GoFileRoom setup checklist and troubleshooting guidelines

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Use the following checklist to configure workstations and utility servers. You must complete the steps in the Workstation setup section below to ensure optimal performance in GoFileRoom.

We strongly recommend that you also verify all settings in the troubleshooting sections below, which will help you to resolve most common issues in GoFileRoom.

Workstation setup

Follow these steps to set up a workstation.

  1. Configure Internet Explorer for use with GoFileRoom.
    Security tab settings
    1. In Internet Explorer, choose Tools > Internet Options and click the Security tab.
    2. Click the Trusted Sites icon and then click the Sites button.
    3. Clear the Require server verification (https:) for all sites in this zone checkbox.
    4. In the Add this web site to the zone field, enter *.GoFileRoom.com.
    5. Click the Add button.
    6. Mark the Require server verification (https:) for all sites in this zone checkbox and then click Close.
    7. Click the Custom level button.
    8. Select Low from the Reset to drop-down list and click the Reset button.
    9. In the Settings list, locate the Display mixed content setting in the Miscellaneous section and click the Enable option.
    10. If prompted to verify your changes, click Yes.
    11. Click OK.
    Compatibilty View settings
    1. Choose Tools > Compatibility View Settings.
    2. Enter "gofileroom.com" and click Add.
    3. Click Close.
  2. View browser requirements.

    Navigate to www.gofileroom.com and click the View browser requirements link. If any row in the Microsoft System Files reads "No" or "-", click the corresponding link and install the files.

    If, after installation, the System Files still read "No," or "-", you must manually register the files by following these steps.

    1. Click the Windows Start button.
    2. Enter "cmd" in the Search programs and files field.
    3. In the Start menu, right-click the cmd.exe file and choose Run as Administrator.
    4. Click Yes in the User Account Control dialog and in the Command window that opens, enter regsvr32 C:\Windows\System32\msxml4.dll (if configuring a 32-bit workstation), or regsvr32 C:\Windows\SysWow64\msxml4.dll (if configuring a 64-bit workstation).
    5. Press ENTER and click OK in the confirmation dialog.

      Note: If you recieve a message indicating that the file cannot be found, contact GoFileRoom Support to acquire the necessary file.

    6. In the open Command window, enter regsvr32 C:\Windows\System32\MSCOMCTL.ocx, press ENTER and click OK in the confirmation dialog.

    Note: for Windows 7, turn User Account Control off or set it to its lowest setting prior to installing and registering the files. Remember to turn User Account Control back on after successfully installing and registering the files.

  3. Delete temporary internet files to ensure that Web pages update correctly and display accurate content.
    1. In Internet Explorer, choose Tools > Internet Options, and click the General tab.
    2. Click the Settings button.
    3. Click the Every time I visit the webpage option and click OK.
    4. Verify the following.
      • The Preserve Favorites website data checkbox is unmarked.
      • The Temporary Internet Files and website files checkbox is marked.
      • The Cookies and website data checkbox is marked
    5. Click Delete.
    6. After the delete process is finished, click OK.

Troubleshooting common issues

Click the following links to view steps to help you resolve common issues in GoFileRoom.

Workstation issues

Scanstation issues

Utilities/server related

Related topic: List of files used by GoFileRoom

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