then add .txt

01/09/19 Payroll Compliance State Tax Forms 2018.4.3 Fixed 01/23/19 2018.4.6 Toledo W-3 form is showing 2017

Toledo W-3 form is showing 2017 instead of 2018 and the incorrect due date, this will be fixed shortly

01/08/19 Payroll Compliance State Tax Forms 2018.4.3 Verified 01/23/19 TBD Pages missing from the Oregon STT-a

Employees and additional pages in certain circumstances will not print on all the pages.

Workaround: Select a quarter that has the most employee unemployment values that will show on the employee data tab and all the correct employees will show on the annual form. Make sure to mark quarterly and annually in this circumstance.

01/10/19 Payroll Compliance State Tax Forms 2018.4.3 Fixed 01/23/19 2018.4.6 Irondale AL Monthly Reconciliation Form

On the Irondale Monthly Reconciliation Form the taxpayer ID is filling in incorrectly, we are working on a fix.

01/14/19 Payroll Compliance Reports 2918.4.3 Fixed 01/23/19 2018.4.6 1099 forms not saving overrides

Some overrides in Edit Payroll Tax Forms do not save on the 1099 forms. We are currently working on this.

01/22/19 Platform Reports 2018.4.4 Testing Fix 01/23/19 Pending Release Layout Designer: Error after adding conditional expression for certain variables

When adding a conditional expression on a layout there are instances when you will receive the following message:

System.ArgumentOutOfRangeException:

Length cannot be less than zero.

Parameter name: length

Exception Properties:

ActualValue: null

ParamName: length

Stack Trace:

at System.String.Substring(Int32 startIndex, Int32 length)

at CS.Accounting.Reports.Processor.DataSourceBase.AddDynamicSources(AggregateDataSource agg, Dictionary`2 dynamicRowMap)

at CS.Accounting.Reports.Processor.DataSourceBase.d__285.MoveNext()

at CS.Accounting.Reports.Processor.LayoutProcessor.CalculateLayoutForElementList(IDataSource layoutDataSource, IEnumerable`1 elements, String identifier, Guid transactionIdentifier, IOutput cache, Boolean calcRepeatingRegion, DatasharingInfoGatherer datasharingInfoGatherer)

at CS.Accounting.Reports.Processor.LayoutProcessor.CalculateLayoutForElementList(IDataSource layoutDataSource, IEnumerable`1 elements, String identifier, Guid transactionIdentifier, IOutput cache, Boolean calcRepeatingRegion, DatasharingInfoGatherer datasharingInfoGatherer)

at CS.Accounting.Reports.Processor.LayoutProcessor.NewCalculateLayout(IOutput cache, IList`1 txFieldFilters, Guid transactionIdentifier, Nullable`1 clientKey, DatasharingInfoGatherer datasharingInfoGatherer)

at CS.Accounting.Reports.Processor.LayoutProcessor.CalculatePrintJob(IOutput cache, DatasharingInfoGatherer datasharingInfoGatherer)

at CS.Accounting.Reports.Processor.LayoutProcessor.NewGenerateReportCalculatedCache(DatasharingInfoGatherer datasharingInfoGatherer)

at CS.Accounting.Reports.Processor.LayoutProcessor.Evaluate(Object parameter)

at System.Threading.ThreadHelper.ThreadStart_Context(Object state)

at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

at System.Threading.ThreadHelper.ThreadStart(Object obj)

01/10/19 Payroll Compliance Reports 2018.4.3 Verified 01/23/19 TBD Edit Payroll Tax Forms experiencing an error during 1099 data entry

When working with a 1099-MISC form in Edit Payroll Tax forms, if the date is deleted in the signature area of the Client Data tab, the program seems to freeze -- buttons can be selected on the navigation pane and the "Additional info" button can be pressed, but nothing will happen. You must go back in and enter the date, if you want to suppress the date you must use the additional info button to suppress the date.

