Internal: Overview of Support Terms & Contracts

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Web text: Support Contract Cancellation Received - SCTY

Support terms vary by product family. Product order forms and the license agreement clearly state product support arrangements. A support representative is not responsible for confirming if the call is billable when the firm calls for assistance. 

Technical Support billing 

Support policy

Why bill for product support?

Rates and key concepts

Monthly Technical Support contracts

New support contracts

Expired Support Contracts

Support contract cancellations

Related topics

Support contracts for firms that owned Creative Solutions Accounting and Accounting CS