Uninstall, download, and install Citrix Receiver

Alerts and notices
Getting started
Contact us
Leave feedback

Internal Employees: Submit feedback using the new SharePoint request form

Please rate this topic.

Excellent    Good    Average    Poor

Did you find the information you need?

Yes    No

Name (optional):


Leave this blank:

Please tell us how we can make this topic more helpful.

Characters left:

The Citrix online plug-in is required to access remote applications. You need to install the plug-in only if you run applications in the Virtual Office CS or SaaS environment.

Uninstall Citrix

Before downloading Citrix Receiver, we strongly recommend that you follow these steps to determine whether an older version of Citrix is installed on your computer. If you find an older version, you should uninstall it.


  • If your print drivers are not mapping correctly or you are experiencing issues with printing embedded objects from FileCabinet CS through Virtual Office CS or SaaS, we recommend that you uninstall all versions of Citrix — including the current version.
  • The Citrix Cleanup Utility is neither required nor recommended for Receiver 14.1 or higher. If you are experiencing errors or unexpected behaviors occurring from older versions of a Citrix client, please see this Citrix article for considerations on using the Cleanup Utility: https://support.citrix.com/article/CTX137494 External link . (What's this?)
    This icon appears alongside links to resources that are not developed or maintained by Thomson Reuters. We provide access to these resources for your convenience, but we are not responsible for their accuracy. If you need additional assistance, please consult your qualified technician and/or the vendor who developed the resource.
  1. For Windows 7 or 8.1, do one of the following. For Windows 10, see separate instructions below.
    • In Windows 8.1, press WinKey + X.
    • In Windows 7, click Start.
  2. Click Control Panel.
  3. Click Uninstall a Program under Programs in the Category view, or click Programs and Features in the Large icons or Small icons view.
  4. Highlight the Citrix application(s). If VO Citrix version is listed, remove that first.
  5. Click the Uninstall button above the program list.

For Windows 10:

  1. Click the Start menu, then choose Settings.
  2. Choose System > Apps & features.
  3. Click VO Citrix version in the list of applications, then click Uninstall.
  4. Click Citrix Receiver in the list of applications, then click Uninstall.

Downloading and installing Citrix Receiver

Note: If you recently uninstalled Citrix, we recommend that you reboot your computer prior to reinstalling.

  1. Log in to NetStaff CS.
  2. In the NetStaff CS tab of the navigation pane, click the Applications link.

    Note: If you don’t see this link, you don’t have access to applications through Virtual Office CS or SaaS.

  3. From the Setup menu near the upper-right corner of the screen, choose Citrix. Show me.
  4. The steps required to install Citrix Receiver vary by browser. Click the name of your browser to view the remaining steps.

Related topics

Overview of the Virtual Office CS or SaaS environment

Virtual Office CS or SaaS frequently asked questions

Share This