Per dev notes:

Teeple, Jeremy (Tax)commented 2 hours ago

This is not locking the program. This is just requiring a date to be entered. You will see that the cursor stays in that field after you delete the date. If you click back in that field and enter a date it will let you click off the field. We will update on a future release to allow a blank field to be entered. The proper way to suppress the date is to mark the option in additional information. This way the user does not need to make this override every year.

TFS 1595381

07/09/18 Platform SQL Version 2018.2.0 Notice 07/09/18

NOTICE

Support for Microsoft SQL Server 2008 and 2008 R2 is ending

On July 9th, 2019 Microsoft will discontinue extended support of Microsoft SQL Server 2008 and 2008 R2.

For more details, see the Discontinued support for Microsoft SQL Server 2008 help article.

01/07/19 Payroll Compliance Reports 2018.4.3 Fixed 01/23/19 2018.4.6 Marking the One 1099 per transaction option prevents the distribution amount from going to the form

We are aware that if you mark the one form per transaction option on a transaction with a 1099 amount, the 1099 amount does not flow to the form.

01/04/19 Payroll Compliance State Tax Forms 2018.4.2 Fixed 01/23/19 2018.4.6 WV IT-103 needs to be updated to V.3

WV has approved us based on the version in the program. We are aware there is an updated version and are in contact with the state to address the situation.

01/18/19 Payroll Tax Forms 2018.4.3 Fixed 01/18/19 2018.4.6 Prior Year 940 e-file critical error: Filing period too old

Unable to e-file 94x forms for prior years.

01/23/19 Workpapers Reports 2018.4.4 Fixed 01/24/19 2018.4.6 Fieldwork Utility causing error

When attempting to switch the database location to fieldwork you will receive the following error:

System.IO.IOException: The process cannot access the file 'C:\WinCSI\Workpapers CS Data\DataSource.xml' because it is being used by another process.

at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)

at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)

at CS.Accounting.PresentationModel.FieldworkUtilityDialog.FieldworkUtilityModel.UpdateDataSource(Boolean update)

at CS.Accounting.PresentationModel.FieldworkUtilityDialog.FieldworkUtilityPresenter.UpdateDataSource(Boolean update)

at CS.Accounting.UI.Main.FieldworkUtility.FieldworkUtilityDialog.UpdateButtonClick(Object sender, EventArgs e)

at System.Windows.Forms.Control.OnClick(EventArgs e)

at Infragistics.Win.Misc.UltraButtonBase.OnClick(EventArgs e)

at Infragistics.Win.Misc.UltraButton.OnMouseUp(MouseEventArgs e)

at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)

at System.Windows.Forms.Control.WndProc(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

01/22/19 Accounting Reports 2018.4.4 Fixed 01/22/19 2018.4.5 Trying to populate client from UltraTax causes error

When going into UltraTax and clicking File \ Import \ Populate Clients and pick the entity you receive this error:

System.IO.IOException:

The process cannot access the file 'Y:\Accounting CS Data\Data\Integration\Tax\UT2ACS.XML' because it is being used by another process.

Stack Trace:

at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)

at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)

at System.Xml.XmlDocument.Save(String filename)

at CreativeSolutions.Sbpr.DemographicsConversion.UltraTaxClientConversion.ClientSelection.ClientSelectionModel.CorrectUltraTaxXmlNamespace(String xmlFilePath, StringCollection& errors)

at CreativeSolutions.Sbpr.DemographicsConversion.UltraTaxClientConversion.ClientSelection.ClientSelectionModel.LoadUltraTaxClientData(IEnumerable`1 entityTypeModels)

at CreativeSolutions.Sbpr.DemographicsConversion.UltraTaxClientConversion.UltraTaxClientConversionWizardController.AdvanceIntoTab(Object tab)

at CS.Accounting.UI.Main.Wizard.WizardController.ViewNextClicked(Object sender, EventArgs e)

at CS.Accounting.UI.Main.Wizard.WizardDialog.TryToFireEvent(EventHandler eventHandler)

at CS.Accounting.UI.Main.Wizard.WizardDialog.WizardSharedNextClicked(Object sender, EventArgs e)

at CS.Accounting.UI.Main.Wizard.WizardShared.nextButton_Click(Object sender, EventArgs e)

at System.Windows.Forms.Control.OnClick(EventArgs e)

at Infragistics.Win.Misc.UltraButtonBase.OnClick(EventArgs e)

at Infragistics.Win.Misc.UltraButton.OnMouseUp(MouseEventArgs e)

at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)

at System.Windows.Forms.Control.WndProc(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

