Identifying and resolving CS Connect errors

Alerts and notices
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Errors while connecting to our secure data centers via CS Connect

Try again.

If you are using an internal modem, verify that your modem is set up correctly.

  • In Windows 10: To do so, right-click the Start button, click Control Panel, and then click Phone and Modem. If you don’t see the Phone and Modem option, change the View by selection to Small icons or Large icons.
  • In Windows 8: To do so, right-click on the Start screen, click All apps, click Control Panel under Windows Systems, and then click Phone and Modem.
  • In Windows 7: To do so, click Start on the Windows taskbar, click Control Panel, and click Phone and Modem.

If you are using a connection other than a modem, click OK to open the CS Connect - Communications Setup dialog and select the appropriate connection type.

If you are using an external modem, verify that it is turned on.

  • In Windows 10: If you are using an internal modem, right-click the Start button, click Control Panel and review any network settings. Select Troubleshooting for more information.
  • In Windows 8: If you are using an internal modem, right-click on the Start screen and click All apps. Then, click Control Panel under Windows Systems and review the settings. Select Diagnostics for more information.
  • In Windows 7: If you are using an internal modem, click Start on the Windows taskbar, click Control Panel, and review the settings. Select Diagnostics for more information.

Click OK to open the CS Connect - Communications Setup dialog and select the appropriate connection type.

Reboot your computer and/or server.

Verify that your computer is connected to the internet. See Setting CS Connect communication options.

Errors after connecting to our secure data centers via CS Connect

Call Customer Service at 800.968.0600 and follow the prompts.

Wait a few minutes, then try again. If you receive this message after the second try, call CS Support at 800.968.0600 and follow the prompts.

Try again.

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