Practice CS: Alerts and notices

Alerts and notices

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Reported Date Category Reported Version Status Modified Date Fixed Version Synopsis

06/13/19

All

Notice

Notice

06/13/19

Notice

Important! End of support for Windows 7

In January 2020, Microsoft will end support for Windows 7. Because Thomson Reuters cannot support customers using our applications on unsupported operating systems, Practice CS will no longer be supported on Windows 7 as of January 14, 2020. We strongly recommend that you upgrade your workstations to a supported operating system soon. For more information, see End of support for Windows 7 in our Help & How-To Center.

04/29/19 Login Errors All Fixed 04/29/19 Fixed Website Login Issues/Deactivated Account

We are aware of various login issues when logging into cs.thomsonreuters.com as well as the applications including account deactivated messages being experienced by some customers. Our Development team is looking into the matter. Please see the links below for additional troubleshooting steps and resolutions.

Troubleshooting application or website login errors for CS Professional Suite

Deleting temporary internet files or cached files

03/27/19 MFA All Open 04/02/19 N/A MFA Push Notifications/IPhone

There have been multiple reports with push notifications not occurring with the Thomson Reuters Authenticator App for various devices. This is currently being investigated by our Development team. An update will be provided once more information is available.

Please see the workarounds and steps noted below based on device type.

Apple Devices Only: Re-install the app. You will not need to unpair and re-pair your account. Follow the steps below:

  1. Uninstall the app.
  2. Re-install the app from the app store.
  3. Open the app and this triggers a refresh of the push notification.
  4. Minimize the app and login to a CS Professional Suite application.The push notification should return.

Non-Apple Devices: Open the Thomson Reuters Authenticator app on your device and accept the MFA prompt, then close out of all CS Professional Suite applications and log back in to authenticate again.

Note: If you still continue to not get push notifications, then you will need to continue to open the Thomson Reuters Authenticator app and accept the MFA prompt.

Reps items to include in Flash notes:

Login Type: (TRID or NetStaff)

Login Device: (What are they doing MFA on?)

Login Device's version: (especially important for the iPhones)

Device Carrier: (Sprint? Verizon? Something else (name it)?)

Does their password end in a special character?:

Did you reset their password?:

Did you reinstall the app?:

IF YOU WERE ABLE TO GET IT WORKING: ........ What worked?!

For more information, please reference the following article:

 http://cs.thomsonreuters.com/ua/login_security/cs_us_en/kb_internal/iphone-push-notifications-missing.htm

01/24/19 Security N/A Notice 01/24/19 Notice Internal customers can't log in to desktop applications

If you are an internal person and unable to log in, follow the steps in this article to resolve.

Important! Do NOT provide this resolution to external customers. If this is happening to an external customer, troubleshoot as you normally would.

01/15/19 Dashboard Portlets 2018.2.1 Verified 01/24/19 TBD GoFileRoom FirmFlow portlet doesn't load in some instances

When you go to the staff dashboard, click add view then adds the GoFileRoom FirmFLow - My Work portlet it shows correctly. When you click a WorkFlow it opens correctly. But when you tab off of this portlet and go back to it the portlet reloads and no longer shows my workflow it changes to Search for Documents.

We are looking into why it will not reload appropriately.

10/31/18 Platform Notice Notice 10/31/18 N/A Certificate error on a Thomson Reuters site

Thomson Reuters' certificate vendor has changed. As a result, you may receive a certificate error on a Thomson Reuters site. To clear the error and view our sites, work with your IT professional to complete the following steps:

  1. Apply any outstanding Windows updates to the machine(s) experiencing the issue.
  2. If your firm restricts automatic root certificate updates, add COMODO RSA Certificate Authority to your trusted root.

As a workaround, you can click the option in your browser to continue to the site after receiving the certificate error. The wording and location of this option varies depending on the browser.

10/22/18 Update 2018.2.0 Verified 10/22/18 TBD Database schema update failed error when updating the database on VO/SAAS

A small number of VO/SAAS firms are getting an error when they select to update their database after the 2018.2.0 update release. If you speak to a firm that encounters the error below, please visit the Practice CF.

Once you have CF authorization, follow these directions:

Add the firm ID and the name of the database to TFS 1549678. Make a backup of the database utilizing the VO Minibar and copy it to \\pssg.local\UserServices\TFS\CSPracticeSupport\1549678.

Once the database is copied, please send an email to kristie.logan@thomsonreuters.com and Support-Accounting.Practice.Senior.Specialists@thomsonreuters.com

Include a Practice login for development to use to open the database in the email. 

Reach out to the Practice CF is you have any questions.

Error:

System.ApplicationException: Database schema update failed at line 218 of ServicePacks.V3014_0.121.sql:

(Arithmetic overflow error converting varchar to data type numeric.

The statement has been terminated.)

update

dbo.Custom_Value

set

custom_field_type_KEY = VV.custom_field_type_KEY

, custom_field_slot = VV.custom_field_slot

, custom_value_as_checkbox = VV.custom_value_as_checkbox

, custom_value_as_number = VV.custom_value_as_number

, custom_value_as_date = VV.custom_value_as_date

, custom_value__staff_KEY = VV.custom_value__staff_KEY

, custom_value__custom_grouping_KEY = VV.custom_value__custom_grouping_KEY

from

dbo.Custom_Value

join

dbo.vv_Custom_Value_View as VV

on

VV.custom_value_KEY = dbo.Custom_Value.custom_value_KEY

---> System.Data.SqlClient.SqlException: Arithmetic overflow error converting varchar to data type numeric.

The statement has been terminated.

TFS 1549678

07/09/18 Platform N/A Notice 07/09/18

NOTICE

Support for Microsoft SQL Server 2008 and 2008 R2 is ending

On July 9th, 2019 Microsoft will discontinue extended support of Microsoft SQL Server 2008 and 2008 R2.

For more details, see the Discontinued support for Microsoft SQL Server 2008 help article.