Uninstall, download, and install Citrix Receiver

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The Citrix online plug-in is required to access remote applications. You need to install the plug-in only if you run applications in the Virtual Office CS or SaaS environment.

Uninstall Citrix

Before downloading Citrix Receiver, we strongly recommend that you follow these steps to determine whether an older version of Citrix is installed on your computer. If you find an older version, you should uninstall it.

Note: If your print drivers are not mapping correctly or you are experiencing issues with printing embedded objects from FileCabinet CS through Virtual Office CS or SaaS, we recommend that you uninstall all versions of Citrix — including the current version.

  1. For Windows 7 or 8.1, do one of the following. For Windows 10, see separate instructions below.
    • In Windows 8.1, press WinKey + X.
    • In Windows 7, click Start.
  2. Click Control Panel.
  3. Click Uninstall a Program under Programs in the Category view, or click Programs and Features in the Large icons or Small icons view.
  4. Highlight the Citrix application(s). If VO Citrix version is listed, remove that first.
  5. Click the Uninstall button above the program list.
  6. Once all Citrix applications are uninstalled, verify that the following folders no longer exist on your workstation. Delete or rename any of the folders that you find.
    • C:\Program Files (x86)\Citrix
    • C:\Program Files\Citrix
    • C:\Users\%username%\AppData\Local\Citrix
    • C:\Users\%username%\AppData\Local\ICA Client
    • C:\Users\%username%\AppData\Roaming\Citrix
    • C:\Users\%username%\AppData\Roaming\ICA Client

    Note: The AppData folder is hidden by default. You may need to make hidden folders visible on the PC to gain access to it, or manually enter the path in the address bar in Windows Explorer.

For Windows 10:

  1. Click the Start menu, then choose Settings.
  2. Choose System > Apps & features.
  3. Click VO Citrix version in the list of applications, then click Uninstall.
  4. Click Citrix Receiver in the list of applications, then click Uninstall.

Downloading and installing Citrix Receiver

  1. Log in to NetStaff CS.
  2. In the NetStaff CS tab of the navigation pane, click the Applications link.

    Note: If you don’t see this link, you don’t have access to applications through Virtual Office CS or SaaS.

  3. From the Setup menu near the upper-right corner of the screen, choose Citrix. Show me.
  4. The steps required to install Citrix Receiver vary by browser. Click the name of your browser to view the remaining steps.

Related topics

Overview of the Virtual Office CS or SaaS environment

Virtual Office CS or SaaS frequently asked questions

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