Logging in to your CS Professional Suite applications when your mobile device is not accessible

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If your firm has enabled multi-factor authentication, the firm's staff members use their mobile devices and the Thomson Reuters Authenticator mobile app to sign in to your Thomson Reuters applications. If a staff member forgets or misplaces their paired mobile device, they cannot access the mobile app to log in to your applications on their own.

A CS Web administrator at your firm can generate a temporary code that will enable them to log in for 24 hours. To do so, complete the following steps.

  1. Visit the My Account page on our website and log in to your CS Web administrator account.
  2. Click the Manage Accounts link under the My Firm heading.
  3. On the Manage Accounts page, locate the row for the desired staff member and click Modify.
  4. Scroll down to the bottom of the page for the selected staff member and click the Get Temp 24hr Code button. The page will refresh and display the generated numerical code in a field directly below this button.
  5. Provide the generated code to the affected staff member. They can use this code by clicking the Enter a code link on the application login screen.

Notes: 

If a CS Web administrator needs a temporary code generated for their log in, we can generate a temporary code on our end. For details, see Internal: CS Web administrators - generating a numerical code.

Users who use NetStaff CS credentials to access their applications, will need a separate temporary code generated, see Generating a numerical code for temporary login.

With an active temporary code...

Temporary codes expire 24 hours after they are generated.

Related topics

Multi-factor authentication overview

CS Professional Suite security overview

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