Modifying user account settings

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If you have administrative privileges, you can modify user account settings by following these steps.

  1. Choose Administration > Manage Users & Groups from the GoFileRoom toolbar.
  2. In the Users tab, select the user account you want to modify from the Select User field.


    • To view disabled users, clear the Active checkbox. Remember to mark it again to view your live users.
    • You can click the Change Login button to modify a user’s login. For example, if user Jane Doe’s name (and email address) changes to Jane Smith, you can change the login from to, instead of creating a new account.

      If the user has multi-factor authentication features enabled, they'll need to click their name in the upper-right corner of the screen, choose Preferences from the drop-down list, and click the Remove Device button before you change their login. After you change the user's login, they'll be prompted to set up multi-factor authentication the next time they log in to GoFileRoom.

  3. Make any necessary changes to the user account settings.
  4. Click Save.

Related topic: Managing users and groups

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