CS Connect frequently asked questions

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Change to CS Support service hours

Our Support department is closed on [[date]]. However, limited UltraTax CS phone support is available on that date from 9 AM - 5 PM ET due to the approaching deadline.

Links to our most popular tax processing topics are available in the Alerts and notices section on the right side of most pages.

Click one of the frequently asked questions to view more information.

What should I do if CS Connect does not open or takes more than one minute to open?

Why didn't CS Connect download an available update?

Why doesn't my client display in the list of clients for whom PRP authorization codes can be downloaded?

How can I delete a client from the PRP list?

I already requested a PRP authorization code but I don't see it listed in the File > Client Properties dialog. What do I do?

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