Unknown file copy error

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During the UltraTax CS, Fixed Assets CS, or FileCabinet CS license installation, you may receive an unknown file copy error. To resolve this error, try the following.

Desktop Setup

  1. Browse to the following location for the application giving the error.
    • FileCabinet CS: X:\WinCSI\Cabinet\Desktop\setup.exe
    • Fixed Assets CS: X:\WinCSI\DSW\Desktop\setup.exe
    • UltraTax CS: X:\WinCSI\UTYY\Desktop\setup.exe
  2. Right-click the setup.exe and choose Run as administrator.
  3. Click through the Desktop installation using the default options.
  4. Open UltraTax CS, Fixed Assets CS, or FileCabinet CS and attempt to install the licenses

Manually Run the License Installation

  1. Browse to X:\WinCSI\Tools\UTLicYY, where X represents the drive to which the application is installed and YY represents the year of UltraTax CS you are attempting to install licenses for. If you are attempting to install licenses for Fixed Assets CS or FileCabinet CS, select the most recent version of UltraTax CS.
  2. Right-click setup.exe and select Run as Administrator.
  3. Click through the installation using the default options. 
  4. Open UltraTax CS, Fixed Assets CS, or FileCabinet CS and verify whether the licenses are installed. 


Manually Copy the Licenses

  1. Browse to X:\WinCSI\Tools\UTLicYY\Licenses, where X represents the drive to which the application is installed and YY represents the year of UltraTax CS you are attempting to install licenses for. If you are attempting to install licenses for Fixed Assets CS or FileCabinet CS, select the most recent version of UltraTax CS.
  2. Press CTRL + A to highlight all the files in the Licenses folder. Then press CTRL + C to copy them. If there are no files in this folder, contact Support for assistance.
  3. Browse to X:\WinCSI\Licenses\UTYY, where X is the drive where the application is installed and YY is the year of UltraTax you are attempting to install licenses for. If you are attempting to install licenses for Fixed Assets CS or FileCabinet CS, select the most recent version of UltraTax CS. For UltraTax CS 2013 and earlier, there are no UTYY folders. 
  4. Press CTRL + V to paste the files into the folder.
  5. Open UltraTax CS, Fixed Assets CS, or FileCabinet CS and verify whether the licenses are installed. 

Internal notes


If the above steps do not resolve the issue, you can either update the registry or send the license files to the firm Licensee.

Update registry

Updating the registry will fix the underlying issue. The firm's IT professional should update the registry. Do not walk customers through these steps, but you can provide the registry keys. 
  1. Choose Start > Run. 
  2. In the Run dialog, type regedit and click Open.
  3. Depending on the operating system, browse to:
    • 32-bit: HKey_Local_Machine \ Software \ Creative Solutions \ CSI Tools \ Installation
    • 64-bit: HKey_Local_Machine \ Software \ Wow6432Node \ Creative Solutions \ CSI Tools \ Installation
  4. Right-click AppPath and select Modify
  5. In the Value data: input, enter the correct path to which the application is installed, e.g. X:\WinCSI
  6. Click OK and close Registry Editor
  7. Open the application and attempt to install the licenses

Send licenses

Sending the licenses is likely a temporary solution - they will have the licenses they need now, but may have issues updating/installing licenses in the future. The licenses can only be sent to the firm Licensee.

  1. Create a folder on your desktop. It doesn't matter what you name it, but the firm will see this name.
  2. Open EMS, enter the Firm ID in the upper-left corner and hit ENTER.
  3. Choose Applications > Licenses > Daily Licensing.
  4. Choose the Select location option. 
  5. Uncheck Print labels
  6. From the Type drop-down, choose UltraTax CS. 
  7. From the Year drop-down select the version of the program they are trying to install licenses for. 
  8. Click the Browse button and choose the folder you created in step 1. 
  9. Click the Begin Licensing Process button. 
  10. On the next window, click the Create License Disk button. 
  11. When you get the message that the license disk has been created, click OK. 
  12. Open the folder on your desktop to confirm that there are license files there. 
  13. Right-click the folder and choose Send to > Compressed (zipped) folder. 
  14. Create a Secure Data Exchange for the firm Licensee using the instructions in Internal: Sending/receiving confidential data to/from a firm securely.
  15. Upload the .zip folder to the Secure Data Exchange for the firm Licensee.
  16. The customer must download the folder, right-click it and choose Extract All. Then, copy and paste the files in the folder into the appropriate folder in WinCSI\LICENSES.

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