Enabling multi-factor authentication for your CS Web account

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Multi-factor authentication is an additional layer of security that helps protect your firm's confidential data. More details about multi-factor authentication.

Many of your online accounts or software applications are currently protected by a login and password. That password is the single factor in the authentication process — the way that those applications or services confirm your identity. Unfortunately, passwords are easily stolen or hacked, which means that the accounts and data behind those passwords are at risk.

Multi-factor authentication adds at least one more layer of identity verification to that process so your protection against hacking and fraud attempts is stronger and more secure than a simple password. That additional factor can take many forms, such as a physical ID card, a digital confirmation code, or even your fingerprint. You're using multi-factor authentication every time you pay a transaction using a debit card or when you withdraw cash from an ATM: your PIN is one factor and the card itself is another. 

To enable multi-factor authentication for your CS Web account's login credentials, complete the following steps.

Your CS Web account is the combination of email address and password you use to access our website. You also use your CS Web account to access your CS Professional Suite applications, if you use your applications through a desktop or network installation (and are not licensed for NetFirm CS, Virtual Office CS, or Software as a Service). For details, see Logging in to CS Professional Suite applications

These steps apply to your CS Web account login credentials. To enable multi-factor authentication for your NetStaff CS account, see Managing multi-factor authentication for your NetStaff CS login

  1. On the mobile device you wish to use to authenticate your log in attempts, install the Thomson Reuters Authenticator mobile app.
  2. Visit the My Account page on our website and log in to your CS Web account.
  3. Click the My Profile link.
  4. In the My Profile screen, click the Multi-Factor Authentication tab, and then click the Add Multi-Factor Authentication button.
  5. Enter the password associated with your CS Web account in the Password field and click the Confirm Password button to launch the setup wizard.
  6. Follow the prompts in the setup wizard to scan the QR code using the Authenticator app to pair your mobile app with your CS Web account login credentials.

After pairing the Authenticator mobile app with your CS Web account, you’ll use the mobile app to approve sign in requests to our website or a CS Professional Suite application. For details about accessing your CS Professional Suite applications, see Logging in to CS Professional Suite applications.

Related topics

Multi-factor authentication overview

CS Professional Suite security overview

How to use the Thomson Reuters authenticator mobile app

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