ELF (All entities): Rejected due to account problems error code

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MFA required for electronic filing

Effective May 3rd, the 2017 version of UltraTax CS requires multi-factor authentication (MFA) to access the electronic filing transmission feature in CS Connect.

Thomson Reuters is committed to proactively evolving our security features to help you protect your firm and your clients' data. For more information about multi-factor authentication, see Multi-factor authentication overview.

The application may display a Rejected due to account problems message when you attempt to file returns electronically. When you e-file on a PRP basis, this error code can occur when you submit an e-file and the payment information is invalid or there are no pre-paid funds available for PRP transaction. A valid method of payment must be in place to process your transaction, either a direct debit account, credit card information, or a pre-paid funds balance.

To resolve this issue, update your payment information for PRP/ELF transactions on the My Account page of our website.

To avoid any potential service disrupts, Thomson Reuters recommends keeping valid payment information on file for all PRP/ELF transactions. You cannot add funds to prepaid balances outside of normal business hours. It will not be possible to resume e-filing until a valid method of payment is on file.

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