01/04/19 Payroll Compliance State Tax Forms 2018.4.2 Fixed 01/22/19 2018.4.5 PA form REV-1667 is unable to E-file with error

When attempting to E-file the REV-1667 you will receive an error of "This file type expects 29 columns and the file only contains 17 column(s)".

Looks as if it was fixed but no update number has been given, will update item when that is given.

TFS 1591489

01/17/19 Payroll Compliance State Tax Forms 2018.4.3 Fixed 01/22/19 2018.4.4 Municipalities removed by the City of Columbus

Several cities are now being governed by RITA/CCA and not the City of Columbus. We have made the effective change on the form as of 2018.4.4

12/31/18 Payroll Compliance State Tax Forms 2018.4.2 Fixed 01/22/19 2018.4.4 Piqua and Tri-Village School District not showing on forms

Previously these two school districts were not showing on reports. they have since been updated and fixed to show on the locals report.

01/02/19 Payroll Compliance State Tax Forms 2018.4.2 Fixed 01/22/19 2018.4.5 NY State Minimum Wage not populating 2019 rate on tipped employees

When creating a payroll check for a tipped employee, if you chose "increase the report tips amount to the required tips amount" the wages are not going to the proper state minimum wage. We are currently working on a fix for this.

01/17/19 Payroll Tax Forms 2018.4.3 Fixed 01/18/19 2018.4.6 Incorrect 940 payment file when there is an overpayment

If there is an overpayment on the 940 but also open liabilities, and choosing to file Electronic with Payment, the 940 payment is including the open liabilities in the payment record. Workaround:Select Electronic filing method or remove open liabilities for the filing period (this is what it is grabbing when selecting with payment.)

01/09/19 Payroll 1099 2018.4.3 Fixed 01/18/19 2018.4.5 1099 preview error: Object reference not set to an instance of an object

Error previewing 1099 forms - System.NullReferenceException: Object reference not set to an instance of an object.

If the error received matches the error in this TFS, please enter a new TFS to get a client-specific script

TFS 1594248

01/17/19 Accounting Tax Export 2018.4.3 Fixed 01/17/19 2018.4.6 Export Client Data to Lacerte - Lacerte gives Invalid File message

After a tax export, when attempting to import into Lacerte, an error of "Invalid import data" or "Invalid File Format" may occur

01/10/19 Payroll Impound 2018.4.3 Verified 01/17/19 TBD Impound: Tax agents that were previously not selected for funding will automatically be selected in some situations

If you have a client setup to do "Selected" funding for tax agents, some tax agents that were previously not selected will automatically get selected in some situations. This issue appears to only happen with state tax agents and it will happen when a new deposit schedule takes effect. This issue does not apply to federal or local tax agents.

01/18/19 Payroll State Tax Forms 2018.4.3 Fixed 01/17/19 2018.4.4 Oregon STT-2 form may show incorrect total subject wages

The Oregon STT-2 form may show incorrect total subject wages

01/09/19 Payroll Tax Calculation 2018.4.3 Fixed 01/17/19 2018.4.4 California SIT may be incorrect for 2019 checks

The CA state withholding amounts may be incorrect for 2019 checks.

01/09/19 Payroll State Tax Forms 2018.4.3 Fixed 01/17/19 2018.4.4 Virginia VEC-FC-20 Signatory's name not pulling into part C Certification, only title

Part C, Certification, of the Virginia VEC-FC-20 form is not pulling in the Signatory's Name in the 'Print Signatory's Name and Title' filed. The title pulls in but not the name.

