Testing your connection in CS Connect

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Change to CS Support service hours

Our Support department is closed on [[date]]. However, limited UltraTax CS phone support is available on that date from 9 AM - 5 PM ET due to the approaching deadline.

Links to our most popular tax processing topics are available in the Alerts and notices section on the right side of most pages.

Use these steps to determine whether the internet connection and the current communication settings will enable your computer to connect to our secure data centers.

  1. Open a browser and access any website to verify that your computer is connected to the internet. If you receive a message asking if you want to connect, choose Yes.
  2. Start UltraTax CS and then choose Utilities > CS Connect.
  3. Click the Communications Setup button.
  4. Click the Test Connection button.

All tests must pass for your connection to operate correctly. The Online Status dialog lists each test as it is performed and notes whether the test passed or failed. Each failure message is followed by a description of why the test failed.

Note: For more information on resolving issues described in the Online Status dialog, see Troubleshooting connection issues.

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