Approving login requests via a smart watch

Alerts and notices

When you have multi-factor authentication enabled via the Thomson Reuters Authenticator mobile app, you can approve login requests from the app on your smart watch. To do so, you'll need to confirm that fingerprint or facial recognition (called Face ID and Touch ID on Apple devices) is not enabled in the Authenticator mobile app. 

  1. After verifying that the two devices are connected, open the Thomson Reuters Authenticator app.
  2. Tap the Settings button at the top of the screen. 
  3. If biometric security setting (Secure with PIN and Fingerprint on Android devices and Secure with FaceID/Passcode or Secure with TouchID/Passcode on Apple devices) is enabled, tap the switch to disable it. 

After disabling this setting, subsequent approval requests will display on your connected smart watch device, and can be approved, ignored, or dismissed from the watch. 

Note: If your Apple device is open when the approval request is sent, the notification only appears on the iPhone or iPad and is not displayed on your Apple Watch.