01/08/19 Payroll State Tax Forms 2018.4.3 Fixed 01/17/19 2018.4.4 Error previewing some Kentucky forms - Input string was not in a correct format

The issue appears to be with the K-5 form.

Workaround:

1. In Process Payroll Tax Forms, you can unmark the K-5 form when processing, OR mark that form alone, mark Clear Form overrides, and preview the form.

2. In Edit Payroll Tax Forms, avoid the K-5 form (unless you have cleared form overrides in the Process Payroll Tax Forms screen)

01/08/19 Payroll State Tax Forms 2018.4.2 Fixed 01/17/19 2018.4.4 Indiana UC5A does not recognize employees with special characters

Commas in an employee's first or last name fields could cause the employee to not be included in the upload to Indiana, even if the employees appear to be fine in the internet file.

01/04/19 Accounts Payable Chart of Accounts 2018.4.2 Fixed 01/17/19 2018.4.6 Error after attempting to renumber a gl account to an existing number

An error may occur when editing a gl account number and trying to change it to an existing gl account number:

System.Data.DeletedRowInaccessibleException:

Deleted row information cannot be accessed through the row

01/04/19 Payroll Tax Calculation 2018.4.2 Fixed 01/17/19 2018.4.6 Incorrect taxable wages generated when using calculate net to gross for tax exempt pay items

In some situations, the program is assigning taxable wages and gross taxable wages to a pay item that is exempt from taxes. It does not calculate any tax amounts to withhold, but the taxable wages and gross taxable wages are still recorded as if the pay item was supposed to be subject to the taxes.

01/15/19 Accounting Spreadsheet Import 2018.4.3 Fixed 01/15/19 2018.4.4 Error importing spreadsheet with account sub-codes

When attempting to import a spreadsheet with account balances that include account sub-codes, an error will occur:

System.NullReferenceException:

Object reference not set to an instance of an object.

Our development team is aware of this issue and will be correcting this in a future update.

Workaround:

Avoid mapping the sub-code column during the import. This will allow for the rest of the spreadsheet data to be brought into Accounting CS. You can then apply the sub-codes to the accounts once they are in Accounting CS.

01/15/19 Payroll Compliance State Payroll Taxes 2018.4.3 Fixed 01/15/19 2018.4.4 Adding option to have a 6 digit Political Subdivision Codes (PSD) for Pennsylvania clients

Per instructions in Pennsylvania Act 18, we will be adding the option to have either a 2 or 6 digit code for the PSD entered for Pennsylvania clients. This number is entered in Setup > Clients > Payroll Taxes , by selecting the Local button. The code is reported on form W-2 in box 20.

Currently, Accounting CS only allows for the 2 digit code, which is also an option in the Act 18.

01/15/19 Payroll Compliance Payroll Taxes 2018.4.3 Fixed 01/15/19 2018.4.4 Rejection message received when submitting 94x PIN Enrollment

The following message may come from the IRS on a 94x PIN Enrollment submission with a rejection:

"Data Mismatch: 'ReturnTypeCd' (specified in the Return Header) and the return version (specified by the 'returnVersion' attribute of the 'Return' element) of the return must match the return type and the version supported by the Modernized e-File system. (rule R0000-004-01)"

We are awaiting approval from the IRS on a newer version of the format. Once we have confirmation, we will update the format in Accounting CS.

01/15/19 Payroll Compliance Payroll Tax Forms 2018.4.3 Fixed 01/15/19 2018.4.5 Error when trying to edit some 1099 and 1095-C forms in Layout Designer

Some users have reported receiving the following error when attempting to edit some copies of the 1099 or 1095-C in Layout Designer:

Font 'OCR A Extended' cannot be found

Our development team is aware of this issue and will be correcting in a future update.

You can access the font file to provide to user from this location:

\\pssg.local\UserServices\TFS\CSAccountingSupport\1594468

Email the file to the user and have them put the file in their Fonts folder on the workstation. Then have the user reboot the workstation.

