Virtual Office and SaaS: Performance and speed

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Login times, as well as data entry and general application performance, are largely dependent on connection latency and bandwidth. You will want to limit unnecessary bandwidth-intensive processes in your office (for example, Internet radio or streaming video) to avoid compromising the quality of your communication with the Virtual Office CS server.  While most websites are static and typically unaffected by intermittent connection fluctuations, Virtual Office CS applications through Citrix require a persistent connection and thus are much more sensitive to internet issues that would otherwise go unnoticed. Your qualified IT professional and our Support team can assist with running connection tests to help pinpoint possible network connectivity issues.

For assistance with connection-related issues, see Troubleshooting connectivity for CS Professional Suite applications.

If data entry is slow in Virtual Office CS applications, but connection latency and bandwidth appear fine, performance issues may be caused by interference from antivirus or other third-party applications, or by certain firewall settings. Firewalls and antivirus programs have many different settings that can impact performance. For example, if exclusions are not set for local Citrix files and folders, the active scanning of the antivirus application may degrade performance. You should consult with a qualified IT professional to optimize settings for your environment. 

See the appropriate Virtual Office CS sections in Antivirus Guidelines for CS Professional Suite and Firewall Guidelines for CS Professional Suite for more information.

Note: If you have recently changed your version of Citrix and begin to experience issues, your antivirus software may need to have exclusions added for the new Citrix installation.

Related topic

Citrix Client Overview for Virtual Office CS and SaaS

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