GoFileRoom: Alerts and notices

Alerts and notices
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This topic compiles important information related to your software, such as the status of known issues, recently corrected problems, and answers to common questions.

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User bulletins

GoFileRoom setup checklist and troubleshooting guidelines

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Reported Date Category Reported Version Status Modified Date Fixed Version Synopsis
10/31/18 Platform Notice Notice 10/31/18 N/A Certificate error on a Thomson Reuters site

Thomson Reuters' certificate vendor has changed. As a result, you may receive a certificate error on a Thomson Reuters site. To clear the error and view our sites, work with your IT professional to complete the following steps:

  1. Apply any outstanding Windows updates to the machine(s) experiencing the issue.
  2. If your firm restricts automatic root certificate updates, add COMODO RSA Certificate Authority to your trusted root.

As a workaround, you can click the option in your browser to continue to the site after receiving the certificate error. The wording and location of this option varies depending on the browser.

10/19/18 Platform N/A Notice 11/07/2018 16.2.7 GoFileRoom client Add-in update and October 26th release information

The GoFileRoom client Add-in will be updated with our October 26th update. This add-in can be used prior to the update. Information on obtaining and deploying the new add-in can be found within this H&HTC topic.

To ensure smooth integration between GoFileRoom and other programs such as Adobe Acrobat and Microsoft Office applications install the latest client add-in. Information regarding this release can be found in this user bulletin.

08/13/18 FirmFlow 16.2.6 Verified 09/24/18 TBD My Work: When using F5 on My Work Screen issue

Users using F5 on My Work will redirect to Search for documents screen. This has been reported to developers and will be addressed in the next release.

SalesForce: 02367743

08/29/18 Document Management 16.2.5 Fixed 10/26/18 16.2.7 RecordsFlow Purge Policy will not process overnight

Due to the new release, RecordsFlow Purge policy will not process overnight. We are actively working to resolve this issue in the near future.

08/23/18 FirmFlow 16.2.5 Fixed 08/29/18 Hotfix(8/31/18) Roll forward showing a comma instead of selected values when setting up roll forward options on multi-value fields

When a user attempts to roll forward FirmFlow folders and selects multiple values from available fields (PIC, Assigned To, Priority, or Status, etc.), the selected values are not appearing. Instead, one or more commas is displaying. This is currently being investigated by GoFileRoom Development. Please check back for updates.

08/20/18 Integration 16.2.5 Fixed 10/26/18 16.2.7 Issues printing from Practice CS directly to GoFileRoom

You may run into issues when printing from Practice CS to GoFileRoom where the Save button when indexing the document does not show and you cannot proceed. We are working on resolving this issue and will update the alert when we have additional information.

Workaround: When printing from Practice to GoFileRoom, use the tab key on your keyboard to scroll down and the Save button will show allowing you to print successfully from Practice CS to GoFileRoom.

08/16/18 Integration 16.2.5 Fixed 10/26/18 16.2.7 Menus not working properly when opening GoFileRoom from AdvanceFlow

When in AdvanceFlow and a user clicks Links | GoFileRoom, in the GoFileRoom that window opens, the menu options do not work or display oddly. This is currently being investigated by our Development team. As a workaround, open a new tab in the browser and log into GoFileRoom directly.

08/15/18 FirmFlow 16.2.5 Fixed 10/26/18 16.2.7 FirmFlow reports - contents of pages shrinking when exporting to PDF

When a user runs a report within FirmFlow and then exports it to PDF, the contents of the PDF pages may shrink making it difficult to view. Development is aware of this issue and working to resolve it.

08/15/18 Document Management 16.2.5 Fixed 08/29/18 Hotfix(8/31/18) Document Type field population

The Document Type field in the Manage Configurations > Client Flow tab is now populated correctly.

08/15/18 FirmFlow 16.2.5 Fixed 08/29/18 Hotfix(8/31/18) FirmFlow reindexing

You can now reindex documents from within the Documents tab for FirmFlow workflows without

issue.

08/10/18 Integration 16.2.5 Fixed 10/26/18 16.2.7 WORKAROUND AVAILABLE - Script errors with integration with GoSystemTax RS and Engagement CS

***We do have a work around available if you contact Support***

You may receive an error when printing from GoSystemTax RS or Engagement CS to GoFileRoom. We are working on resolving this issue, and will update the alert when we have additional information.

Error text:

"An error has occurred in the script on this page. Line: 1 Char: 1 Error: Function expected Code: 0 URL: Do you want to continue running scripts on this page?"

"Error: 0 occurred while trying to send the document to GFR - at line 0"

Development has released an updated Print Driver that will resolve this issue for Firms who integrate with GST and Engagement. Please talk to the CF and they will give you the executable to pass along to the Firm.

This fix is "temporary", GFR Development is working to release an Add-in that will contain the updated driver and fix the issue permanently.

TFS 1495073

08/14/18 FirmFlow 16.2.5 Fixed 08/29/18 Hotfix(8/31/18) Note area limited to two lines when adding or editing FirmFlow notes

We are currently investigating an issue with the display area for notes within workflows. When adding or editing a note, only two lines are displayed. Once the note is saved the entire note is displayed.