TFS 1594468

01/08/19 Payroll City Tax Forms 2018.4.3 Fixed 01/14/19 2018.4.6 Ohio Akron AW-3 Form: Incorrect rate calculation on Line 5

Line 5 of the Ohio Akron AW-3 form is calculating incorrectly at 2.25%. The correct rate is 2.5%.

01/07/19 Payroll State Income Tax 2018.4.3 Fixed 01/14/19 2018.4.4 Massachusetts income tax rate reduced to 5.05%

For 2019, the Massachusetts income tax rate was reduced to 5.05%.

01/03/19 Workpapers Onvio Documents 2018.4.2 Verified 01/14/19 TBD Error adding documents to Onvio Documents portlet if documents have been uploaded to client folder in Onvio Client Center

In the Onvio Client Center if you uploaded documents to a client’s folder when adding those documents using the Onvio Documents portlet in the Workpapers Dashboard you may receive the following error: There was a problem communicating with Onvio. Please try again.

Workaround: In the Onvio Client Center move all the documents out of the client’s folder. Delete that client folder. You will now be able to login to the Onvio Documents portlet in the Workpapers Dashboard and add the documents to your binder.

01/03/19 Platform Handwritten Checks 2018.4.2 Fixed 01/14/19 2018.4.4 Enter Transactions - Handwritten checks may not honor next check number if number has already been used

When entering handwritten checks the program may not honor the next check number in Bank Account setup if the check number has already been used.

01/03/19 Payroll State W-2 2018.4.2 Fixed 01/14/19 2018.4.4 Cannot create Wisconsin W-2 Copy 1 for electronic if have leading 0 for SSN or EIN

When processing the W-2 Copy 1 for Wisconsin as Electronic you may receive the following message:

Unable to add the file.

The following are missing or incorrect:

Employee SSN

Employer Agent ID

This may occur if the employee social security number or employer agent id start with a leading 0.

01/02/19 Payroll Print Checks 2018.4.2 Fixed 01/14/19 2018.4.4 Check Printing: Error when printing checks without a check number (but with a MICR line) on the check layout

When printing payroll checks you may receive the following error: Exception has been thrown by the target of an invocation

This may occur if the check layout contains the MICR Line variable without containing the Check Number variable.

Workarounds: 1) Remove the MICR Line variable on the check layout or 2) Insert the Check Number variable. If you do not want the Check Number variable to be shown either hide it or change the font color to white in the check layout.

12/31/18 Payroll Local Taxes 2018.4.2 Fixed 01/14/19 2018.4.4 Reports may not display local taxes when employees are transferred

When transferring employees through File > Transfer Client Information, the local taxes may not transfer appropriately. Payroll checks may still calculate local taxes in the transferred employee and flow through to tax forms; however, reports (such as the Earnings Report) may not display the local taxes.

01/09/19 Payroll Data sharing 2018.4.2 Open 01/09/19 TBD W-2 Datasharing from Accounting CS to UltraTax CS

If you attempt all of the steps in the following datasharing article and the programs still will not data  share, please take a look at the last bullet point in the Internal Notes section: Sharing W-2 data with UltraTax

Successful workaround: Rename the X:\WinCSI\Accounting CS Data\ ClientID folder to ClientID.OLD. Then rebuild datasharing for that one client in ACS, and then reprocess the employee copy of the W-2's.

There is also a TFS WI: 1518046

11/27/18 Payroll Compliance Employee Setup 2018.3.2 Verified 01/10/19 TBD Switching Employee Type to Agricultural receives error

Users will receive an error when trying to switch their employee type to agricultural from standard with open liabilities present.

Error received is:

System.InvalidOperationException:

Unable to determine the payment schedule for the vendor.

