Error: Windows cannot find desktop_ut.msi or Windows cannot find desktop_fa.msi

Alerts and notices

Scenario

You might see these errors when installing or running the desktop setup for UltraTax CS or Fixed Assets CS.

Error messages

Windows cannot find desktop_ut.msi make sure the name is typed correctly and try again

Windows cannot find desktop_fa.msi make sure the name is typed correctly and try again

Causes

These errors can be caused by a blocked installer or by Windows permissions issues.

Solutions

Unblock the installation file

Executable files that are downloaded to install an application can be automatically blocked by the workstation, which can result in the errors discussed in this article. To unblock a file, follow these steps:

  1. Locate the file used to install the application.
  2. Right-click on the file and choose Properties.
  3. In the General tab, locate the Unblock button. If there is not an Unblock button, this file is not blocked in this manner. If the button is present, click it, click Apply, then OK. Show me.
    Unblock Install File

Permissions

Ask your IT professional or network administrator to review the Permissions guidelines for the CS Professional Suite.

In addition to setting folder permissions, you may also need to run the installer using the system account vs. the domain admin account.

  1. If you are experiencing failure installing to a network drive please first collect the logs referenced in the installer logging and obtain them for development.
  2. Download PsExec from Microsoft's website.
  3. Extract the .zip file to a folder location on the user’s pc or Network. You want them extracted to the machine that will be running the UltraTax CS and/or Fixed Assets CS installer.
  4. Open the Command Prompt as Admin by going to Start > Accessories and right clicking on Command Prompt and click Run As Administrator on the machine where you will be running the install from.
  5. Type psexec -i -s cmd.exe and press Enter.
  6. Type net use X: \\ComputerName\ShareName, where x-the network drive letter you want to map.

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