CS Connect takes a long time to open

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MFA required for electronic filing

Effective May 3rd, the 2017 version of UltraTax CS requires multi-factor authentication (MFA) to access the electronic filing transmission feature in CS Connect.

Thomson Reuters is committed to proactively evolving our security features to help you protect your firm and your clients' data. For more information about multi-factor authentication, see Multi-factor authentication overview.

Question

What should I do if CS Connect does not open or takes more than one minute to open?

Answer

  1. Restart your computer.
  2. Verify that no applications are running.
  3. Start UltraTax CS.
  4. Try to start CS Connect again.

If CS Connect still takes a long time to open, or if you are experiencing other issues, try the troubleshooting steps in Troubleshooting update errors and Troubleshooting connection issues.

Related topic: CS Connect frequently asked questions

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