Our development team has identified an issue that may impact a user's ability to log in to our website. When attempting to log in to our website, access the My Profile page, or complete your security migration you may receive one of the following error messages:

• We're unable to verify your profile information. Please close your browser window and try again.
• The server did not respond in time. Please try again.

Thank you for your patience as our development teams work to resolve the issue as quickly as possible.

In some cases, Practice will freeze when uploading invoice to GoFileRoom. For those on Practice version 2016.2.7 or earlier, this seems to appear on the first or second invoice when sending multiple invoices. For users on version 2017.2.2, the program does not freeze, invoices appeared to go to GoFileRoom but did not. In those cases, repopulating the Invoice and Statements indexing dialog and mapping item again resolved the issue.

This issue does appear to be intermittent for invoices that are properly indexed to upload.

Our development staff is aware of this issue and is working to resolve.

Workaround: If this does become an issue for your firm, you can make the following changes in your network installation setup. We recommend that these changes be made in consultation with your IT professional -

1. Identify where your Practice CS Shared files are on your network

a. On a local installation, the default location for this is C:\WINCSI\Practice CS\

2. Open the NetworkInstallation.ini file in Notepad

3. In the section labeled [appsettings] add the following line:

a. GoFileRoomUrl=https://member.gofileroom.com

4. Save and close the NetworkInstallation.ini file

5. Have users close/reopen Practice and test uploading invoices to GoFileRoom.

Did you know you can view or download your CPE Certificates for Thomson Reuters courses by logging in to your CS Web Account? For instructions, see Obtaining your CPE Certificate(s) via the My Account page.

When updating the password or email address associated with your CS Web account, some user may receive a server error message. Although this error message appears, your changes are saved and the new password or email will now be your new login credentials. Our development teams are working on releasing a fix as soon as possible. For details about updating your CS Web account, see Changing your CS Web account profile information.

New for 2017, the license PIN you use for your CS Professional Suite applications cannot match your firm's ZIP code. If your license PIN matches your ZIP code, your firm's designated Licensee or Delegate must update it to a secure PIN. For details, see Managing your license PIN.

This update is required before you can successfully download and install the appropriate licenses to your programs. If you have received a "Firm ID and PIN do not match our records" error message, contact your firm's licensee to obtain the correct PIN. For addtional details about this error message, see License download failed: firm ID and PIN do not match our records.

We have been made aware of a Phishing Email Scam that has been sent to some CS Professional Suite users. The Phishing Email asks for 'Re-Validation of Login Credentials'. This was NOT sent by Thomson Reuters. It is an attempt to trick practitioners into revealing their login information. Please do not click on 'Login' button in this email.

Firms running Microsoft Office 2016 recently reported experiencing integration issues with Practice CS and Outlook; in some cases users were unable to launch Practice and received an error referencing "OLMAPI32.DLL" as the faulting module. This issue was due to changes made within Outlook's file structure in a Microsoft Office update released towards the end of April.

On 05/9/2017, Practice CS development released a CS Connect update (v.2016.2.7) to resolve this issue, and it is now available through the CS Connect icon within the program. Once this update has been successfully installed, any firm that had temporarily disabled Outlook integration with Practice CS that wishes to re-enable it can simply delete the "outlookdisable=true" line they had previously added to their Networkinstallation.ini (or localinstallation.ini) file under the App Settings section. Instructions on how to access and modify those files can be found here: How to disable the Microsoft Outlook interface.

Did you know Thomson Reuters can offer even more advanced security options through multi-factor authentication? Many of the online accounts and software products that you use every day are currently protected by a login and password - multi-factor authentication adds at least one more layer of identity verification to that process.

We strongly recommend that you use multi-factor authentication to provide the highest level of security for you data. To get started, see Multi-factor authentication overview. For additional details about our strongly recommended security measures, see the Data Security for Tax and Accounting Firms page on our website.

If you use NetStaff CS login credentials to log in to your CS Professional Suite applications, this issue occurred after resetting your password via the Reset Password link in the application sign in screen. A fix was released on 3/16/17 to resolve this error.

