5500 - US ELF: Error Code P-227 - The Plan Administrator's USERID and PIN must be present and valid is received.

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Error Code P-227: The Plan Administrator's USERID and PIN must be present and valid.

Error Code P-227 will be triggered when a Plan Administrator's name is listed on Screen Admin, located under the General folder, in the Individual signing for plan administrator field, but no Administrator's Signer Identification Number or Personal Identification Number (PIN) is entered. It will also trigger when using website electronic signing (on Screen ELF) and the Website electronic signers: Plan administrator checkbox is not marked.

If the employer/sponsor and plan administrator are the same, refer to Data entry when employer / sponsor and plan administrator are the same for the correct data entry.

If the above data entry is correct, the error code will be triggered when a signer did not complete the application process completely. Follow the instructions below for registration.

  1. Access www.Efast.dol.gov.
  2. Select the Login button located on the left side.

  3. Enter the User ID.
  4. Click the Forgot Password link below that.
  5. Enter UserID again.
  6. Click Next.
  7. Answer the secret question and click Submit.
  8. Enter a password and confirm the password and click OK or Finish. The Password has to be at least 10 characters long and at least 1 number and 1 letter.
  9. Click the Login button and login to test the password.
  10. Click Logout on the left side of the screen.
  11. Re-create and transmit the electronic file, and have the client sign again.

    Note: Be sure that the User Profile, User Type box, and Filing Signer is marked. This is on the left side of the screen when logged in.

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