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If a firm is planning to renew at a certain time, or not renewing for any reason, the EMS Renewal Plans need to be updated appropriately for all products being cancelled.

The only exception is that NetFirm CS, Virtual Office CS, SaaS, Web Builder CS, and Onvio should NEVER be updated as "NLU".

To update renewal plans in EMS, follow these steps:

Renewal Date Codes

Loss Reason Definitions / Examples

Related topics

No Longer Using (NLU)