GoFileRoom multi-factor authentication overview

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Thomson Reuters strongly recommends that you use multi-factor authentication to provide the highest level of security for your firm and client data. 

What is multi-factor authentication?

Multi-factor authentication provides an additional layer of security that helps protect your firm's confidential data. Many of your online accounts or software applications are currently protected by a login and password. That password is the single factor in the authentication process — the way that those applications or services confirm your identity. 

Multi-factor authentication adds at least one more layer of identity verification to that process so your protection against hacking and fraud attempts is stronger and more secure than a simple password. That additional layer can take many forms, such as a physical ID card, a digital confirmation code, or even your fingerprint. You're using multi-factor authentication every time you pay a transaction using a debit card or withdraw cash from an ATM: your debit card is one factor and your PIN is another.

How does it work?

Thomson Reuters applications provide multi-factor authentication through the Thomson Reuters Authenticator mobile app. After installing the mobile app on your smartphone and pairing that device with your application login credentials, you'll use the Authenticator to confirm your identity whenever you log in directly to the GoFileRoom website using Internet Explorer. You do so via a notification that is sent to the Authenticator mobile app, which you can quickly approve on your mobile device. 

Note: Thomson Reuters develops mobile applications and software for professional use. Thomson Reuters Authenticator mobile app is rated 17+ on the Apple App Store because the mobile app’s privacy policy opens in your mobile device’s internet browser.

Implementing multi-factor authentication in your firm

Before you can use multi-factor authentication with GoFileRoom, you must first contact GoFileRoom Support and request that they activate multi-factor authentication features for your firm.

By default, multi-factor authentication is an optional feature that individual users can opt into by enabling it for their own accounts. Additional setup options include the ability for firm administrators to set up multi-factor authorization for specific users or groups or to require that all staff members use multi-factor authentication to log in directly to the GoFileRoom website. 

Note: For information on implementing multi-factor authentication for any other CS Professional Suite applications that your firm licenses, see the CS Professional Suite multi-factor authentication overview.

Click the following links for detailed information about enabling multi-factor authentication for your GoFileRoom login credentials and how to use the Thomson Reuters Authenticator mobile app.

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