Disabling multi-factor authentication for your CS Web account

Alerts and notices
Leave feedback

Internal Employees: Submit feedback

Contact information (optional):

Leave this blank:

Please tell us how we can make this information more helpful.


Characters left:

Multi-factor authentication is an additional layer of security that helps protect your firm's confidential data. More details about multi-factor authentication.

Many of your online accounts or software applications are currently protected by a login and password. That password is the single factor in the authentication process — the way that those applications or services confirm your identity. Unfortunately, passwords are easily stolen or hacked, which means that the accounts and data behind those passwords are at risk.

Multi-factor authentication adds at least one more layer of identity verification to that process so your protection against hacking and fraud attempts is stronger and more secure than a simple password. That additional factor can take many forms, such as a physical ID card, a digital confirmation code, or even your fingerprint. You're using multi-factor authentication every time you pay a transaction using a debit card or when you withdraw cash from an ATM: your PIN is one factor and the card itself is another. 

Thomson Reuters strongly recommends that you use multi-factor authentication to provide the highest level of security for your firm and client data. You can disable multi-factor authentication, but doing so removes this additional layer of protection.

Note: This information applies to CS Professional Suite desktop applications. For information on disabling multi-factor authentication in NetFirm CS or Virtual Office CS, see Disabling multi-factor authentication for your login.

Disabling multi-factor authentication for your account

To disable multi-factor authentication from your account, disconnect your paired mobile device. For details, see Disconnecting a paired mobile device from your CS Professional Suite login credentials.

If a temporary code was issued for your account, it will remain active for 24 hours from the time it was created. Disconnecting your paired mobile device does not automatically disable multi-factor authentication if a temporary code is active. You will continue to be prompted to complete multi-factor authentication until the temporary code expires. For details, see Logging in to your CS Professional Suite applications when your mobile device is not accessible.

Is multi-factor authentication required for your firm?

If multi-factor authentication is required by your firm administrator, you must have a mobile device paired with your account to log in to your CS Professional Suite applications. Contact your firm administrator to confirm the multi-factor authentication requirements for your firm.

Related Topics

Multi-factor authentication overview

CS Professional Suite security overview

Internal notes


When an admin user cannot log in using multi-factor authentication - such as when they get a new device or their device is not functional - a temporary, 24-hour numerical code can be generated. The temporary code allows them to log in without access to their mobile device.

If multi-factor authentication was not disabled prior to changing mobile devices, the temporary code allows access to pair a new device with their login credentials. To generate this code for a user, see Internal: An administrator needs a temporary code.

Share This