AdvanceFlow: Alerts and notices

Alerts and notices
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This topic compiles important information related to your software, such as the status of known issues, recently corrected problems, and answers to common questions.

Related topics

User bulletins

IT checklist for AdvanceFlow

IRS Newswire and Security Summit alerts

Contacting our Support team

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Reported Date Category Reported Version Status Modified Date Fixed Version Synopsis
08/30/17 Excel 2017.3 Fixed 10/12/17 N/A Slow in Excel with Office 2013 when doing cell shift and arrow key

With an Excel document opened in AdvanceFlow if you select a cell, click shift key and down arrow key to select as many cells you may experience slowness. This occurs in Office 2013.

If you have a user that is experiencing this issue please get the updated addin from \\pssg.local\pracwebdev\AuditFlow\AddIns\17.3.1 and provide it to the user as it will only be available internally.

TFS 1238067

06/29/17 Security ALL Notice 06/29/17 Notice Phishing email scam

We have been made aware of a phishing email scam that has been sent to some CS Professional Suite customers. The phishing email asks for a 'Re-Validation of Login Credentials'. This was NOT sent by Thomson Reuters. It is an attempt to trick practitioners into revealing their login information. Please do not click on the 'Login' button in this email.

If you receive a call about this from a user send the Firm ID, contact name, email address, and details of the message received including the email address the email address was sent from to the Command Center.

06/28/17 Platform N/A Notice 06/28/17 N/A Responding to questions regarding Petya ransomware

For users asking questions about this, here is the approved Thomson Reuters customer statement regarding Petya ransomware.

"Thomson Reuters takes the security of its global systems seriously. We are well aware of the latest, highly publicized, Petya ransomware attack that has impacted a number of organizations around the world, and our systems continue to function normally.

We are continually monitoring our systems to ensure the protection of our customers’ information and achieve consistent reliability of our products and services.

In the event customers experience any difficulties, they should contact their customer representative as usual.

06/05/17 Engagement Link 12.0 Fixed 10/12/17 Pending Release Engagement link dialog does not display properly

When adding an engagement link that has a formula to a document in a Fund Engagement, the dialog box may be cut off on the bottom. This does not affect non-Fund engagements.

04/12/17 Add-in 11.2 Verified 04/13/17 TBD Provided link to the AdvanceFlow IT Checklist is incorrect during add-in installation

If a workstation does not have Visual Studios 2010 Runtime for Office installed a prompt will display during the installation of the add-in which points you to the AdvanceFlow IT Checklist. The link is inaccurate. Please use the below link instead:

AdvanceFlow IT Checklist

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