Confirming browser requirements for GoFileRoom

Show expandable text

To confirm your browser requirements for GoFileRoom follow these steps.

  1. Using a supported internet browser, go to https://uk.gofileroom.com/.
  2. Click the View browser requirements link.
  3. In the Browser Requirements screen, verify that the Enabled column displays Microsoft Edge or Chrome, and Yes for Browser Cookies and Adobe Reader or Acrobat / Chrome PDF Viewer.

Notes

  • During this process, you may be prompted to install a required Active X component (GFRCheckBrowser.dll). If you see a yellow and white box appear at the bottom of the screen, allow the item to run before proceeding.
  • Active X is only used in Microsoft Edge. When viewing browser requirements in Chrome, the Active X column will be blank and can be ignored.
  • You may have Adobe Reader installed and still see the application listed as "No" in the Enabled column. In this case, verify in Windows Control Panel > Add/remove programs that Acrobat Reader is installed and proceed.

Was this article helpful?

Thank you for the feedback!