 

Stack Trace:

at CS.Accounting.PresentationModel.EmployeeSetup.Main.EmployeeMainModel.UpdateVendorOpenLiabilities(DataSet readDataSet, DataSet writeDataSet, HolidayCalculator holidayCalculator)

at CS.Accounting.PresentationModel.EmployeeSetup.Main.EmployeeMainModel.ChangeEmployeeEarningsTypeOnChecks()

at CS.Accounting.PresentationModel.EmployeeSetup.Main.EmployeeMainPresenter. b__17_0(CommonDialogResult dialogResult, Delegate actionToContinue)

at CS.Accounting.UI.ViewObjects.View.WinDisplayPopupMessage(MessageBoxEventArgs messageBoxEventArgs, Func`6 showMessageBox)

at CS.Accounting.UI.ViewObjects.View.DisplayPopupMessage(MessageBoxEventArgs messageBoxEventArgs)

at CS.Accounting.PresentationModel.EmployeeSetup.Main.EmployeeMainPresenter.OnSaved(Object sender, SavedEventArgs e)

08/27/18 Workpapers Reports 2018.2.2 Fixed 01/10/19 2018.4.4 "Unknown Error has occurred" when opening folders in File Exchange View

When you try to open an folder in the WP dashboard you will receive an error of "unknown error has occurred", we are currently looking at getting this fixed and right now there is not a valid work around.

this will be fixed on 2018.4.4

TFS 1506952

01/03/19 Payroll Compliance State Tax Forms 2018.4.2 Fixed 01/09/19 2018.4.4 1098 has incorrect variable for recipient/lender TIN box

Currently the 1098 copy B,C, and D is showing the incorrect variable for the recipient/lender TIN.

Workaround: Go to File | Layout Editor and find the copy of the 1098 you need. Then remove the TaxForm.1099Recipient.EIN and replace that variable with TaxForm.1099Client.EIN.

We are addressing this but do not have an ETA, so we will need to walk them through making the change.

TFS 1589864

01/07/19 Payroll Reports 2018.4.3 Fixed 01/09/19 2018.4.4 Error thrown when trying to accept W-4 changes from Employee Self Service or Time Rack

If you attempt to accept information from the W-4 screen in Employee Self Service or accepting information from Time Rack it will throw an error starting with:

"Object reference not set to an instance of an object"

Currently we are looking into the issue and will have it fixed shortly.

Looks like it is resolved and will be fixed in the next release

TFS 1592942

01/04/19 Payroll Employer Contribution 2018.3.4 Fixed 01/04/19 2018.4.6 Employer Contribution with graduated table may not calculate correctly in some situations

Employer Contribution items setup with a graduated table and % of deduction as the type are not calculating correctly if the employee has multiple departments in certain situations. If amounts are entered in only one department the item calculates correctly. If you enter a different amount in a second department the employer match starts calculating at a higher percentage than the employee's percentage. If the amount is the same in both departments the calculation works correctly.

12/26/18 Payroll Reports 2018.4.1 Fixed 01/08/19 2018.4.4 Error using Current Total Rate and/or Latest Total Rate variables on reports

An error may occur when viewing reports with either of the following variables:

- [Client.StateTaxInformation.Unemployment.CurrentTotalRate]

- [Client.StateTaxInformation.Unemployment.LatestTotalRate]

Inner Exception:

System.ArgumentException:

An item with the same key has already been added.

12/21/18 Payroll Enter Batch Payroll 2018.4.0 Verified 01/02/19 TBD On Demand Payroll Checks: GL accounts assigned to inactive payroll checks are not being used in some situations

If you enter an On-Demand batch for an employee and select a pay item that has never been active on the employee, the program will not use the GL account that is assigned to that pay item the first time you enter an On-Demand batch. It works fine if you enter a second On-Demand batch, but the first time you enter one it uses the undistributed GL account.

12/07/18 Payroll Spreadsheet Import 2018.3.4 Verified 01/02/19 TBD Handwritten Batch Payroll Checks: Unknown location or department error when importing spreadsheet in certain scenarios

When attempting to import a spreadsheet on the Actions > Enter Batch Handwritten Payroll Checks screen, an error may occur stating "Unknown Location or Department of pay Item ". It's happening to employees that have two locations where only 1 location has a department assigned.

