UltraTax CS: Error - "Cannot open Client XXX: No data files exist for this client"

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MFA required for electronic filing

Effective May 3rd, the 2017 version of UltraTax CS requires multi-factor authentication (MFA) to transmit e-files from CS Connect. Find out more.

If you receive this message when opening an UltraTax CS client, "Cannot open client XXX: No data files exist for this client" or "Cannot open client. Does not exist.", follow the steps outlined below. 

Error: No data files exist

  1. Can the client be opened under another user profile? If so, then it may be an issue related to permissions. Refer to Permissions guidelines for the CS Professional Suite for more information.
  2. Navigate to the client's data directory, Z:\WinCSI\UTYYData\XXX; where Z represents the drive letter the data is stored on, YY represents the year of UltraTax CS, and XXX represents the client ID.
  3. Verify the client's data folder contains the following two files: #XXX.UTY and UXXX_XP.XXYY, where # represents the entity (i.e. 4 is an individual 1040 client).

    Note: If both of these files do not exist, the client will need to be restored from a backup. See Restoring items in UltraTax CS.

  4. If there is a file in the client's data folder with the extension .UTY_ or .UT_, then follow steps 5 through 7 in UltraTax CS: Missing or lost data.

    These steps can be completed when other users are still working in UltraTax CS but the client in question will need to remain closed.

  5. Try rebuilding the client list with everyone else out of UltraTax CS, choose Help > Repair and click Rebuild Client List.

    Note: If the client is removed from the client list, then the client will need to be restored from a backup.

If you still receive the error opening the client after attempting the steps above, then the client files have been damaged and would need to be restored from a backup of when the client was last opened. 

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