Scenario
DT FileCabinet uses the fcabapp.logcsi and fcab.logcsi log files to identify generic application issues, but they are not generally used to troubleshoot printing issues.
Note: These logs should only be used at the request of a Technical Support Representative. When the log files are collected they are sent to Support to review.
Solution
Follow these steps to create the fcabapp.logcsi and fcab.logcsi log files.
- Navigate to X:\WinCsi\Cabinet (where X is the drive letter where the application is installed) in Windows Explorer or My Computer.
- Choose File > New > Text Document and name the document fcabapp.logcsi. Repeat this step again and name the second document fcab.logcsi.
Note: If you are not prompted to confirm that you want to change the filename extension, the file was not properly renamed. Choose Tools > Folder Options > View and verify that the Hide known file extensions checkbox is not marked so that you can see the filename for all files.
- Right-click on the fcabapp.logcsi file and choose Properties.
- On the Security tab, verify that the Everyone group is listed and has Full Control. If Everyone is not listed, add a new group as follows.
- Click the Edit button below the Group or user names pane.
- In the Permissions dialog, click the Add button, enter Everyone in the Enter the object names to select field, and then click OK.
- Mark the Allow checkbox for Full control in the Permissions for Everyone pane, and then click OK.
- In the Properties dialog, click OK to save the new group.
- Repeat steps 3 and 4 with the fcab.logcsi file.
To add entries to the log file:
- Open DT FileCabinet.
- Print—or perform whichever task is causing the issue—using the DT FileCabinet printer driver.
- Email the files to the Technical Support Representative assisting you.
- After you have sent the files to your Support Representative, delete the files from X:\WinCsi\Cabinet. If you don't delete the files, it can affect DT FileCabinet's performance.
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Virtual Office CS and SaaS Note: Since the Cabinet directory is shared by all firms, we cannot do an "application-wide" log file. However, we can set up a special version of fcab.logcsi that is user-specific in VO/SaaS. In Y:\FCabSys create or have the Web CF create a file named Firm.<HashID>.dolog, where <HashID> is the Hash ID not the translated name. This will create the Firm.HashID_fcab.logcsi file automatically once you launch FileCabinet.