Workaround: Assign a department to both locations or delete the second location if it is not needed.

12/04/18 Payroll Direct Deposit 2018.3.4 Fixed 12/31/18 2018.4.4 Direct deposit allocations could change on vendor checks imported from spreadsheet

Check Printing: Vendor checks imported from a spreadsheet update/refresh direct deposit allocations when you print the check if the vendor's accounts are changed before printing.

12/13/18 Accounting QuickBooks 2018.3.4 Verified 12/31/18 TBD System.ArgumentException: Unrecognized description error when importing from QuickBooks Online

A "System.ArgumentException: Unrecognized description: Vehicle" error could occur when attempting to import from QuickBooks Online into Accounting CS. As a workaround, look for account codes in QuickBooks with a subtype of "Vehicle". Temporarily change the subtype to something else on all of them (including inactive accounts) and the import should complete without error.

11/29/18 Accounting Installation 2018.3.4 Notice 12/13/18

NOTICE

Microsoft Visual C++ fails to install

When updating Accounting CS or Workpapers CS, you may see an error that stops the update process and says that Microsoft Visual C++ failed to install. To resolve, please have your IT professional try the following options below:

  1. Close Accounting CS or Workpapers CS.
  2. Download the file vcredist_x86.exe from this link.
  3. Navigate to the WINCSI folder.
  4. Go to the following file path:

    For Accounting CS: \\WINCSI \Accounting CS\Desktop\MSI\VC2013\.

    For Workpapers CS: \\WINCSI\Workpapers CS\Desktop\MSI\VC2013\.

  5. Replace the vcredist_x86.exe file located in that folder with the file from the link above.
  6. Apply the update to version 2018.3.4 again.

If the above does not work, try these next steps.

  1. Close Accounting CS or Workpapers CS.
  2. Go to the workstation Control Panel, select Programs and Features.
  3. Uninstall ALL Visual C++ items that are 2013 and 2015 versions.
  4. Reinstall Visual C++ from Microsoft's website.
  5. Apply the update to version 2018.3.4 again.
12/03/18 Accounting Bank Reconciliation 2018.3.4 Testing Fix 12/03/18 Pending Release The Bank Reconciliation checkbox column order does not stay where you drag it after leaving the screen and returning

In the bank rec, the column order for the Checkbox column does not persist after leaving the screen and coming back. That column isn't available in the Edit > Options dialog, so the only way to change the column order is by dragging and dropping.

 

10/29/18 Payroll Impound 2018.3.1 Fixed 1/17/19 2018.4.4 Display/Refresh issue when Tax agents or Payroll agents are set to Selected on the Client Impound tab

In Setup > Clients on the Impound tab if you choose Selected for Tax agents or Payroll agents and choose some agents within the ellipsis when you Save the client, the selection will change to All. However, if you edit the client it will properly switch back to Selected as this is a display/refresh issue only.

10/18/18 Payroll Tax Calculation 2018.3.1 Verified 10/19/18 TBD Possible incorrect CO OPT calculation

In some situations, an incorrect Colorado OPT tax amount could calculate when entering a check in Enter Batch Payroll set to an annual pay frequency.

10/12/18 Payroll State Tax Forms 2018.3.0 Verified 10/19/18 TBD NV MBT General Business taxable wages aren't being considered on the TXR-020 when in multiple locations

Nevada MBT General Business taxable wages aren't being considered on the payroll tax form TXR-020 when the employee is in multiple locations.

10/18/18 Workpapers Excel 2018.3.0 Notice 10/18/18

NOTICE

*FYI* - Opening Excel workpapers will produce a threat detected message when using Windows Defender Antivirus

When using Windows Defender Antivirus and launching Excel Workpapers a message is displayed that it is being recognized as a possible threat.

