Installing Add-Ins on 64-bit Windows workstations
If the GoFileRoom print driver fails to install during the installation of the GoFileRoom Client Add-In and your computer is running a Windows (64-Bit) operating system, you may see the following error message.
To resolve this issue, follow these steps.
- Click the Continue button in the .Net error dialog.
- Click the close button in the upper-right corner to close the error dialog.
- Click the Windows Start button and choose Administrative Tools > Services.
- Double-click Print Spooler in the Services list.
- Click the Stop button, then click OK.
- Navigate to C:\windows\system32\
- Rename pdf32.dll to pdf32.old.
- Navigate to C:\ProgramFiles(x86)\GoFileRoom\PrintToGoFileRoom\PrintDriver.
- Right-click the GoFileRoomPrinterx64_Uninstall.bat file and select Run as Administrator from the context menu.
- Open the Services dialog
- Select Print Spooler and start that service.
- Right-click the GoFileRoomPrinterx64_Install.bat file and select Run as Administrator.
These services should all run without error. To verify that the GoFileRoom print driver has been installed, navigate to Devices and Printers and look for the GoFileRoom printer icon.
GoFileRoom toolbars in Adobe Acrobat