Planner CS alerts and notices

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This topic compiles important information related to your software, such as the status of known issues, recently corrected problems, and answers to common questions.

Related topics

Online Product Status

User bulletins

Contacting our Support team

Idea Incubator

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Reported Date Category Reported Version Status Modified Date Fixed Version Synopsis
01/22/24 Thomson Reuters Account N/A Notice 01/23/24 N/A Thomson Reuters Account Text Verification

The two-factor authentication method to send a code via text message when logging into your software using your Thomson Reuters Account is working as expected. Please subscribe to the Status Page for status updates.

11/27/23 Log In N/A Open 11/27/23 N/A "Something Went Wrong, Authentication is Taking Too Long" message when signing in

When opening CS Professional Suite Desktop Applications, if you did not mark the “Always allow onvio.us to open links of this type in the associated app” on the "This site is trying to open CS Professional Suite" dialog the first time you went to log in, there is an issue where you may not be prompted with that screen on the next log in attempt if the default browser/previously opened browser tabs are not closed.

Due to the dialog not popping up, you will receive the “"Something Went Wrong, Authentication is Taking Too Long" message”.

Workaround: Close the browser completely and let the next sign in attempt open a new browser instance. Once you are prompted with the dialog, mark the “Always allow…” option.

10/09/23 Two-factor Authentication N/A Notice 11/22/23 N/A Thomson Reuters Account Help and Training Video Library

The new sign in experience using the Thomson Reuters Account released in the morning on November 18, 2023.

The Thomson Reuters Account provides different methods to authenticate to ensure your account is secure.

Please see the Training Video Library for short videos on upgrading to the Thomson Reuters Account.

To learn more, please navigate to the help article Prepare to upgrade to the Thomson Reuters Account.

10/16/23 Platform N/A Notice 11/16/23 N/A Planner CS 2023 Release

Planner CS 2023 will be available for download in the morning on Mon., Nov. 20. Please be patient in the morning on Nov. 20 for the installation file to be available to download in Your Account. Planner CS is scheduled for release to Virtual Office/SaaS on Friday Nov. 17. We will update this notice if the release date changes.

Please see the Planner CS Installation Toolkit for instructions on how to download and install Planner CS.

05/10/23 Printing 2022.1.9 Fixed 10/16/23 N/A Error Printing from Planner CS to FileCabinet on Virtual Office and Software as a Service

Update: This has been resolved.

We are aware of some firms on VO/SAAS getting an error when printing from Planner to FileCabinet. The error is "MS .NET Framework - Unhandled exception has occurred... - Printer does not support the given paper size."

Our development team is working on getting this resolved as soon as possible.

Workaround: Choosing a print driver that is not FileCabinet works in most cases.

11/23/21 Platform N/A Notice 11/23/21 N/A Virtual Office CS Users: Opening Application prompts with Firm ID and PIN

If you are a Virtual Office CS user and you attempt to access a CS Professional Suite application and are being prompted to input a firm ID and PIN, please login to Your Account and verify that you have renewed your software.

07/24/20 Idea Incubator ALL Notice 07/24/20 N/A Certificate Error when Logging into the Idea Incubator
We are receiving reports of the following error when signing into the Idea Incubator:

Single Sign on Failure: SAML response missing X.509 Certificate

To correct this issue, please use the following link for the Idea Incubator:

httpS://ideaincubator.ideas.aha.io You can also refresh the page, but you may need to enter your credentials again.

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