Please follow our Antivirus guidelines to add in exceptions for Workpapers CS to resolve this:

Antivirus guidelines for CS Professional Suite applications

10/16/18 Payroll Payroll Schedules 2018.3.0 Verified 10/16/18 TBD Payroll Schedules: Marking the option to 'Adjust check date for non-business days' may cause an error

On the Setup / Clients / Payroll Information tab if you setup a Payroll Schedule with the option marked to ‘Adjust check date for non-business days’ you may receive an error referencing, 'The result is out of the supported range for this calendar.’ 

Workaround: Setup up the payroll schedule, but do NOT mark the checkbox option to 'Adjust the check date for non-business days.' Create the schedule, save the changes, and then edit the schedule to mark the checkbox. Then edit one of the dates, click the Update button, change the date back to the original date, and then click Update again. 

10/03/18 Payroll XactPay 2018.3.0 Notice 10/05/18

NOTICE

XactPay workers' compensation files

If your firm partners with the Hartford to process XactPay workers' compensation files, you must update your version of Accounting CS to 2018.3.0 or higher to continue processing XactPay files after January 1, 2019.

10/04/18 Accounting Import 2018.3.0 Fixed 10/04/18 2018.4.4 Chart of Accounts spreadsheet import does not properly assign multiple custom tax codes

When importing a Chart of Accounts using the spreadsheet import feature in Accounting CS, clients that have multiple custom tax codes and sub-codes may have the incorrect codes assign to them after the import.

09/26/18 Accounting State Tax Forms 2018.2.3 Notice 09/27/18

NOTICE

W-4 changes from the IRS will be delayed until 2020

The W-4 redesign was announced for 2019 however, per the IRS this has been delayed until 2020

09/05/18 Workpapers File Exchange 2018.2.2 Fixed 09/10/18 2018.4.4 Opening a folder in Workpapers Dashboard causing an error

When trying to open a folder in the Workpapers dashboard you receive the error "unknown error has occurred", this is because it is attempting to use the File Exchange View. We are currently working on this.

09/04/18 Payroll Payroll 2018.2.2 Verified 09/10/18 TBD Enter Batch Payroll is not reflecting Prenote changes

When you start a batch in the "Enter Batch Payroll" screen with one employee in "Waiting" status for Direct Deposit, and you update the status in the Process Direct Deposit > Prenote Screen, it does not update or refresh the employees status when returning to Enter Batch Payroll.

08/10/18 Workpapers Add Workpapers 2018.2.1 Verified 08/14/18 TBD Adding workpaper from existing engagement binder with duplicate workpaper reference may cause an error

Adding a workpaper from an existing engagement binder in which the workpaper reference already exists in the current binder and choosing not to replace may cause the following error: An attempt was made to insert a new tree node with a duplicate item key.

Change the workpaper reference to something unique instead of adding the duplicate workpaper reference as a new workpaper.

06/26/18 Payroll State Tax Forms 2018.1.2 Verified 06/26/18 TBD Kentucky form Fayette Cou_220-221 is not including employer contributions on line 1 if the work location is outside of Fayette County

Kentucky form Fayette Cou_220-221 is not including employer contributions on line 1 if the work location is outside of Fayette County. Line 1 should include all gross pay whether in Fayette County or not.

Workaround: Override the form.

04/17/18 Payroll Payroll Tax Forms 2018.1.0 Verified 04/30/18 TBD Change of a business location address and taxes from the new address show up only on the Pennsylvania Keystone LST form

If you change a business location address the taxes from the new address will only show up on the Pennsylvania Keystone LST form.

Workaround: Change the business location back to its original address. Add a 2nd business location for the new address.

02/07/18 Payroll Tax Calculation 2017.4.2 Verified 02/07/18 TBD Ohio resident tax is calculating when marked as exempt

In situations where there is an Ohio resident tax with nexus marked for courtesy withholding and a payroll item marked as tax exempt for Ohio Cities tax the tax is still calculating.

04/18/17 Accounts Payable Accounts Payable 2017.1.0 Verified 04/18/17 TBD Accounts Payable Check Printing error

The following error may occur if using Automatic Application for Accounts Payable in certain situations:

Preprocessing: An error occurred when creating AP checks from pending payments.

 

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