AdvanceFlow: Alerts and notices

Alerts and notices

This topic compiles important information related to your software, such as the status of known issues, recently corrected problems, and answers to common questions.

Related topics

Online Product Status

User bulletins

IT checklist for AdvanceFlow

Contacting our Support team

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Reported Date Category Reported Version Status Modified Date Fixed Version Synopsis
11/14/19 Platform All Notice 11/14/19 Notice An Error has Occurred in the Script on this Page

After signing into a CS Professional Suite program, an error may show stating:

An error has occurred in the script on this page.

Line: 4

Char: 40662

Error: Unable to get property 'data' of undefined or null reference

Code: 0

Do you want to continue running scripts on this page?

This script error is showing instead of the prompt "Your password is expiring. You have "X" days left before your password expires. Please update your password."

To correct this message, log into the relevant website, either or and log in. You will then be prompted with the password expiring message and can change your password.

Please see Expiring Password Information for more information.

09/30/19 Platform All Investigating 09/27/19 Investigating Multi-factor authentication delays for GoFileRoom or AdvanceFlow

Multi-Factor Authentication: When logging into either GoFileRoom or AdvanceFlow there may be a delay for the push notification to appear in the Thomson Reuters Authenticator application to approve the request. If you are seeing a delay ‘enter a code’ instead.

09/12/19 All N/A Resolved 09/12/19 Resolved There was a problem connecting to the Advanceflow web services.

Update: This issue has been resolved and AdvanceFlow is fully functional, we apologize for the inconvenience.

We have received reports that some customers are unable to log in to AdvanceFlow or open workpapers, receiving the message: "There was a problem connecting to the Advanceflow web services". Our development teams have been notified and are investigating these issues.

09/06/19 All N/A Notice 09/06/19 Notice Not able to log in to GoFileRoom or AdvanceFlow

We have received reports that some customers were unable to log in to GoFileRoom and/or AdvanceFlow. Our automatic detection identified the problem server and is removing it from the available servers. If still facing issues please follow the steps below before attempting to log back into GoFileRoom and/or AdvanceFlow on an affected workstation.

  1. Clear your browser's cookies and cache manually by following the steps below.
    1. In Internet Explorer, choose Tools > Internet Options.
    2. Under Browsing history, click the Settings button.
    3. Click the View files button.
    4. Delete all files in this directory.
    5. Close and re-open Internet Explorer.
  2. Attempt to log into GoFileRoom or AdvanceFlow.

If the issue persists follow the steps below.

  1. In Internet Explorer, navigate to
  2. Note the server name listed.
  3. Clear your browser's cookies and cache.
  4. In Internet Explorer, navigate to
  5. Note the server name listed.
    • If different from previously noted name, test GoFileRoom and AdvanceFlow performance.
    • If the server name is not different, restart your workstation and attempt to login to GoFileRoom or AdvanceFlow again.

Virtual Office and SaaS users: To clear your temporary internet files, use these steps:

  1. Open Microsoft Word on Virtual Office.
  2. Type "" and then press Ctrl + Shift + Delete on your keyboard.
  3. In the dialog, clear the Preserve favorites checkbox and mark the Temporary files checkbox.







Important! End of support for Windows 7

In January 2020, Microsoft will end support for Windows 7. Because Thomson Reuters cannot support customers using our applications on unsupported operating systems, AdvanceFlow will no longer be supported on Windows 7 as of January 14, 2020. We strongly recommend that you upgrade your workstations to a supported operating system soon. For more information, see End of support for Windows 7 in our Help & How-To Center.

05/28/19 Edit Documents 19.1.1 Verified 05/28/19 TBD Additional ‘Edit Document’ tab opens when editing documents

When editing documents an additional tab opens in Internet Explorer called ‘Edit Document’. The tab is blank. After you save and close the document(s) the additional tab stays open. You must manually close the ‘Edit Document’ tab.