After entering the temporary NetFirm password you received into the sign in screen of your CS Professional Suite application, you will be prompted to update your password via netlinksolutions.com. Log in with your NetStaff ID and the temporary password you received, you will be prompted to create a new password after signing in. You will now use the new password you created to access your CS Professional Suite applications. For additional information, see Password management for your CS Professional Suite applications.

As a reminder, the password that you use with your CS Professional login must meet strength requirements as defined by the IRS and expire after no more than 90 days.

When your password is within three days of expiration you will receive a reminder in your application or in the NetStaff CS dashboard, depending on the credentials that you use. For details, see Password management for your CS Professional Suite application logins.

We experienced an issue earlier today that preventing sign in to our website. In addition, some may have experienced intermittent issues accessing CS Professional Suite applications. Our development team released a fix to correct this as quickly as possible. We apologize for any inconvenience this may have caused. Thank you for your patience as we worked to resolve this issue.

Per IR-2017-03, Jan. 11, 2017, the Internal Revenue Service, state tax agencies and tax industry leaders today warned tax professionals to be alert to an email scam from cybercriminals posing as clients soliciting their services.

It is not possible for project solutions in Practice CS to link to UltraTax CS 2016 until you have updated to Practice CS 2016*. Once updated, the project solution may or may not update automatically depending on when you generated your 2016 tax year projects.

If you wait to generate projects until after updating to Practice CS 2016, the project solution will automatically link to UltraTax CS 2016 upon generation.

If, however, you generate 2016 tax year projects before updating to Practice CS 2016, the projects will generate with UltraTax 2015 as the project solution. Updating to Practice CS 2016 will not change the solution on projects already generated. This means that you will need to edit the generated projects one by one and change the solution to UltraTax 2016, or use the steps below to update multiple projects.

1. Choose Actions > Manage Projects.
2. Filter and sort your list of projects as best you can to get all the projects that need updating together. You may need to filter and sort multiple ways and repeat this process.
3. Select the projects that need to be edited by using SHIFT or CTRL to highlight multiple projects.
4. Right-click the highlighted area and choose Edit Selected Projects.
5. Choose Change Project information and click Next.
6. Choose Solution as the field you would like to update and choose UltraTax CS 2016 as the solution.
7. If desired, enter a Completion Event and an Extension Event.
8. Click Finish and confirm the change by clicking Yes.

*Practice CS v.2016.x will be available on Virtual Office / SaaS on December 4, 2016.  For local and network firms, Practice CS 2016.x will be available for download on December 19, 2016. Typically, this is not an issue because the yearly release of Practice CS is available before UltraTax CS.

There have been reports of users receiving an "HTTP Status 404" error when attempting to access the Practice CS Library portlet in either the Home or Staff dashboards. This portlet includes access to custom format / formula downloads, the Practice CS Ideas Community, and more. The appropriate parties have been made aware and are working to resolve the issue.

As a workaround, you can get to the Practice CS Library outside of the program by going to www.practicecsconnection.com in your web browser. From this page, you can download a format with the following steps:

1. Go to the Custom Format tab
2. Click on the green arrow icon under the Export column for the report you would like.
3. In the dialog box for the download, specify you'd like to "Save As."
4. Remove .zip from the file name to make it a .cfx file instead, and specify a location you'd like to store the file.
5. Once downloaded, within Practice CS, from the File menu, choose Import > Custom Formats, browse to the location of the .cfx file, select the file and then click Import Selected.
6. The format will then be available to access and use within the application.

Firms had reported multiple errors when attempting to process credit card transactions through CS Payment in Practice CS. A server side update was released on 9/22/16 that resolved this issue. Credit card transactions should now process through as usual.

When going to Actions | Manage Clients | Contacts Tab, Practice CS is throwing a “There is a Problem Accessing the SQL Server” error when selecting “Exact” as the search criteria in the drop-down menu. Currently there is no workaround for this error.

When working in the Custom Formats section of Practice CS, you may receive a "System.OutOfMemoryException" error when scrolling through the different options in the Font drop-down. This occurs specifically when the fonts "MingLiU" and/or "MingLiU_HKSCS" are visible within the list of fonts. Practice CS Development is aware and working on a fix for this issue.
As a workaround, if you wish to get to a font alphabetically after the two mentioned, type "N" (or any letter after M) in the font drop-down field to skip past them and avoid the error.