1040-US ELF: Error Code IND-031-04

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Error Code IND-031-04: 'PrimaryPriorYearPIN' or 'PrimaryElectronicFilingPIN' or 'PrimaryPriorYearAGIAmt' in the Return Header must match the e-File database.

When you file using the Self-Select PIN, there are "shared secrets" that only the taxpayer and spouse should know that are entered in Screen PIN to authenticate the person entering the taxpayer and spouse PIN. Included in these shared secrets is the prior-year adjusted gross income. This amount must match the amount shown with the originally filed prior-year tax return. If the amount entered differs, the IRS will reject the return with business rule IND-031 for the taxpayer or business rule IND-032 for the spouse.

To correct this issue, confirm the information with the client. If the amount and PIN appear correct, contact the IRS at 1-800-829-1040 for additional information. Also, you may choose to use the Practitioner PIN option, which does not require entry of the shared secrets. To do this for all clients, choose Setup > Office Configuration, click the E-Filing tab, click the ERO button, and mark the Practitioner PIN Program filer checkbox. The Practitioner Pin Program filer is a global option. You can unmark Practitioner Pin Program filer after the rejected return is re-transmitted.

Related topic: 1040-US ELF: Practitioner PIN program (FAQ)

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