You might need to re-register the Microsoft Common Control ActiveX controls if you use Microsoft Edge to view GoFileRoom.

If your computer has Microsoft User Account Control (UAC) turned on, you'll need to turn it off then restart your computer to allow you to re-register ActiveX controls.

If you need to register the controls without turning off UAC, follow the steps below.

1. Run cmd.exe (Command Prompt) as administrator in Microsoft Windows.

   Note: If you don't run cmd.exe as administrator, you'll receive an error and the file will not be registered.

2. In the Command Prompt, enter either of the following depending on your version of Windows to register the ActiveX controls.
   • 64-bit: regsvr32 C:\Windows\SysWOW64\mscomctl.ocx
   • 32-bit: regsvr32 C:\Windows\System32\mscomctl.ocx
3. Restart the workstation, then select View Browser Requirements from the GoFileRoom login page.
4. If the View Browser Requirements shows no ActiveX controls, replace the mscomctl.ocx file on your machine with a copy from a working machine. Then follow the steps above to register it.

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