08/13/18 Reports 16.2.5 Fixed 08/29/18 Hotfix(8/31/18) Open button missing when exporting a FirmFlow Report

We are currently investigating an issue with the exporting of FirmFlow reports where the OPEN button is missing and users are only able to Save or Save As on the report they export.

08/13/18 Upload Service 17.0.1 Notice 08/13/18 Notice Authentication issues with outdated Upload Documents Service installations

If your firm has not updated to at least version 17.0.1 of the Upload Documents Service (released in Fall 2017), you may experience issues with the service logging into GoFileRoom. This is due to changes in data security protection regulations. We recommend that you make a copy of the folder containing any queued documents, then uninstall the service and re-install version 17.0.1. If you are a GoFileRoom administrator, you can find the download in GoFileRoom by clicking on your name in the upper right hand corner. Once installed and configured, copy your documents folder back into the proper location and restart the service.

08/10/18 FirmFlow 16.2.5 Fixed 08/29/18 Hotfix(8/31/18) FirmFlow reports generating small print and/or odd borders

After the 8/10/18 update of GoFileRoom, we are receiving reports of FirmFlow reports generating with small print and/or odd borders. We are investigating this issue and will update this alert when we have additional information.

08/10/18 FirmFlow 16.2.5 Fixed 08/29/18 Hotfix(8/31/18) Unable to enter descriptions for barcodes in FirmFlow

After the 8/10/18 update of GoFileRoom, we are investigating reports of being unable to enter descriptions for barcodes in FirmFlow. We will update this alert when we have additional information.

08/10/18 View Documents N/A Notice 08/15/18 Notice Possible error when viewing documents

We have received reports of the following error when attempting to view documents from GoFileRoom: 'Certificate error - The application experienced an internal error loading the SSL libraries.'

The SSL error is relating to Office 2013 or 2016 being unable to recognize anything newer than TLS 1.0 on Server 2008 R2, and possibly Windows 7. Please review the following resources to assist with adjusting your environment to resolve the error:

Microsoft Technet article

Microsoft Support article

08/10/18 Search Documents 16.2.5 Fixed 08/10/18 Hotfix(8/10/18) Add Documents search field displaying narrowed appearance

After the 8/10/18 update of GoFileRoom, we received reports of the 'Add Documents' search fields displaying a narrowed appearance. This issue has been resolved.

08/10/18 Platform N/A Notice 08/10/18 N/A Steps to take if you have issues with GoFileRoom after the release on 8/10/18.

With the release on 8/10/18, you may have issues logging into or viewing certain pages in GoFileRoom. If you do, follow these troubleshooting steps.

Restart Internet Explorer after each step to ensure that your changes take affect. Note that you may need to use Windows Task Manager to exit all sessions, even those running in the background.

1. In Internet Explorer, choose Tools > Compatibility View Settings and remove gofileroom.com from the list of websites. Clear your cache, and then reset Internet Options. Follow the GoFileRoom setup checklist and troubleshooting guidelines to set up Internet Explorer again.

If you are still having issues, navigate back to Compatibility View Settings and clear the Display intranet sites in Compatibility View checkbox.

2. Clear your temporary internet files from Internet Explorer. Note that if you have GoFileRoom saved as a favorite, you will need to clear the Preserve Favorites option.

3. Choose Tools > Internet Options and click the Advanced tab. Mark the option to Use TLS 1.2.

4. Choose Tools > Internet Options and click the General tab. Clear the option to Delete browsing history on exit. If marked, the Compatibility Mode settings are erased every time you close Internet Explorer.

5. Re-install the GoFileRoom add-in using the steps in Uninstalling and reinstalling the GoFileRoom Client Add-In. Pay special attention to steps 4-6 in the article.

6. In Internet Explorer, choose Tools > Compatibility View Settings and clear the Use Microsoft compatibility lists checkbox.

7. If your firm uses Group Policy, you will need to remove gofileroom.com from the compatibility view in Internet Explorer. See the GoFileRoom setup checklist and troubleshooting guidelines for instructions.

In some cases, the registry is not updating after doing this step. You'll need to remove gofileroom.com from the following registry keys. We strongly recommend that this be performed by your firm's IT professional, and that you back up your registry before making any changes.

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Internet Explorer\BrowserEmulation\PolicyList

HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\BrowserEmulation\PolicyList

08/10/18 FirmFlow 16.2.5 Fixed 08/15/18 Hotfix(8/10/18) Issues with FirmFlow routing to complete step

**Fixed**

 

We are investigating an issue where firms are currently unable to route workflows to the completed step. We will update this alert when we have a workaround available.
08/10/18 Platform N/A Notice 08/10/18 N/A Pages not loading

If you are having issues with pages not loading, please go to Internet Explorer's Internet Options > Advanced tab and uncheck Check for signatures on downloaded programs.

08/10/18 Platform N/A Notice 08/10/18 N/A Errors when attempting to edit documents

If you are having issues editing documents from within GoFileRoom, please ensure you have installed the latest version of the add-in installed, version 18.0.4. To obtain a copy of this add-in, log into GoFileRoom, click on your name in the top right corner and then click "Client Add-in". Save the file down locally, Once saved, close Internet Explorer and all MS Office applications (including Outlook). Right click on the add-in and choose the option to "Run As Administrator". Once this installation is complete, you should be able to edit documents.

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