If a NetClient CS user sees a message that reads "Your Remote Payment Authorization is in use" in the Remote Payment Authorization screen, you need to unlock Remote Payment Authorization.
Note: Before you unlock Remote Payment Authorization, verify that no NetClient CS users are working in it.
- In the Admin tab of the navigation pane, click the Remote Authorization link in the NetClient CS section.
Note: If you don’t see this link, you don’t have access to this area.
- In the Remote Authorization screen, enter any part of the client company’s name or ID in the Find field to locate the client company.
- Select the client company, and mark the checkbox in the Locked column.
- Click Enter.
The NetClient CS user should now be able to access Remote Payment Authorization.
Related topic: Remote Authorization administration