Multi-factor authentication overview

Alerts and notices
Leave feedback

Internal Employees: Submit feedback

Contact information (optional):

Leave this blank:

Please tell us how we can make this information more helpful.


Characters left:

Thomson Reuters strongly recommends that you use multi-factor authentication to provide the highest level of security for your firm and client data. 

Important! In May 2018, UltraTax CS will require multi-factor authentication when filing electronically. To prepare, wstrongly recommend enabling multi-factor authentication now for all staff who transmit electronic files. 

What is multi-factor authentication?

Multi-factor authentication provides an additional layer of security that helps protect your firm's confidential data. Many of your online accounts or software applications are currently protected by a login and password. That password is the single factor in the authentication process — the way that those applications or services confirm your identity. 

Multi-factor authentication adds at least one more layer of identity verification to that process so your protection against hacking and fraud attempts is stronger and more secure than a simple password. That additional layer can take many forms, such as a physical ID card, a digital confirmation code, or even your fingerprint. You're using multi-factor authentication every time you pay a transaction using a debit card or withdraw cash from an ATM: your debit card is one factor and your PIN is another.

How does it work?

Thomson Reuters applications provide multi-factor authentication through the Thomson Reuters Authenticator mobile app.

Install the app on your mobile device and pair that device with your desired accounts (for example your NetStaff CS or Thomson Reuters ID). Now, when you are prompted for your login credentials, you'll use your login credentials and the Authenticator to confirm your identity. You do so via a notification that is sent to the Authenticator mobile app, which you can quickly approve on your mobile device.

Note: To use multi-factor authentication with your NetStaff CS account and your Thomson Reuters ID, you must pair each account with your device separately.

Implementing multi-factor authentication in your firm

By default, multi-factor authentication is an optional feature that individual users can opt into by enabling it for their own accounts. If desired, firm administrators can enable a setting that requires that all staff members log in with multi-factor authentication.

If you are not licensed for NetFirm CS, click the links below for detailed information about enabling multi-factor authentication for your CS Professional Suite login credentials and using the Thomson Reuters Authenticator mobile app.

If you are licensed for NetFirm CS, click the links below for detailed information about enabling multi-factor authentication for your NetFirm CS login credentials and using the Thomson Reuters Authenticator mobile app. 

Related topics

Internal notes


When a admin user cannot log in using multi-factor authentication, we can assist them in obtaining a temporary code. For details, see the following:

Share This