GoFileRoom Release User Bulletin, 30 November 2020


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  • If you are looking for a specific update, but it doesn't appear in this bulletin, try checking the GoFileRoom Alerts & notices article.
  • You can check the status of your online applications and services (such as CS Connect and Virtual Office CS) via our Online Product Status Page.

Special Information: Email Delivery Change

In response to customer feedback and to ensure consistency with updated email standards across Thomson Reuters, all emails generated from GoFileRoom will no longer appear to come from your firm domain (aka spoofing).

  • What's changing? With this change, the sender address for all emails coming from GoFileRoom will now be no-reply@thomsonreuters.com. For email types generated from GoFileRoom, such as Home Page notification rules (including NetClient and Client Center notifications), your firm name will appear as the display name.
  • Why? Before this change, email notifications looked like they were coming from your firm, but they were coming from Thomson Reuters. Many ISPs and email systems flag spoofed emails as potential spam, so these emails were often caught in filters. This change will allow emails to clear the filters and be delivered successfully while ensuring your firms’ branding is prominently maintained.
  • What do I need to do? Likely nothing. As a part of this change, we’ve added a new Firm Name field on the Administration | Manage Configurations | Email Settings page and pre-populated it for you, but any GoFileRoom Administrator in your firm can update this field as needed.

Special Information: Upload Account Management Change

All GoFileRoom customers will be responsible for setting the password they wish to use for the upload account.

  • What’s an Upload Account? All GoFileRoom customers have an upload account labeled upload@yourfirm.com associated with their firm database. You can use this account with various utilities for the application such as the Lookup List utility, File Importer utility, and the Upload Service.
  • What’s changing? Previously selected Thomson Reuters support team members could provide the upload account password to authorized customer contacts. Thomson Reuters no longer maintains a record of this password, so each customer will now be responsible for setting the password they wish to use for this account.
  • Why? To provide better security related to your GoFileRoom upload account.
  • What do I need to do? If your firm does not wish to change the upload account password, then no action is required at this time. If your firm wishes to change the upload account password, see Manage your firm's upload account. Your firm will also need to change the password on any utilities which are currently setup including Lookup List Sync Utility, File Importer Utility, and the Upload Service.

Other Changes

Client Add-in version 20.0.6

A new version of the GoFileRoom local add-in package has been released along with this update. This new release contains the following changes:

  • Microsoft Word and Excel
    • With this version of the Client Add-in, you may experience an improvement in performance while editing Microsoft Word and Excel files.
  • Control Panel and QuickLaunch
    • With this update, Control Panel and QuickLaunch can be run by local non-administrators. Previously, users without local administrator privileges were unable to login successfully to GoFileRoom through Control Panel and QuickLaunch.

    Reminder: GoFileRoom supports the current and one prior version of the Client Add-in. For details, see GoFileRoom Add-ins.

Document Search

The following updates have been made to the Document Search page:

  • Text Searching is now available from the Document Search Index page. Now you may narrow your document search results by entering partial or full words within the Find Text search criteria field. All PDFs with matching results will display. Previously, this feature only worked from the Classic Search page. Note: Wild cards are not required for partial matches.
  • Exporting Document Search results should now work as expected. Previously, if an unsupported character was contained in the indexes of a file selected for export, then the export would fail. With this release the unsupported characters will be replaced with a space and the export document feature will work as expected.

Classic Search

You are now able to export search results as expected. Previously, if the search criteria included a text search, the results could not be exported without error.

Home | My Documents

Options for Redaction, Approve Distribution, and Versioning will only display in the My Documents grid if they are enabled for your database. Previously, the disabled options for Redaction, Approve Distribution, and Versioning would display in the My Documents grid, but could not be selected successfully.

Home | Notification Rules

When creating a notification rule, the recipient option is no longer checked by default. Previously Send notification to me was checked by default.

Lookup List Sync Utility

The Lookup List Sync Utility will no longer allow the import of a duplicate entry in the list. Previously, the utility was not syncing as expected and removing the duplicate client entries from the client list. If you are experiencing duplicate entries, then you may need to export then import the Lookup List to fully resolve the issue.

GoFileRoom POST User API

The Get User Info API was replaced by a new Post User API and updated to allow email addresses with the "+" symbol. Information about the updated API, along with more details about all GoFileRoom APIs, can be found in the Thomson Reuters Developer Portal, https://developerportal.thomsonreuters.com/.

Related articles

Manage Configurations

Prior release user bulletins

Support Contact Information page on our website

Finding answers to your GoFileRoom questions

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