Generating your own emergency access codes for multi-factor authentication

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If you lose access to your mobile device, you can use one of your own temporary emergency access codes to log in to your account. You generate these codes via your account profile page.

Note: If you're currently unable to access your mobile device and don't have a valid emergency access code of your own, contact your firm administrator to have them generate a code for you.

We strongly recommend generating these codes now and storing them in a safe place so you have them ready to use in the event that you lose access to your mobile device or other MFA method. 

To generate a new batch of emergency access codes for your own account, complete the following steps for your Thomson Reuters ID or (if licensed) NetStaff CS login. 

Notes

Unsure which account uses multi-factor authentication? Show me.

In the login screen, the account type is displayed above the username and password fields. To differentiate between CS Web and Onvio Thomson Reuters IDs, use the text below the sign-in button.

Thomson Reuters ID

  1. Visit the My Account page on our website and log in to your Thomson Reuters ID.
  2. Click the My Profile link.
  3. On the My Profile screen, click the Multi-Factor Authentication tab. 
  4. On the Multi-factor Authentication screen, click the Generate New Codes button to create a new batch of emergency access codes. Note that doing so will replace any codes that you generated previously.
  5. Store the emergency access codes in a locked safe or another secure location. 

NetStaff CS account

  1. Log in to NetStaff CS.
  2. Click your name near the upper-right corner of the screen and choose Manage Multi-factor Authentication.
  3. On the Multi-factor Authentication screen, click the Generate New Codes button to create a new batch of emergency access codes. Note that doing so will replace any codes that you generated previously.
  4. Store the emergency access codes in a locked safe or another secure location. 

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