Adobe Reader and Acrobat considerations for CS Professional Suite

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CS Professional Suite applications integrate with the following Adobe PDF applications.

If Adobe Acrobat DC is installed, Adobe Reader DC must also be installed and made the default for opening/reading PDFs.  No other versions of Adobe Reader can be installed.  

Adobe X is not compatible with Windows 10. For more information, refer to Adobe's system requirements. External link (What's this?)

This icon appears alongside links to resources that are not developed or maintained by Thomson Reuters. We provide access to these resources for your convenience, but we are not responsible for their accuracy. If you need additional assistance, please consult your qualified technician and/or the vendor who developed the resource.

For details on Adobe support plans, visit Adobe Support Policies: Supported Product Versions. External link

Click the following links to download the latest supported versions of Adobe Reader and Adobe Acrobat.

Note: CS Professional Suite applications do not support other third-party PDF applications such as Nitro PDF, Foxit PDF, and Nuance PDF.

PDF print drivers

CS Professional Suite applications do not support third-party PDF print drivers such as Adobe PDF Printer and CutePDF, even though they may work with CS Professional Suite applications.

Configuring Adobe PDF applications

Follow the procedures in this section to ensure proper integration between CS Professional Suite applications and your Adobe PDF applications.

Note: These settings may not prevent all possible integration issues. For further assistance, consult a qualified IT professional.

Viewing embedded PDFs 

If you open an embedded PDF in FileCabinet CS, you may receive one of the following errors: "Adobe Acrobat Reader is not installed;" "Cannot create Acrobat Control."   

For instructions on changing how your Acrobat PDF application handles embedded PDF files, click the link below for the applicable version of Adobe Reader or Adobe Acrobat. 

To change how embedded PDF files are handled in Adobe Acrobat X or Adobe Reader X, follow these steps.

  1. Open Adobe Acrobat X or Adobe Reader X.
  2. Choose Edit > Preferences.
  3. In the Categories pane, click Internet.
  4. Mark the Display PDF in browser checkbox and click OK.

    If both Adobe Acrobat Reader and Adobe Acrobat Professional are installed on your workstation, verify that both applications have this checkbox marked.

If this procedure doesn't resolve the issue, uninstall all versions of Adobe Reader and Acrobat and verify that no Adobe Reader or Acrobat files are present in the C:\Program Files\Common Files folder. Then, reinstall your Adobe PDF application.

Note: In some instances, modifying registry settings was required to resolve the issue after attempting the steps listed above. We recommend that you consult a qualified IT professional before modifying your registry as serious problems with your operating system can result if your registry is damaged. Click here for information on modifying your registry to resolve this issue related to embedded PDF files.

  1. Back up your current registry settings.
  2. Open the Windows Registry Editor and navigate to HKEY_CLASSES_ROOT \\ CLSID \\ {CA8A9780-280D-11CF-A24D-44455354000}. Look at the value of InprocServer32, which should point to something similar to C:\Program Files\Common Files\Adobe\Acrobat\activex\acropdf.dll. Verify that the user has permissions to run this dll.
  3. If the user still has trouble after all of the above steps, then something in the registry is not set correctly by Adobe (and the first step listed should have set these correctly). Search the entire registry for bBrowserIntegration. If that key exists anywhere, then third-party applications, such as FileCabinet CS, will not be able to preview Adobe files, so these keys need to be deleted. Be mindful of the implications of deleting registry keys before doing this step. We have generally found these keys in HKEY_Current_User\\Software\\Adobe\\Acrobat Reader\\Originals and HKEY_Current_User\\Software\\Adobe\\Adobe Acrobat\\Originals.

To change how embedded PDF files are handled in Adobe Acrobat XI and Adobe Reader XI, follow these steps.

  1. Open Internet Explorer.
  2. On the menu bar, choose Tools > Manage add-ons (depending on the version of Internet Explorer, you may access the Tools menu via the Gear icon).
  3. In the Show drop-down list, select All add-ons.
  4. In the list of add-ons, select Adobe PDF Reader and click Enable. If the Adobe PDF Reader is already enabled, click Disable and then re-enable the add-on.
  5. Click OK.

Considerations for Integration

This section outlines considerations for integrating Adobe PDF applications with the CS Professional Suite.

  • PDF files generated from third-party applications or third-party PDF printer drivers may contain elements that cause irregular behavior or error messages when you embed the PDF files into CS Professional Suite applications. If you encounter any issues, you may need to use alternate methods, such as generating the PDF from within a different application, printing the PDF to paper and then scanning it, and so on.
  • The presence of third-party Microsoft Office add-ins or Internet Explorer add-ins may conflict with a CS Professional Suite application's ability to handle an embedded PDF. OLE errors when working with embedded objects may be indication of this. As a result, environmental troubleshooting may be necessary to identify and disable/uninstall any conflicting add-ins. Consult your qualified IT professional for assistance.

For integration between CS Professional Suite applications and Adobe PDF applications to function properly, you may need to run both applications as an administrator. Running both applications at the administrator privilege level allows the CS Professional Suite and Adobe application to communicate properly. Running CS Professional Suite applications as an administrator may also identify potential permissions issues in your environment. For more information, see Permissions Guidelines for CS Professional Suite.

Related topic

Library of Systems Content for CS Professional Suite

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