Application not starting or starting window is frozen (Citrix, Virtual Office CS, SaaS)

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If the Starting... window with the green progress bar is stuck, try these steps:

  1. In your NetStaff CS portal (the same window where your application icons are), click Applications.
  2. Click the Setup menu.
  3. Look for the Use Alternate Port checkbox. 
    • If the box is unchecked, put a checkmark in it.
    • If the box is checked, uncheck it.
  4. Try to launch the application again.

If these steps don't help, see Citrix Workspace reset and cleanup.

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