Changing the primary firm administrator's password

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The firm administrator can change the password for the administrator account at any time. It is very important that the firm administrator set a unique password to protect your firm's and clients' data. For password recommendations see, Password guidelines and tips.  We also recommend that you routinely change the administrator password to help keep data secure.  

Note: We recommend that all users, especially firm administrators, set up security questions to allow for password resets.  For more information about setting up security questions, see Setting security questions

  1. Log in to the Administrator Account.
  2. Click your name at the top of any page.
  3. Click Update Password.
  4. In the Password field, enter the new password for the firm administrator.
  5. In the Password (confirm) field, enter the new password again to verify that it is correct.
  6. Click the Enter button.

Related topics:

Handling forgotten passwords for NetStaff CS, NetClient CS and Web Employee portals

Internal notes


Web Services Reps: See Internal: Who to Contact for Web Services Issues or Internal: Resetting the password for a NetFirm CS admin who does not know their username for more information on resetting the firm administrator's password.

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