Practice CS: Alerts and notices

Alerts and notices
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Reported Date Category Reported Version Status Modified Date Fixed Version Synopsis
01/24/19 Security N/A Notice 01/24/19 Notice Internal customers can't log in to desktop applications

If you are an internal person and unable to log in, follow the steps in this article to resolve.

Important! Do NOT provide this resolution to external customers. If this is happening to an external customer, troubleshoot as you normally would.

01/15/19 Dashboard Portlets 2018.2.1 Verified 01/24/19 TBD GoFileRoom FirmFlow portlet doesn't load in some instances

When you go to the staff dashboard, click add view then adds the GoFileRoom FirmFLow - My Work portlet it shows correctly. When you click a WorkFlow it opens correctly. But when you tab off of this portlet and go back to it the portlet reloads and no longer shows my workflow it changes to Search for Documents.

We are looking into why it will not reload appropriately.

10/31/18 Platform Notice Notice 10/31/18 N/A Certificate error on a Thomson Reuters site

Thomson Reuters' certificate vendor has changed. As a result, you may receive a certificate error on a Thomson Reuters site. To clear the error and view our sites, work with your IT professional to complete the following steps:

  1. Apply any outstanding Windows updates to the machine(s) experiencing the issue.
  2. If your firm restricts automatic root certificate updates, add COMODO RSA Certificate Authority to your trusted root.

As a workaround, you can click the option in your browser to continue to the site after receiving the certificate error. The wording and location of this option varies depending on the browser.

10/22/18 Update 2018.2.0 Verified 10/22/18 TBD Database schema update failed error when updating the database on VO/SAAS

A small number of VO/SAAS firms are getting an error when they select to update their database after the 2018.2.0 update release. If you speak to a firm that encounters the error below, please visit the Practice CF.

Once you have CF authorization, follow these directions:

Add the firm ID and the name of the database to TFS 1549678. Make a backup of the database utilizing the VO Minibar and copy it to \\pssg.local\UserServices\TFS\CSPracticeSupport\1549678.

Once the database is copied, please send an email to and

Include a Practice login for development to use to open the database in the email. 

Reach out to the Practice CF is you have any questions.


System.ApplicationException: Database schema update failed at line 218 of ServicePacks.V3014_0.121.sql:

(Arithmetic overflow error converting varchar to data type numeric.

The statement has been terminated.)




custom_field_type_KEY = VV.custom_field_type_KEY

, custom_field_slot = VV.custom_field_slot

, custom_value_as_checkbox = VV.custom_value_as_checkbox

, custom_value_as_number = VV.custom_value_as_number

, custom_value_as_date = VV.custom_value_as_date

, custom_value__staff_KEY = VV.custom_value__staff_KEY

, custom_value__custom_grouping_KEY = VV.custom_value__custom_grouping_KEY




dbo.vv_Custom_Value_View as VV


VV.custom_value_KEY = dbo.Custom_Value.custom_value_KEY

---> System.Data.SqlClient.SqlException: Arithmetic overflow error converting varchar to data type numeric.

The statement has been terminated.

TFS 1549678

07/09/18 Platform N/A Notice 07/09/18


Support for Microsoft SQL Server 2008 and 2008 R2 is ending

On July 9th, 2019 Microsoft will discontinue extended support of Microsoft SQL Server 2008 and 2008 R2.

For more details, see the Discontinued support for Microsoft SQL Server 2008 help article.

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