Practice CS: Alerts and notices

Alerts and notices
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Reported Date Category Reported Version Status Modified Date Fixed Version Synopsis
10/10/18 Platform Notice Notice 10/10/18

NOTICE

Hurricane Michael Disaster Relief

Thomson Reuters offers assistance for customers affected by a disaster. To read more about the program and what it includes, see Disaster Recovery Assistance. If you need to participate in this program, call 800.968.8900.

10/01/18 Notice Notice Notice 10/01/18

NOTICE

FixedMFA, Netlinksolution.com, and Onvio issue

Update - This issue has been corrected.

We are currently experiencing technical difficulties that may affect netlinksolution.com, Multifactor Authentication, and Onvio. The appropriate teams are aware and are working to resolve as quickly as possible. We apologize for any inconvenience. For the latest status, visit the Online Product Status page.

09/12/18 Platform Notice Notice 09/12/18

NOTICE

Hurricane Florence Disaster Relief

Thomson Reuters offers assistance for customers affected by a disaster. To read more about the program and what it includes, see Disaster Recovery Assistance. If you need to participate in this program, call 800.968.8900.

08/31/18 Integration 2017.2.5 Testing Fix 09/07/18

Pending GoFileRoom Release

Issues printing from Practice CS directly to GoFileRoom

When printing from Practice CS to GoFileRoom, there may be instances when the save button indexing the document does not appear and there is no way to proceed. We are working to resolve this issue.

Workaround: After printing from Practice to GoFileRoom, use the tab key on your keyboard to scroll down and the save button will show allowing you to print successfully from Practice CS to GoFileRoom.

This repair has been done on the GoFileRoom side and will be included in the next GFR update. Development notes in Sales Force, ticket number 02338962

08/20/18 Security Notice Notice 08/20/18

NOTICE

Thomson Reuters Authenticator app update for Android devices

The Thomson Reuters Authenticator app version 1.3.140 was released for Android devices in the Google Play Store and the Amazon Store. The update configures Android devices with OS version 5.0 and lower to use the updated security and encryption of TLS v1.2. Android devices with OS version 5.0 and higher are pre-configured with these security settings and are not affected by this update.

08/09/18 Security N/A Notice 08/16/18

NOTICE

User experience enhancements for CS Professional Suite

With version 2017.2.5, we have updated Practice CS with the security enhancements described below.

As a CS Professional Suite customer, we are informing you that as part of our ongoing efforts to address the evolving cybersecurity landscape, in early August 2018 we will update UltraTax CS to include multi-factor authentication (MFA) user experience improvements, enhancements to our file encryption-at-rest process, and updates for global data privacy requirements. This update follows our implementation of MFA in all CS Professional Suite products in February 2017, with further enhancements in 2018 including requiring MFA to electronically file tax returns. This update will require no action on your part.

There will be an "Encrypting data sharing" dialog that appears the first time a customer opens UltraTax 2017. If customers ask about this dialog, our positioning statement is: "This is part of our file encryption-at-rest process enhancements related to this update." This is a one-time process that will take 3 seconds/client for desktop installations and a little longer for VO/SaaS.

As of 8/16/18, Practice has been updated, so data sharing with UltraTax should work normally. With this update, data sharing information out of UltraTax CS 2017 to other CS applications will be collected and held until an update later this month, at which point the information collected will be data shared as usual. Prior versions of UltraTax (16 and earlier) will not data share to or from other CS applications in any environment.

As part of this update, customers may be prompted to update .NET framework or their web browser. If so, have them follow the prompts on their screen. Customers will be given a link to Installing an updated .NET Framework. Direct customers to their IT professional if they need additional assistance updating .NET or their web browser.

08/08/18 MFA N/A Open 08/09/18 TBD Enabling MFA on NetStaff prevents SSO from working

NetStaff users who have enabled MFA may experience being prompted to sign in when opening or printing to FileCabinet CS despite having an existing active session in other CS Professional Suite applications. Most often, this is caused by the CS Web and NetStaff accounts having the same login. Complete the steps below to work through the issue.

1. Log into CS Web and NetFirm and enable MFA in both areas.

2. Change their login name for either NetFirm or CS Web but not both. The user will then need to use the new unique NetFirm login.

3. Change the password in either CS Web or NetFirm but not both. The user will then need to use the unique NetFirm password.

If the steps above do not reach resolution for SSO related issues, see TFS #1431141 in the Onvio_Global_Support section of TFS.

TFS 1431141

07/09/18 Platform N/A Notice 07/09/18

NOTICE

Support for Microsoft SQL Server 2008 and 2008 R2 is ending

On July 9th, 2019 Microsoft will discontinue extended support of Microsoft SQL Server 2008 and 2008 R2.

For more details, see the Discontinued support for Microsoft SQL Server 2008 help article.

06/04/18 Update 2017.2.4 Notice 06/05/18

NOTICE

Practice CS update to 2017.2.4

Practice CS was updated to version 2017.2.4 in Virtual Office on Monday, June 4th. The plan is currently to make this available as a CS Connect update for local/network firms to install sometime on Tuesday, June 5th.

In this update, there was nothing on the front end of the program that was changed. Instead, this was related to security for the program to use TLS 1.2 whenever connecting to our web servers. TLS is a secure protocol for encrypting and transmitting data. For this to work, we had to update Practice CS to use .NET 4.5, so if any users don’t have the version of .NET framework installed already, this update will install that. This article is going to be handy to have around starting Tuesday:

.NET Framework and Visual C++ Considerations for CS Professional Suite

If you have any questions, or notice any issues with this update, please work with the CF.

05/01/18 N/A N/A Notice 05/01/18

NOTICE

Kotapay replacing InterceptEFT questions

When a customer asks about Kotapay replacing InterceptEFT, refer them to the letter InterceptEFT sent them.

Note: The letter from InterceptEFT contains the contact information. If they do not have their letter, have them contact general InterceptEFT support.

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